1st Call Gas Services Limited

The chap arrived on time and once briefed of the problem he methodically went through what could be the problem. He was efficient, knowledgeable and polite and established the problem within a short period. It was due to the water pressure on the incoming cold main. Could not ask for more.

This is now the fifth time that this company has entered my home... once to install my boiler and 4 yearly services since. Every single tradesman has been polite and very courteous giving great respect to their surroundings . Kyle was the lastest to come around to do the servicing of our boiler and again we were more than happy with the work carried out and the friendly manner in which it was done. The staff at their offices should also receive a mention for their helpfulness and friendly manner when you call them.... great company.

Excellent service. Kile arrived on time, was friendly, courteous and thoughtful, always removing his shoes when moving around the house on carpets. The leak on the central heating was in an awkward place where pipes emerged from a concrete floor in the pantry, with two joints close together, and other pipes immediately behind. There was an added problem that the joints featured 12mm and 8mm micro bore pipes. 12mm piping is no longer available. However Kile sorted out how to use a 12mm to 15mm connector on the feed pipe, then replace two joints with 15mm to 8mm feeds, and made a clean connection on the four cuts he had to make. The work took several hours but the system is now working fine.

While this was only a routine service, the engineer was really helpful in resolving an issue that had been concerning us. A quick change on the boiler settings and a bit of helpful advice and it was all resolved. The service itself was done with speed and efficiency.

My boiler lost pressure 3 times in a few days so I rang 1st Call Gas, who installed the boiler 2 years ago. An engineer came out 2 days later. Before looking at he boiler, he said he would check the radiators. The first one he checked had a slight leak! This had affected the system and reduced boiler pressure. He fitted a new valve and showed me where it was faulty. I was impressed with his care and professionalism. Before coming into the house he put covers over his boots, too. I paid by card on a hand held machine. It was all so easy!

The heating engineer was efficient, friendly and polite- came out the next day and got the job done. Not a bad price either compared to other quotes. Five stars

I asked 1st Call Gas back to my property to replace three old radiators with new more efficient ones. The whole process from initial survey through to completion was excellent, and the price was reasonable too. The fitter, Kile, kept me informed and involved throughout the install which was not without its challenges. He consulted me eat very step to ensure the finish result was suitable and left my home clean & tidy.

The service engineer was first class, very professional and respected my property. The company themselves give excellent customer service and trustworthy.

I have used 1st Call Services for a number of years to complete my boiler service. This has included having a new boiler installed by them too. They are very professional, respectful of property, friendly, ontime and efficient. I have never had any issues with their work or conduct. First class service every time. Thank you!!!

Engineer was efficient, helpful and pleasant. Very pleased with the work carried out. Highly recommended.

Chris arrived on time and was a very friendly and pleasant chap. Great service all round and very accepatble price.

All work was completed with the minimum of fuss, David was extremely clean, helpful and thorough. He also offered sound advice about my mum's heating system and this is being moved forward by yourselves. Thank you very much.

I had a new boiler fitted 6 yrs ago and rang the manufacturer to do the first service. The engineer did the work ok but was a bit offhand and the company didn't clean the type of filter I’d also had fitted. As a new boiler, it was clean, easily accessible at waist height so it didn’t take him long but I thought the cost was on the high side. Since then I’ve always used 1st Call Gas Services Ltd to do the annual service. I saw their full page, eye catching ad in my local free magazine. They always answer the phone promptly and politely, plus they tell me the cost of the service, also advising that I can pay by card or cash. I’ve never had to ask and to date it hasn’t differed from what I was told. The engineers have always been prompt and use disposable footwear covers at all time. They are professional yet friendly and are happy to answer any questions I might have. Before leaving they ensure the radiators are hot and don’t need bleeding. Their service is excellent and as long as they are trading I won’t be using anyone else to service/repair my boiler. I’d recommend the company to anyone.

I reported my broken boiler to 1st Call at 10 this morning. They said they would see if yhey could rearrange some jobs to get to me asap. Fifteen minutes later an engineer phoned to say he could be at my house in 20 minutes. He arrived on time and diagnosed the problem as a faulty pump. He had the pump replaced and the boiler working again by lunchtime. I still can't believe how fast and efficient 1st Call were.

I have honestly never dealt with such an efficient, fair and honest company. From the first point of contact, everybody from 1st Call Gas Services were friendly, knowledgeable and patient. Work was completed quickly by a very friendly engineer who took the time to talk me through what he was doing and was respectful while in my home. By the time he was done, you'd never have known he was there (apart from the new radiator!). Really impressed and extremely grateful, thanks again!

I used 1st Call Gas Services Ltd on recommendation from my mother. Booking a time for my boiler service was easy. The engineer called in advance to give me 20 min warning, this was the first call to the day so good to know the time of arrival. The service was completed within 45 min and details of the service and outcome communicated well. Payment was easy by card direct with the engineer.

Great work on our annual service. the engineers always pleasant and knowledgeable. Extremely satisfied with 1st Call Gas

Easy to contact always on time always explain what they have done and leave no mess always pleasant trustworthy

We had the annual boiler service from 1st Call as we do every year, and as always, they were on time, tidy, efficient and friendly. The engineer gave helpful advice above and beyond the service and was very knowledgeable. Highly recommend!

The Engineer rang to confirm arrival time, as agreed when booking the appointment. They were knowledgeable, polite, tidy and clean. They answered my questions clearly and kept me informed and gave me details as they left. I would highly recommend this company, I felt reassured and supported and that my boiler would be safe for this winter.

The engineer rang before coming which I appreciated. He worked well and gave me feedback on my boiler a very polite young man.

My gas boiler (installed over 5 years ago by 1st Call Gas) stopped working. I called 1st Call Gas around 9.30am and they were able to send a plumber within 3 hours. The plumber diagnosed the problem and said it could cost £500 to fix, but suggested the boiler may be within warranty. He checked it out and found 3 months remained of a 6 year warranty. He then contacted the manufacturer to arrange for them to fix the problem - at no cost. 1st Call Gas charged me a reduced call out charge for their service. I was very satisfied.

Before this service, the boiler had annual British Gas services under a maintenance contract and they had found no problems. The 1st Call man found loads of accumulated muck that he had to scrape out from two places. The BG checklist includes 'Magnetic system filter checked' but 1st Call man told me this seldom is a problem. Clearly, BG has not checked properly for blockages. Having cleaned up, my boiler is now running well but he suggested I consider getting Worcester Bosch to do an overhaul next year as this requires special tools. 1st Call charged £78 - a lot less than a one-year service contract.

Highly professional and friendly service. Very approachable and helpful before and during the work. They were the fourth plumbers company we had contacted, we had been very disappointed by the poor communication from the first three who didn't bother to return our calls or even send a quote after they had visited. 1st Call Gas Services were by far the best in terms of communication, professionalism and value for money. Recommended.

This is now my ‘go to’ firm as they provide quick, knowledgeable, friendly, reliable service. They were great at diagnosing an issue with relatively new boiler last year (installer/previous service company just didn’t make any effort to sort us quickly). Therefore also used them for annual boiler service. Clean, tidy and friendly. Now going to almost certainly use them for some replacement radiator work and I know I will get a stress-free experience at a sensible price.