1st Choice Stairlifts Limited

We recently needed a battery replacement for my mum’s four year old stairlift (Handicare 1100), and 1st Choice Stairlifts were brilliant. Unlike several other companies who refused to take on the job because they hadn’t installed the stairlift or who quoted an extended lead time of a week or more to organise a visit, 1st Choice were happy to help — and at short notice too. Following a late morning phone call to 1st Choice to explain the situation the office clearly explained the costs involved and organised a next day visit. The engineer arrived promptly at the expected time, were courteous throughout, and provided an invoice for the work at the expected price (comparable to competitors). Special thanks to Jamie, whose professional yet friendly approach really stood out and made the whole experience stress-free and who went the extra mile with providing some advice for practical maintenance of the stairlift. Highly recommended for anyone in 1st Choice's catchment area needing stairlift support — reliable, responsive, and genuinely caring for their customers with special recognition for providing post warranty support on a range of stairlifts (including competitors). Would definitely use again for any further repairs or servicing.

We had a stairlift installed for my elderly mother. It was done with great consideration and care, with no complications or fuss. The lift itself is really sturdy and effective and feels very safe to operate. The cost was very reasonable and the rental option is best at ensuring its maintained well.

Friendly, helpful, efficient, punctual, tidy, and generally a great firm to deal with. From telephone contact, free survey, and final installation, I can understand why they are a Which Trusted Trader.

My husband has Parkinson's and another condition that means he has limited mobility. We therefore had a chairlift fitted. The whole process was very well done. The surveyor who came to the house was very professional and explained everything clearly, he also suggested that we visit the showroom to try the lift for ourselves before making our final decision. We did not feel under any pressure. We decided to go ahead. The chairlift was fitted a week later. Our engineer was Mark who was super. Very calm and efficient and again explained everything very clearly. There was very little mess but Mark cleared up the little bit of dust that was created from the drilling. Everything was done as agreed and to the budget. We were given very clear documentation afterwards. A week later we had a follow up phone call to check that everything was working properly and to emphasise again that if we encountered any issues to contact them and an engineer would come out immediately. We would recommend them.

1st Choice Stairlifts came to put in a new stairlift and remove the old one. The young man was so considerate and polite, making sure the dog didn't escape through the open door. He finished the work quickly but made sure the lift was put in properly and up to their very good standard. I tried it out after he kindly showed me how it worked, and I am now using it to transport myself up the stairs.

I had my stairlift installed, much needed, as I was having trouble going up and down my stairs. From initial contact until installation, the process was dealt with very speedily and with great care, asking frequently if I understood what would happen on installation day. The engineer was on time and was very polite and knowledgeable about what was going to take place. He was aware that I would want to go upstairs at some point while the installation was taking place and he left the premises to allow me some privacy. All in all a job well done with the minimum of fuss and upheaval.

From the first time that 1st choice stairlifts stepped into my house there professional standard was apparent. The surveyor (sorry can't remember his name) was polite talked me through what was needed and how the job would be done. The date was set within a few weeks of us giving the go ahead. The electrician turned up on time to install the power supply which was done with minimal fuss and a best effort to keep the trunking as hidden as possible. First thing the following day Mark from 1st Choice arrived and installed my stairlift with no mess whatsoever. He then gave a full tutorial on how to use my new stairlift in a professional and informed manner. Leaving me to conveniently use my lift.

Stair lift installed without a hitch at a weeks notice. Technician explained controls well. Very professional and efficient service.

1st Choice Stairlifts installed a stairlift to climb some very awkward stairs just over a week ago. They were very quick and proficient in carrying out the installation and explained the system thoroughly so that when they left I was pretty certain how to use it. The installers could not have been more helpful and considerate and were more than happy to explain what they were doing. They were very quick in the installation. There is only one problem I have with the stairlift. After use it needs to be sent back to its park for the battery to charge, and that is done by using a remote control. The button needs to be continuously depressed for 2 minutes to move the staircase and my hands, like my legs (same problem 'osteo-arthritis'), are not as capable as was once the case. Keeping a button depressed is very painful. It would be so much better if the button could be depressed for, say, 3 seconds, and then remain depressed unless pressed again or otherwise interrupted. With that one small niggle the staircase and its installation was brilliant. Thank you Harry Marsh and all at 1st Choice Stairlifts. Satisfied User.

