Impressing our judging panel with attentive customer service and glowing feedback from homeowners, Property Developments Plus Limited has been named Which? Trusted Trader of the Month for December 2020.
The Essex-based company, which deals with kitchen installation, bathroom design, garage conversions, boiler installation and more, first joined the Which? Trusted Trader scheme back in 2014.
We caught up with Barry Spurgeon, managing director of Property Developments Plus Limited, to discuss how the business has grown over the years.
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Getting started
After serving his apprenticeship, Barry continued to work on many large building sites all over the Greater London area. But feeling frustrated by ‘tradesmen’s attitudes and their reluctance to provide a quality service’, with the help of his father, the company founder decided to form Property Developments Plus Limited in 2005.
Barry told us: ‘My aim was a simple one – to provide a service to be proud of within the local community.
‘Property Development Plus Limited has since grown into a small family-run business, establishing excellent working relationships with reputable local suppliers. This has assisted us in building our business, where we can now provide a complete package and a first-class service.’
The dedicated team worthy of this month’s award consists of Barry, his son (a qualified plumber), his wife (expertly dealing with admin and property maintenance), two plasterers, a carpenter and a tiler.
Barry explained to us that the team has formed a special bond over the years, with each member being a strong, valuable link in a successful chain.
Recommended by 100% of customers
Property Developments Plus Limited has a flawless five-star rating on the Which? Trusted Trader website, based on 100 reviews. The group scores top marks for customer service, quality and value.
In fact, the company’s most recent review is one of the most complimentary yet. Posting at the start of November, one happy customer writes: ‘[Property Developments Plus Limited] should be the blueprint for excellence for all other building companies to follow.
‘This is my first Which? Trusted Trader review, after being a Which? member for 26 years. I felt compelled to write this as I am so impressed with this company. We needed a new suite, tiles, fans, mirrors and spotlights in our downstairs toilet and en suite. I had dragged my feet over the years, as I have never been very impressed with the workmanship in any bathrooms I had seen until I saw the bathrooms and kitchen of two of our neighbours.
‘On both their recommendations, we got a quote from Property Developments Plus Limited and then booked Barry and his team. Barry was extremely helpful in advising us on basic and technical issues and coming up with suggestions. He also helped after being given more work, but at no extra charge.’
On keeping customers happy, Barry told us: ‘Since joining, I have applied the same rule on every job. That is to provide a five-star service, no matter the job.
‘Going the extra mile to please customers comes as standard. This is backed up by our review scores and reviews.’
Our judging panel were just as impressed. One member of the panel complimented Barry and his team for their hard work, saying: ‘[Barry] seems genuinely invested in customer service. It’s great to see.’
Customers value the Which? Trusted Trader logo
Barry and the team at Property Developments Plus Limited are proud to be Trusted Traders and it shows. The team display the iconic logo everywhere they can – you’ll spot it on vehicles, sign boards, the company’s website and its social media pages. The logo is also featured on all of the team’s workwear.
Speaking about the benefits of the Trusted Trader scheme, Barry explained: ‘Through Which? Trusted Traders, I find that we attract serious customers that have spent time looking for the right person for the job, not the cheapest quotation that they can get.
‘Which? has brought us good-quality leads and [being a Which? Trusted Trader] tells our potential customers exactly what they can expect from us. For us, Which? is a trusted name. It helps us gain a good level of trust and respect that transforms into contracts and orders on a regular basis.
‘But remember – it’s not just a case of paying for a subscription and expecting the phone to ring. You will need to pass the Which? Trusted Trader assessment first!’
Congratulations to Property Developments Plus Limited for winning December 2020’s Which? Trusted Trader of the Month award.