1st Call Gas Services Limited

Very good efficient work - 1st Call Gas installed the boiler a few years ago (another job which they did really well) and their annual services of it have ensured that it has kept running in tiptop condition ever since.

After our old boiler failed during a very cold period I contacted several companies for a quote for a replacement.The very professional and efficient way the team at 1st Call Gas handled my request was very reassuring, several of the companies I called didn’t even feel the need to come and look at the job but asked me to email photos of my existing boiler and pipework. When I called 1st Call gas they said someone would come out and assess the job at 8 am the next day and bang on 8 their engineer turned up and thoroughly checked all aspects of the work necessary and reassuring me that I didn’t need to upgrade any pipe work etc. Their quote was very competitive and they were able to offer me a slot for installation a few days lay, again they turned up at the time stated, the heating engineer was polite, friendly and helpful and the work was completed in just over half a day when I had been quoted by other companies for a two to three day job. We are very happy with all aspects of how our job was handled from start to finish and wouldn’t hesitate to recommend 1st Call Gas to anyone wanting a new boiler or heating system.

1st call gas came to replace our old boiler and install some radiators at our property recently, our experience of them has been very positive. They were very responsive in offering us a competitive quote and advice. The office staff have been helpful and efficient in getting answers to any questions. The engineers came on time and were polite and diligent throughout, in addition to doing a good job they were helpful and courteous. They left the place tidy and showed us how to use the Honeywell 3r heating system. They even managed to resolve a water pressure issue we had been experiencing which has, in addition to the other work done, made a huge difference to us as a family. We both found 1st call gas easy and straightforward to deal with and experienced a reliable and professional service which we are very happy with and would recommend without hesitation.

We recently had our boiler serviced by the Team at 1st Call Gas. The engineer who came to the property was friendly and respectful of COVID guidelines and wore his mask throughout his time in our property. He carried out our service with minimal disruption and he was polite and informative. Overall a great service by the team and a very satisfied customer. I highly reccomend 1st Call Gas Top Job.

Very efficient, polite and cheerful. I have used first gas before and have always found them excellent.

Wasn't present myself when work carried out but heard no complaints. Did what they said they'd do at the price quoted. Responsive and courteous.

We are so pleased with the service your company offers. Our boiler stopped working at Christmas and one of your chaps came out on Christmas Eve and again on Boxing day. Absolutely efficient and worth every penny of what we pay on a monthly basis.

Very accommodating on the phone to fix suitable appointment Efficient service from Gary and he was happy to go back to the van to fetch his mask, sanitise his hands and fetch his own pen to sign the documents.

We had excellent service from 1st Call Gas when replacing our old boiler last November, from Leon's initial visit to prepare an estimate and talk through our numerous queries to the installation itself. The fitters (Billy and Kyle) were great - punctual, efficient, very friendly, hardworking and tidy. The boiler has been installed now for three months and is working really well and efficiently. We've definitely used less gas compared to this time last year (despite being at home with the heat on a lot more because of Covid restrictions). Would highly recommend 1st Call Gas.

I used this company a year ago to fit me my new boiler and they did excellent work. I have just had them out to do me the first service and the guy who came was great did everything he was supposed to and was friendly he also left everything clean and tidy when he left. i would recommend this company to anyone and I will continue to use them for all my future boiler services thank you

I had a new boiler installed and three blocked radiators cleared. When I called and explained my situation,1st Call Gas came out the following day to give me an estimate. They were extremely helpful and gave me options to save money where I could. The work was started first thing the following week and completed on time as promised. 1st Call Gas were punctual, helpful and efficient and charged the agreed amount. Everything is now working well and I would definitely recommend them.

We have used this company several times previously and found they gave first class service. The service was booked for 8.30 on Friday 28 January 2021. The engineer rang to say he was on his way and arrived some 20 minutes later - right on time. The engineer was careful and considerate and the service was completed with no fuss. Great service - great engineer

Fantastic service from start to completion. Heating broke down during the height of winter and these guys were lifesavers, came straight away and replaced our system in a day. There was minimal mess and we were so impressed with the service we decided to replace/ update our shower system and replace plugs, taps and waste in our bathroom. Very happy.

