Engine Carbon Clean East Midlands (F5ECC) has been named Which? Trusted Trader of the Month for August 2022.
Serving the East Midlands in the UK as experts in diagnosing and restoring vehicle engine performance, Engine Carbon Clean East Midlands (F5ECC) covers Derbyshire, Leicestershire, Lincolnshire, Nottinghamshire, Northamptonshire and Rutland, plus the north of Cambridgeshire.
The company offers a variety of services managing any sized engine up to 100 litres, helping customers to diagnose and restore their vehicles and get them running smooth, quiet, responsive, economical and emissions friendly again – diagnosing running issues, passing MOT emissions failures and saving money on fuel amongst the benefits all reported throughout the consistent 5 star reviews
A familiar face when it comes to Which? Trusted Trader accolades, Engine Carbon Clean East Midlands was awarded a certificate of distinction in April 2020 and were previously crowned Which? Trusted Trader of the Month in October 2018.
We spoke to the owner, Adrian Charles, to find out what motivates the company and why it decided to become a Which? Trusted Trader.
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Five stars all round and recommended by all
The Which? Trusted Trader reviews left by happy customers is indicative of Engine Carbon Clean East Midlands’ excellence. The company is recommended by 100% of customers, and has a five out of five overall rating, with five stars for customer service, quality and value.
Adrian told us why he is proud to work for Engine Carbon Clean and how they achieve such great customer satisfaction: ‘We do things the right way and treat people the way we would want to be treated. We like to think of customers as my extended family. Helping people every day gives you a warm feeling of doing right. We are always looking for ways to improve, refine and become better and better and that drives us on.’
The company ethos is to: ‘Do right by people so they trust you and come back to you for repeat business, tell their friends and leave you good feedback. It’s a good way to exist.’
Which? Trusted Traders Account manager Sarah-Jane said: ‘I am so happy for Engine Carbon Clean East Midlands for winning this award! They are true advocates for the Which? Trusted Traders scheme and what it stands for so this win is very much deserved.’
The company gives back by supporting the Aid2Gambia charity ambulances with free of charge engine cleans, and also supports two local race teams with free engine diagnostics and cleans.
Which? Trusted Trader endorsement inspires confidence
Explaining why the company decided to become a Which? Trusted Trader, Adrian said: ‘Why wouldn’t you? Given the vetting procedures and moderation of the reviews, the customer and client support processes in place it is a great way to show people you are doing the right thing. This is particularly important when customers want the job done properly, rather than cheaply, so it is a wonderful endorsement.’
Engine Carbon Clean East Midlands (F5ECC) uses the Which? Trusted Trader logo on their uniform shirts and trousers, vehicle graphics, booking forms, website and social media posts and pictures. This clearly signals to potential customers that the company is reputable.
Adrian offered insight into the value this recognition and reputation brings, as: ‘Many of our customers will quote the fact that we are Which? Trusted Traders as the reason they chose us given the proliferation of poor tradesmen in this market segment.’
To any traders considering joining the scheme, Adrian says: ‘Do it, but only if you aspire to be the best, want to continuously improve and most importantly that your ethos is to do right by people. You have to be a trader that can be trusted in the first place.’
Congratulations to Engine Carbon Clean East Midlands for winning August 2022’s Which? Trusted Trader of the Month award.
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