Tincknell Heating has been named Which? Trusted Trader of the Month for January 2023.
The company provides boiler and cooker servicing, tank replacements, boiler installations and plumbing across the Somerset, Wiltshire, Dorset, Avon & South Gloucestershire area.
Based in Somerset, the team consists of 21 service engineers and 7 office staff.
We spoke to Samantha Maggs, Service Manager at Tincknell Heating, to find out more about their business and the benefits they get from being a Which? Trusted Trader.
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Efficient, effective service delights customers
Tincknell has been endorsed by Which? Trusted Traders since November 2016 are no strangers to winning awards. The company was named Which? Trusted Trader of the Year in 2018 and Which? Trusted Trader of the Month in 2020.
Samantha said that winning the award again is ‘a morale boost for all of our hard working team, a fantastic start to the new year, and it confirms we are the best at what we do and proud to be associated with Which?.’
Tincknell Heating has maintained a perfect record of being recommended by 100% of customers since becoming a Which? Trusted Trader. The company has superb scores of 5 out of 5 for customer service, and 4.9 out of 5 for quality and 4.8 out of 5 for value, which adds up to a very strong all round package.
A recent reviewer from December 2022 said: ‘We had a great experience with Tincknells. Work was carried out promptly and within agreed timescale. We required a combi boiler to replace an old heating system. An engineer took time to do a site visit and discuss the options so we were able to decide what best suited us. After the installation the engineer took the time to explain the controls and recommended how to get the best out of the system. Great job efficiently done.’
Sarah-Jane Tedd, Tincknell’s account manager at Which? Trusted Traders, said: ‘I'm so pleased for Tincknell heating winning trader of the month. They've been on the scheme for over 6 years and really embody the values of what it means to be a Which? Trusted Trader. Their customer service is exceptional which is shown through the brilliant reviews they receive. As a previous Trader of the Year, they are truly deserving of this award again.’
Looking after the future and those in need
Tincknell impressed with their attitude towards helping people both in the local community and internationally, with one judge saying: ‘Tincknell Heating have strong examples of going above and beyond for their customers and do lovely charity work too.’
The company had a defibrillator fitted at their head office, available for both staff and nearby residents. They hold defibrillator awareness sessions run by a local paramedic, and encourage the local community to attend.
Extending their generosity further afield, Tincknell held a fundraising week for the Red Cross Ukraine appeal. Money raised by the head office team and a contribution from the company resulted in £1,000 sent to the appeal.
Since their last award, Tincknell have grown and improved. Samatha said: ‘Covid has been our biggest challenge. Finding new team members has caused a great deal of anxiety but we believe with our apprenticeship scheme and small changes in our recruitment for new team members have given us our biggest growth. This in turn secures our future to serve our loyal customer base.’
Tincknell invested in the future by hiring four apprentice and trainee engineers. The apprentices are enrolled in a four-year heating and plumbing course at a local college, while the trainee is being trained in-house by Tincknell’s team of engineers.
Many of the team have long industry experience, with one engineer having worked at the company for over 50 years. Tincknell are ensuring that their collective knowledge and experience are passed on to the next generation.
Which? Trusted Trader endorsement provides integrity and confidence
Samantha explained Tincknell’s decision to join Which? Trusted Traders: ‘We were looking for a review platform that would be trusted for its integrity and for consumer focus. It took us some time to check a number of platforms, but in the end it was a straightforward decision to pick Which? Trusted Traders.’
She further explained that: ‘A high percentage of our customers already rely on our exceptional level of service, but adding the Which? Brand to our marketing, invoices and emails gives that extra added confidence that all our new and existing customers appreciate.’
To any traders considering joining Which? Trusted Traders, Samanatha says: ‘Go for it! You can expect to put a lot of effort into achieving the high standards to become a valued member, but in return you will receive a high level of customer confidence displaying the Which? brand logo.’
- More on Tincknell Heating
- Tips for traders on making the most of your endorsement
- How to be the next Which? Trusted Trader of the Month