SD Roofing has been named Which? Trusted Trader of the Month for March 2021. The company has consistently received positive customer feedback, demonstrated the Which? Trusted Trader values and helped its community with donations and effective work.
This isn’t the first time the Tewkesbury-based company has been recognised for its high standards. In 2019 SD Roofing was awarded a Which? Trusted Trader Certificate of Distinction.
We spoke to Simon Dawe, proprietor of SD Roofing, to find out what motivates him to produce consistently high-quality work.
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Small team, big results
SD Roofing has a small, committed team of only three people, but it delivers excellent results. Simon uses his skills working on the roofs while his wife Steph handles the office administration. The pair have built up SD Roofing from scratch and deliver great customer satisfaction with a personal touch.
Simon told us: ‘I went into business as I found I could create a difference in this industry. There is a demand for good quality roofers – and I enjoy what I do.’
The judges were suitably impressed by the good work SD Roofing brings to their industry. One panel member commented ‘it goes out of its way to ensure that the customer is happy with the job,’ using as an example SD Roofing’s determination to find discontinued matching tiles for a customer. The team scoured reclamation yards looking for the right tiles, ensuring the job was completed exactly to specification.
A perfect record with customer feedback
Since becoming a Which? Trusted Trader in 2018, SD Roofing has been recommended by 100% of customers. A constant stream of good reviews have given the company perfect overall scores of five out of five for customer service, quality and value.
A recent review from January 2021 reads: ‘Simon was a pleasure to work with. He replaced three flat dormer roofs and a large flat garage roof, fixed some lead work and rebedded ridge tiles. He was responsive to queries. The price was competitive and the work was completed in the timeframe that he gave in the quotation. His work was very tidy and all debris was removed. The standard of his workmanship appears to be excellent. I have no hesitation in recommending him.’
Many reviewers mention the good communication they received from SD Roofing, with quick responses to queries and frequent updates on how the work was progressing. Others commented that the team always cleared up thoroughly when they finished each day.
Which? Trusted Trader account manager Luke Edgington said ‘SD Roofing has been endorsed by Which? Trusted Traders since October 2018. They have been one of my accounts since being Endorsed and I have always found them to be a pleasure to work with. The effort levels the company has displayed in making the most out of the endorsement have been outstanding and I am very proud of it for winning Trader of the Month.’
Being a Which? Trusted Trader inspires confidence
Simon and the team at SD Roofing are proud to be Which? Trusted Traders. Their van, sign boards, company website and social media posts all prominently display the logo.
Explaining his decision to join the scheme, Simon said he wanted to set his company apart from rogue traders who give the industry a bad name. Additionally, he was ‘keen to have a trusted space for our customers to leave honest reviews on the website’. SD Roofing diligently reply to all reviews they receive on Which? Trusted Traders.
Simon welcomes the scrutiny and assessment that being a Which? Trusted Trader brings, as SD Roofing can prove it is trustworthy and reliable. If traders are considering joining the Which? Trusted Traders scheme, Simon’s advice is: ‘Do it – give your customers confidence in your business straight away by signing up!’
Simon believes customers appreciate SD Roofing being part of the scheme as ‘they are able to read the reviews before contacting us, and know we have been assessed to meet the high standards required to become a Which? Trusted Trader.’
Helping the community in difficult times
The judges praised SD Roofing’s efforts to help its local community and charities, which added a further positive dimension to their impressive customer service and quality of work. In April last year the company donated £150 to the Cheltenham and Gloucester Hospital charity and contributed when Tewkesbury Athletic FC needed help to produce its new football kit.
SD Roofing helped bring some Christmas magic to seasonal celebrations at its local primary school, which had been hampered by the global pandemic. The team bought a snow machine and donated it to the school, bringing some cheer to a difficult year.
Simon thinks charitable work goes hand in hand with being a responsible trader that local people can trust.
Congratulations to SD Roofing for winning March 2021’s Which? Trusted Trader of the Month award.
- More on SD Roofing
- Tips for traders on making the most of your endorsement
- How to become the next Which? Trusted Trader of the Month