1st Call Southwest Locksmiths

Dean assessed the problem with our lock quickly and advised on appropriate parts and how to source these. He came back to fit these and adjust another lock. All done efficiently and promptly and at a fair price.

Dean provided great service and replaced lock and keys to patio door in no time at all. Friendly advice on other issues which was extremely helpful and much appreciated. Will certainly use again.

Dean arrived on time and replaced two locks. The job took about 20mins. He was so helpful, efficient and tidy. I've already recommended 1st Call Southwest Locksmiths to several friends.

I wish we’d known about Dean before, as a previous experience with a different UPVC window repairer had been unnecessarily complicated and time-consuming. I was able to get an appointment for Dean to come out to our house very easily. He came as agreed, ringing first with an estimated arrival time - which was very helpful. He carried out the work (replacing a locking window handle and repairing some others) we had discussed over the phone super efficiently and for a fair price, to a high standard. He was also very friendly and helpful, and clearly pleased to be able to help. Dean was then able to produce a paper invoice straight away, meaning I didn’t have to wait to be able to pay him, and I already had the paperwork I wanted for my file (without the hassle of printing it out myself). I would recommend Dean without hesitation.

We received excellent service from 1st Call Southwest. Dean turned up at agreed time and managed to open our digital safe, it was a great relief. After years of use with no problem it was a worry that we could not open it. The problem seems to be resolved and we are very grateful to Dean for his work. Would certainly recommend 1st Call Southwest

As we couldn't operate the door mechanism on a multipoint UPVC door on a bank holiday, we were concerned we would be stuck until the next day. Using the Which? Trusted Traders website, I read the previous reviews for a local locksmith and contacted Dean's home number and left details for him to call me, which he did within 10 minutes and agreed to rearrange his schedule to come out that day, within 2 hours and would message me in advance of arrival. Dean sent a text in advance as promised and arrived promptly. He immediately set to work assessing the issue and offering a choice of a repair or replacement part, which included a 2 year guarantee. The final bill was reasonable considering the emergency callout and all the work involved, which was done quickly and demonstrated on completion, followed by him cleaning up the door for handmarks from the grease used. Dean was friendly, helpful and professional throughout. A detailed invoice was provided explain work completed, to cover the payment methods and the parts guarantee. I felt confident that I had chosen the right business to do the job and was glad to get this important security issue sorted as quickly as it was. I invited Dean to quote for other work in the future because his business doesn't just do locks, as I have work to replace a blown glass window and fix a conservatory door seal as well.

Called Dean after being badly let down by another Company. He was prepared to travel out of hours to resolve the problem with our broken front door lock, in a highly professional and cost effective manner. I wish I had used Dean in the first place. I cannot recommend this business highly enough.

This is exactly what you want from a locksmith ; totally dependable and reliable. This is a family business - if I were his father I would be so proud of him! I would also add that his final invoice was less than I expected!

Dean was able to replace our lock at short notice and provided an excellent service. He was friendly, arrived on time, quickly and efficiently completed the job and proved to be good value for money.

Dean was punctual, polite and got the job done, despite not being a conventional one. I would highly recommend him

Totally delighted and impressed with Dean's efficient service. We wouldn't hesitate to recommend him.

Dean came and changed my lock around an hour after I called him. Very friendly and quick. He was recommended to me by a friend who was also pleased with the service.

I called Dean out to change a lock for me. Very quick to respond and fitted a new lock within minutes. Adjusted another badly locking door for me. Excellent friendly service, at a very competitive rate, would definitely recommend.

Dean came and supplied and fitted my front door lock efficiently. He was friendly and gave me a tip for stopping my door sticking.

We first contacted 1st Call Southwest Locksmiths in June 2021 with a problem back door lock. They came along and replaced the lock, but in replacing the lock, left us with an unacceptably stiff handle action. Cost of parts and labor was £75.00. We complained and they returned, saying that the gearbox had now failed. It seemed a big coincidence, but having gone this far with them, we decided to accept their advice, and have the gearbox replaced. Cost of parts and labor was £164.74. We complained again and this time were told that there was nothing wrong with the door and they would do no more and it has cost us £239.74 to swap one problem for another.

Dean was polite, efficient and knowledgeable, obtained parts quickly and refitted our door as required. Highly recommended.

Dean was prompt and efficient, working very tidily and provided a high-quality service. We have recommended him to the other properties on our estate who may require his services. Thanks.