Easystep Stairlifts has been named Which? Trusted Trader of the Month for October 2025. The independent stairlift company, which operates throughout most of the UK, impressed the judging panel with their high standards, wide-ranging charity work, and a compassionate approach to customer service. 

We spoke to Mark Barwell, Managing Director of Easystep Stairlifts, to find out more about their business and the benefits they get from being a Which? Trusted Trader. 

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Over 20 years of excellence

Easystep Stairlifts was founded in 2022,and has been a Which? Trusted Trader for 10 years.

Previously, Mark had worked in the industry with fellow managing director, Mark Ford, and the pair decided they would make a great team. 

The business has grown over time, expanding to operate throughout most of the UK, and has won Which? Trusted Trader of the Month in November 2022, June 2021 and October 2024.

Recommended by all

Easystep Stairlifts has maintained a perfect record of being recommended by 100% of customers since becoming a Which? Trusted Trader back in 2014. The company scores five out of five for customer service and quality, alongside a 4.9 rating for value.

Mark said he’s proud of ‘being able to help people and make a real difference to people’s lives. We can help people come home from hospital, or even something that most of us take for granted, such as sleeping in their own bed.’ 

A recent reviewer from September 2025 said: ‘My 97-year-old mother needed a stairlift installed very quickly. I contacted Sally at Easystep Stairlifts, and she was so helpful. She knew exactly what I needed, and the order was processed so quickly. The stairlift was fitted within seven days! The fitter was so polite and worked very quickly without mess. He explained how to use the stairlift to my mum with patience and empathy. He was so kind. The stairlift we got is rented. It's in excellent condition, and before fitting, we upgraded to an electric seat-turning system for the top of the stairs. 

‘My mum loves how easy it is to use, and it has given her the independence to stay in her own house a while longer. I cannot recommend Easystep Stairlifts enough. From order to fitting, they were so helpful and faultless. The initial costs for hire, fitting, and removal, plus a full lifetime warranty, were low, and the monthly hire fee is much lower than I expected!’

In a further thoughtful touch, the company takes the time to reply to every review left on their Which? Trusted Trader page, helping to maintain relationships with customers.

Thoughtful innovations and charity work

Easystep Stairlifts helps out their community in a variety ways, from monetary assistance to getting stuck in with hands on help. 

Some examples include:

  • Funding placements for 20 children living in poverty to enjoy a day out on a canal boat meeting Santa for Lift Children’s Hopes Charity
  • Supporting families in North West Leicestershire with a funded bus trip to Calke Abbey
  • Forging a partnership with New Parks Foodbank, delivering food, provisions and admin support for grants and funding applications. 
  • Completing a kayak challenge with Leg up Project, which tackles mental health in the community with free workshops, life coaching and coping strategies for their mental health.
  • Sponsoring the Light for Love remembrance event
  • Sponsoring  Newtown Linford Cricket Club

The judges were impressed by these charitable efforts and attempts to make life easier for customers and the wider community.

One of the judging panel said: ‘An excellent company, and it’s obvious that they really care for their customers in a particularly emotive sector.’

Which? Trusted Trader endorsement means instant recognition

To any traders considering becoming a Which? Trusted Trader, Mark says: ‘We couldn’t endorse it enough. Being a Which? Trusted Trader has absolutely transformed our business. Having the brand behind us enabled us to digitise and streamline our business without any impact on quality. 

‘In fact our customers love the simplicity and ease of our online survey and order tools. For the most part there’s no need for an old fashioned salesman to call, freeing up valuable time.’

He adds that they joined the scheme for credibility and trust: ‘Being a small business competing against major manufacturers, we found that service users could sometimes be wary of trusting anyone other than the big brand names.’

Congratulations to Easystep Stairlifts for winning October 2025’s Which? Trusted Trader of the Month award. 

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