W P J Services Ltd. are a team of plumbing and heating engineers based in South-West London. With a focus on excellent customer-service, great communication and top-quality workmanship, they were worthy winners of the first Which? Trusted trader of the month for 2016.

When selecting the Which? Trusted Trader of the month, our judging panel have a firm eye on how the nominees have demonstrated brand advocacy, alongside their customer reviews. January's TOTM - W P J Services Ltd combined both of these to great effect throughout December 2015.  Posting on Facebook, their Which? Trusted Traders customer reviews have been bought  to life via video posts! You can view these excellent videos on their Facebook page.

So what inspired their video posts? Company director Will Hawksley explains: "Creating videos was a natural extension of our other social media posts. Nick, our Social Media  manager has a natural creative flair and a great easy-going approach which masks all the hard work he puts in, getting everyone’s buy-in and bringing his ideas to fruition."

"Fair and accurate representations of service and quality"

Will and the team have been with Which? Trusted Traders for 14 months, clocking up an impressive 46 customer reviews! Will explains why W P J Services Ltd were attracted to Which? Trusted Traders in the first place: "We joined Which? Trusted Traders as the Which? brand is already widely recognised across the UK as giving fair and accurate representations of service and quality. This allows companies to thrive off the backs of their own hard-work and merits, giving satisfaction to customers and tradesman alike."

And what about their customers? How have they reacted to W P J Services Ltd endorsement? "Our customers love Which? Trusted Traders" explains Will.  "It helps them buy with confidence in a field where it’s easy to sometimes get lost"

Could you be our next TOTM?

If you are an endorsed Which? Trusted trader, then simply showcase your recent work or brand advocacy on our social media channels. We also consider customer reviews during the qualification period (1st - 20th of each month) so be sure to encourage your customers to leave feedback on the website.

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