Catching the attention of our judges with its generous charity work and waves of positive customer reviews, Furlonger Tree Services has been named Which? Trusted Trader of the Month for May 2020.
The company provides a range of professional services including controlled tree felling, dead wood removal, hedge trimming, tree reports and more.
This isn’t the first time that the Surrey-based group, endorsed by the Which? Trusted Trader scheme since 2015, has won an award. Back in 2019, the talented team at Furlonger Tree Services scooped the award all of our traders have their eyes on – Which? Trusted Trader of the Year.
We caught up with founder Tom Furlonger to discuss the company’s latest win, also quizzing Tom on the power of the Which? Trusted Trader logo.
Do you think your company has what it takes to win? Read our guide on how to be the next Which? Trusted Trader of the Month.
Happy customers praise a job well done
The workers making up the Furlonger Tree Services team have over 17 years of experience between them, so it’s no surprise the company’s Trusted Trader profile page is decorated with happy reviews.
Speaking about his team, Tom told us: ‘I am really proud of all the staff here. They work really hard and always go above and beyond for our clients.’
Over on the Which? Trusted Trader website, customers have complimented Furlonger Tree Services on its professional service, quality of work and value for money. At the time of writing, the company is recommended by 100% of the customers that have left feedback.
One of the latest reviews says: ‘Furlonger Tree Services gave us a reasonable estimate for the work, booked a date to do it online and turned up promptly, polite and even very caring for nesting birds in one of our trees.’
‘They did a little extra work that wasn't originally quoted, but only added on a small charge. Highly recommend this company.’
Another recent review tells a similar story. It says: ‘Team Furlonger turned up (on time) to cut down a very large pine tree that had fallen into the garden, smashing through a fruit cage. They checked with us which plants might be saved and managed to do their very best by the plants. Very polite and trustworthy.’
‘We would have no hesitation in recommending Furlonger Tree Services.’
Helping local charities
Furlonger Tree Services has been supporting a local charity, Mid-Surrey Mencap, for a number of years. This effort to support the local community and give back to those in need was appreciated by our judging panel.
In Furlonger Tree Services’ application for Trader of the Month, we learned that Mid-Surrey Mencap called the group out for an emergency following damage caused by Storm Brendan. The charity was dealing with a fallen tree perched menacingly on a telephone wire that needed removing right away.
The next day, the Furlonger Tree Services team headed to the site and used its equipment to deal with the issue. The team also carried out a detailed inspection of the rest of the trees on-site. Two more trees were marked as potentially dangerous and removed the same day. Although Mid-Surrey Mencap offered to pay for the emergency work, Tom’s team at Furlonger Tree Services provided the service free of charge.
Unsurprisingly, Mid-Surrey Mencap was thrilled with the work, leaving a glowing review on the Trusted Trader’s profile page: ‘Furlonger Tree Services has been supporting our charity for two years, giving up their time freely by doing essential work to our premises that we would otherwise struggle to fund. Many, many thanks for your continued support and kind generosity.’
One of our judges commented: ‘This is really going above and beyond.’
Searching for a Which? Trusted Trader in your area? Discover reputable traders who have been through our rigorous checks.
Showing off the Which? Trusted Trader logo
Inside the Furlonger Tree Services office, you’ll spot the Which? Trusted Trader logo all over the place. The team’s mouse mats, cushions, badges, mugs and other office items have all had a Trusted Trader makeover.
Furlonger Tree Services distributes a seasonal newsletter that also proudly displays the company’s Which? Trusted Trader endorsement.
Tom told us: ‘Tree Surgery is very competitive in our area and I joined the Which? Trusted Trader scheme in 2015 due to its prestigious reputation. Our clients are able to see our reviews and awards and choose us as a trader they can trust to do a great job. Our business really has increased since joining the scheme.’
‘I would advise other traders to get involved with Which? Trusted Trader as much as possible. It really is great for clients to see, staff morale and helps you stand out from the crowd. We really appreciate all the support we’ve received from Which? and love being part of such a reputable organisation.’
Congratulations to Furlonger Tree Services for winning May 2020’s Trusted Trader of the Month award.