1st Call Gas Services Limited

A boiler service was due, which revealed a broken part. The plumber took the trouble to check whether I was still in warranty, which I was, and carried out the work efficiently and quickly, along with the service to the agreed budget. The plumber was very pleasant, and kept me informed about the actions he was taking. The ensuing paperwork and certificate were delivered promptly. I felt confident enough to use them again,and recommend them.

Engineer from 1st Call Gas Services dug out the old soakaway aggregate from around the external condensate pipe, because the original installers had used inadequate-sized stones which combined with the surrounding soil had set hard like concrete, thus impeding the flow of water which was going back into the boiler and shutting it down. A paving stone was removed to access the condensate pipe. The personable engineer worked expertly and diligently to rectify this, replacing all the aggregate stones with larger ones - showing me what he was doing as the job progressed. When finished he replaced the paving stone exactly as it was before and brushed the area until it was spotless.

Having installed my boiler two years ago 1st Call have always kept in touch and sent reminders for the yearly services. This was the second year service and booking the time slot was very easy. The engineer (Russ) turned up on time and was very friendly in his whole outlook and spent time talking over what it was he was actually doing. A very good service from 1st Call from initial installation to current day.

We had fantastic service from start to finish with 1st Call. The dealings with the office were very professional and the engineer (Matt) had a fantastic attitude and sorted our underfloor heating problem out with ease. Thanks for your help 1st Call it’s just what’s required, excellent service, job done, no hassle and we’re extremely pleased to have heating again.

Turned up on time, professional service delivered, we use this company regularly for service and repairs, would recommend.

Arrived on time to give my boiler its annual service. First time I’ve use this company and will use them again. Very good service. Seemed competent and gave good advice as to the condition of my boiler given it’s age. Highly recommend.

Had a problem with our boiler that kept showing fault codes and not firing up. Left a message with 1st Call Gas and someone got back to me very quickly. They had someone out the next working day. The solution to the problem was not obvious but they kept us informed all the way through. Seemed very knowledgeable - would not hesitate to recommend, indeed we will be keeping their number if we need further work in the future. Excellent organisation as far as I am concerned.

I have used 1st Call Gas a few times now and can't imagine using any other gas engineers. From the first telephone call to the final fix their team have been excellent. Even if it's just a quick boiler service to what was recently a misbehaving heating system they have been superb. The team are polite, professional, caring and efficient. They keep you informed throughout giving you good advice along the way.

Professional service good value for money serviced by company who fitted boiler would definitely have them next time and would recommend

1st Call Gas Services tested my chimney and then installed real flame gas fires in our 2 fireplaces. They were prompt to come out, very knowledgeable and friendly and completed the work neatly leaving no mess. I will definitely use them again for any gas work and will be recommending them to friends. The engineers themselves were charming and the ladies booking appointments in their office were extremely efficient.