Trustguard Ltd has been named Which? Trusted Trader of the Month for October 2023.
This property preservation specialist company deals with damp, woodworm, condensation and wall ties in various properties around the North East.
The small, family run business was founded over 10 years ago with the aim of providing cost-efficient remedial building services.
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Compassion and skill at the heart of the company
The team at Trustguard Ltd recognises how stressful it can be to deal with property damage.
That’s why they have taken time to understand and address the typical concerns of individuals dealing with these issues, such as the potential for unexpected costs and mess in the home.
‘We understand that customers are concerned about getting this type of work completed in their homes,’ says Stacey Cellini, Office Manager for Trustguard Ltd. ‘That is why we take time and patience in order to give customers the best advice possible.’
This ethos is reflected in their outstanding reviews.
One reviewer wrote: ‘The job took a week as quoted, and I’m very happy with the work completed. They even did extra plastering work to match and even out all the walls. Very friendly team. Cleaned up afterwards and left the place very tidy. Would recommend it to anyone.’
Another said: ‘The job was completed for a very fair price that matched the quote to the penny. We are delighted with the job Don Cellini carried out. We highly recommend Trustguard and we will be using them for a third job later in the year.’
If you are struggling with damp in your home, check out our damp advice guides for more information.
Commitment to charity work in the community
Trustguard has donated to a number of different charities and organisations in its local area.
As well as sponsoring an U9s boy’s football team called the Birtley Eagles, it has recently made a generous donation to a company called Fitness with Natalie.
This company provides personal and group fitness training to individuals who have mobility issues, including people who use wheelchairs or are recovering from a stroke.
Trustguard’s donation will go towards purchasing specialised equipment for the company.
The Trustguard family are also keen runners. Their son has just completed the Race for Life in Sunderland, raising money for Cancer Research UK.
The Which? Trusted Trader of the Month judges all highlighted how impressed they were with Trustguard’s charity work. One wrote: ‘I love that they are so active in charity projects, and doing the race for life for a great cause is amazing.’
The benefits of being a Which? Trusted Trader
Stacey sought Which? Trusted Trader endorsement for the business as she recognised the value, credibility and reputation for quality that it brings.
‘When customers see the Which? Trusted Trader logo they know that the company is reputable and consistent. Customers identify the logo as a company they can trust,’ she said.
She also explained how the endorsement helps to generate business for their company: ‘We get a large proportion of our business by being endorsed. Customers regularly contact us explaining they have seen our 5* reviews on the Which? Trusted Traders website.
‘Being a part of Which? Trusted Traders really does make us stand out from our competitors.’
Congratulations to Trustguard Ltd. for winning October 2023’s Which? Trusted Trader of the Month award.
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- How to be the next Which? Trusted Trader of the Month