Endorsed by Which?

1st Call Southwest Locksmiths

4.9

61 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

1st Call Southwest Locksmiths was established in 2007.

We are a small family business with a passion for great customer service and communication.

We are UPVC door and window repair specialist and offer a no obligation free quote on all our services.

We also offer a 24hr Locksmith service and am a NCFE level 3 accredited Engineer.

We are extremely proud to be an Accredited Trusted Trader under the Which program.

For a fast , friendly and competitive service please call 07999349049.

What we do

  • Locksmiths

    • Comprehensive locksmith service
    • Emergency locksmith service
    • Masterkeyed systems
    • Safes
    • UPVC lock specialists
  • Doors

    • UPVC doors
  • Double glazing

    • Double glazing repairs
  • More Services

    • upvc window locks and hinges

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
61 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
1st Call Locksmiths
Customer Service
Quality
Value
Prompt service and excellent work.
Which? Trusted Traders Consumer Posted on 25/05/2023 , work completed 25/05/2023
The trader replied (on 16/06/2023)
Thank you very much. Dean
Great work and prompt.
Customer Service
Quality
Value
Dean did a really good job replacing some hinges on a couple of windows that didn't close properly. He also fixed a window that wouldn't open. He worked very professionally and protected the flooring from footprints by covering it. He spent the time to talk me through what he was doing. While he was here he noticed out front door wasn't shutting properly so quickly had a look at it and fixed it. I would definitely recommend him in the future and also use him again.
Helen in Plymouth Posted on 14/04/2023 , work completed 13/04/2023
The trader replied (on 16/04/2023)
Thank you very much for taking the time to leave a review. Much appreciated. Dean.
Great customer service
Customer Service
Quality
Value
Follow up call due to having issues with the lock - entirely my fault for using it in the wrong way. Dean came out and was very friendly and professional. He was highly informative and did not charge for the additional call out.
Which? Trusted Traders Consumer Posted on 02/03/2023 , work completed 25/02/2023
The trader replied (on 16/04/2023)
Thank you. Dean
Very Happy
Customer Service
Quality
Value
Dean assessed the problem with our lock quickly and advised on appropriate parts and how to source these. He came back to fit these and adjust another lock. All done efficiently and promptly and at a fair price.
Customer in Devon Posted on 20/02/2023 , work completed 14/02/2023
The trader replied (on 16/04/2023)
Thank you very much . Dean
Great service
Customer Service
Quality
Value
Dean provided great service and replaced lock and keys to patio door in no time at all. Friendly advice on other issues which was extremely helpful and much appreciated. Will certainly use again.
Customer in Devon Posted on 04/01/2023 , work completed 04/01/2023
The trader replied (on 04/01/2023)
Thank you very much for taking the time to leave a review. Dean
Great service
Customer Service
Quality
Value
Dean arrived on time and replaced two locks. The job took about 20mins. He was so helpful, efficient and tidy. I've already recommended 1st Call Southwest Locksmiths to several friends.
Customer in Devon Posted on 10/10/2022 , work completed 05/10/2022
The trader replied (on 04/01/2023)
Thank you very much. Dean
Excellent work at a fair price
Customer Service
Quality
Value
I wish we’d known about Dean before, as a previous experience with a different UPVC window repairer had been unnecessarily complicated and time-consuming. I was able to get an appointment for Dean to come out to our house very easily. He came as agreed, ringing first with an estimated arrival time - which was very helpful. He carried out the work (replacing a locking window handle and repairing some others) we had discussed over the phone super efficiently and for a fair price, to a high standard. He was also very friendly and helpful, and clearly pleased to be able to help. Dean was then able to produce a paper invoice straight away, meaning I didn’t have to wait to be able to pay him, and I already had the paperwork I wanted for my file (without the hassle of printing it out myself). I would recommend Dean without hesitation.
Customer in Devon Posted on 26/09/2022 , work completed 26/09/2022
The trader replied (on 27/09/2022)
Thank you very much for your kind review. Dean.
Recommended Locksmith
Customer Service
Quality
Value
We received excellent service from 1st Call Southwest. Dean turned up at agreed time and managed to open our digital safe, it was a great relief. After years of use with no problem it was a worry that we could not open it. The problem seems to be resolved and we are very grateful to Dean for his work. Would certainly recommend 1st Call Southwest
Customer in Devon Posted on 22/08/2022 , work completed 22/08/2022
The trader replied (on 04/01/2023)
Many thanks, Dean.
Excellent Service
Customer Service
Quality
Value
Dean came out promptly, did an excellent service, was very pollite and I am very happy.
Which? Trusted Traders Consumer Posted on 11/08/2022 , work completed 09/08/2022
The trader replied (on 27/09/2022)
Thank you very much. Dean
Job well done
Customer Service
Quality
Value
Courteous competent reassuring and trusworthy trader.
Which? Trusted Traders Consumer Posted on 16/06/2022 , work completed 14/06/2022
The trader replied (on 19/06/2022)
Thank you for leaving a review. Dean.