We had a gas boiler and unvented cylinder serviced. Engineer arrived on time and was professional. I had a number of questions about the system as it was still new to us and he was more than helpful explaining all the different control mechanisms. Compared to other companies we called the quote was reasonably and fairly priced. Great work and great service. Will definitely use again.

1st Call Gas Services installed my boiler a few years ago and service it every year. The work is always done efficiently and in a tidy manner. This November, under COVID restrictions, the work was undertaken in a very safe manner. The engineers and the office staff are always friendly and easy to communicate with and ask questions. Feel very comfortable and in good hands with this team.

We have a somewhat complex piped underfloor heating system and one of the two zones stopped working unless the other zone was working, which was not how it was supposed to work. The first engineer identified the control system as the problem. I was contacted by phone to give a quote, as the parts are rather expensive. Once the parts arrived, I was contacted again to arrange a visit. I already knew Dave, who fitted the new replacement control system, as his firm has done several pieces of work for us. He patiently explained what he was doing as the new and complicated system was fitted. All now works perfectly and indeed better than before. It can sometimes be different to find reliable tradespeople, but ever since we first used them, they have been completely reliable, pleasant and in my view, good value for money.

New heating thermostat fitted. Prompt, friendly, professional service. Very satisfied with the work. Would definitely use this company again.

We originally were booked for Thursday 19/11 but they called and asked if they could come on 14/11 between 9-12. We were happy with that. We received a call 20 minutes prior to them turning up. When the engineer turned up he had a mask on plus coverings for his shoes. The service took around 35-40 minutes. I paid with a debit card as he had a small card machine with him. He also updated boiler service record. I then received a couple of days later the service report and a receipt. I'm pleased with the service that I get from 1st Call so can recommend them.

Replacement of extremely old boiler at my Fathers with new combi which included new piping and relocation of boiler. 1st Call Gas did everything they said they would. Came on time, all work done in 2 days as stated. Cleared all mess and waste. Definitely recommend.

After 14yrs needed a new boiler. 1st Call Gas were recommended by a friend. Their communication has been excellent, they gave honest sound advice. Very fair, transparent and honest people and company. From initial visit, quote, dealing with any enquires, fitting they took great care. The fitter was polite, Friendly, right on time and very tidy. Attention to customer care and high standards. Recommend them to everyone. Top Company. 👍

Both the person who came to assess the work and give a quote, and the plumber who came to do the job, turned up promptly. The assessment was clearly explained, and the quote arrived quickly. The plumber did a great job, was happy to explain what he was doing and why. Completed the job, fixed the problems, and left the place clean and tidy. The fee was as quoted. Highly recommended.

I'm very pleased and impressed with the efficiency and professionalism of 1st Call Gas. They dealt with a difficult pipework problem, creatively and conscientiously, to get my central heating system working again. They also cleaned up thoroughly afterwards. I wouldn't hesitate to recommend them.

Throughout the process Dave has been a very good communicator. He visited us to look at the site and to quote for new boilers and produced quotes by return, just before the Covid-19 lockdown. It was agreed that we would have a new boiler, but only when we were comfortable to have installer/s in the house. They were never 'pushy', which impressed me. We called the company in August to say 'go ahead' and the new 'Ideal' boiler was installed within a few dates. Currently it is purring like a dream and we are very pleased with the all round professional experience to date.

I had to replace my old boiler. 1st Call Gas sent a friendly and well-informed staff member to my house about a day after my first contact. He explained options to me and sent quotes promptly. Work was carried out one day after I confirmed and completed in a day. Fee was reasonable and slightly cheaper than budgeted because we got lucky with a flue pipe. No fuss, no mess, very professional. Follow up call received to check that I'm happy with the work. Documentation in order. Great service, thank you.

Quick friendly and efficient service from local company. Service contract excellent value.Installed my system 8 years ago never had any issues.