Essex-based Homeglaze Home Improvements has become our first triple winner after taking April 2019’s title.
Since joining Trusted Traders in 2015, the double-glazing company has racked up wins in March 2018 and April 2016, as well as being crowned Trader of the Year in 2017.
‘It’s fantastic to win again because it lets me know that our standards aren’t slipping,’ Colin said. ‘We’re not resting on our laurels.’
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Focusing on customers
Colin attributes the company’s success and multiple wins to its focus on customer service, even after the job is finished.
‘We don’t just say goodbye at the end and just walk away,’ he told us. ‘We give a 10-year guarantee and it really is 10 years. We give the same level of service no matter how long it’s been.’
The firm has amassed more than 450 reviews on its profile at the time of writing, with customers praising its workmanship, communication and professionalism.
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A job done properly
Homeglaze’s efforts to help a customer with a leaking conservatory were among the factors that impressed our judges this month.
The customer found Homeglaze through the Trusted Traders site after an installation by another firm left him with a leaky roof.
‘He’d had problems for about a year and he said a lot of people had walked away from the job because it was someone else’s work,’ Colin explained.
‘But we did the job and he was so happy with it, he’s having other work done by us now. He’s happy with us and with Which? Trusted Traders.’
Congratulations to Homeglaze, the winner of April’s Trusted Trader of the Month.