Having just read through 1st Choice's 20th Anniversary magazine, I just felt that I had to do a quick review. Since our first visit to the showroom in 2017 and meeting Lindsey we have been very impressed with such a professional company. A through the floor Wessex Lift was installed in January 2018 and we have been looked after throughout the years with services and any issues arising. Last Monday we had a power cut and my husband was stuck in the lift and very distressed. I could not remember how to bring the lift down! I called the office and within less than 5 minutes, Pete called me and talked me through what to do. It was so simple, just pressing one button but I was in a panic at the time! First class and an amazing company, who always go above and beyond. We definitely made the right decision to go with 1st Choice.

From my first contact ( recommended by Occupational Therapist ) to installation, the whole team has been courteous, friendly, respectful & professional. I organised everything for my mum. Living in London I had to time everything to work around my visits. From initial meet with Colin at mums home, right through to Adam fitting was only 4 weeks. Colin & Adam were pleasant to meet. Installation was slick, & everything was left spotless with a thorough coaching with mum on using the chair.

We have a elderly mother who had a unfortunate accident,it was decided that for us to give her her independence back that we needed a stairlift,after some research we found 1st choice,we wanted a local company that would help if any problems later and we are so pleased to say1st choice have gone way above our expectations,it was a very complex stairlift but not a problem for them,they were on the ball,from start to finish they have been very helpful,and now our minds are at ease,many thanks to all the staff,very highly recommended regards Andy,Louise and of course mother.

We had a stair lift fitted yesterday for us in our old cottage with a complex, really narrow and curved stair case. Although it had taken 6 months for Bill to feel ready to have the stair lift fitted after the initial quote 1st choice stuck by the original price. During the installation the engineers Jamie and Pete discovered that we had a rotten floor joist just where they needed to fix the rail on the landing. Rather than give in they fixed it on the day and even nailed some other loose floor boards down for us too. They were incredibly inventive utilising some wooden fence posts we had to fix the floor joists. They just got on with the job and we’re very cheerful and professional. No additional cost for the extra hours the work took. The stair lift is wonderful and already Bill has started to feel much better with not having the daily nightmare/ trauma of getting up and down the stairs. Thankyou 1st choice for a brilliant service. Bill and Fiona

We needed a chair lift at fairly short notice. 1st Choice stairlifts did what they could to speed things up - even managing to bring forward our installation date - it was just 9 days from our first telephone call to them, to installation and training! All of our contacts were professional and friendly, easy to talk to from start to finish, which made it a very easy process

They asked me to call when my dad came out of hospital the very next day they fitted the stairlift as it was essential for his well being. I would definitely recommend this company.

My stairlift was beyond repair on the Thursday morning and I thought I'd have to go weeks without being able to get upstairs at all but no. In come 1st choice and bang. New one fitted Friday afternoon and all was well again. Could not fault the service in anyway at all. The service was well beyond a 5-stars. If you're looking for a company to install a stairlift for you don't look any further than 1st choice. You WILL NOT be disappointed

We initially approached you on the recommendation of a family member & wanted to let you know just how delighted we've been with your service and the product. We needed a stairlift fitted within a short lead time and throughout the process your communication has been excellent, with all commitments met or exceeded. Matt, Ash, Lindsey and Connie have all been a pleasure to deal with, however Jordan was simply outstanding. We were having a very busy day when he came to do the installation but he worked around the interruptions with good humour, offering to help where he could. He was polite, informative and very considerate of our needs during a stressful period for us, and we really appreciated that so much. He is a huge asset to your organisation and we'd be pleased if you'd pass on our sincere thanks. Having the stairlift installed was the deciding factor in whether Mum would be able to live at home again, so this has made a fundamental difference to her quality of life. She returned home last week and has had no trouble at all in getting to know how to operate it. These days, sadly, it is rare to come across such a well-run company, which truly puts its customers a the heart of what it does, so we'd like to thank you once again and wish you every success in the future. You've been amazing!

Other installers told me I could not have a stairlift fitted because of our narrow staircase and my long legs. 1st Choice came out very quickly, solved the problem by showing us the Oto Curved stairlift and had it installed in no time with no mess at all. I cannot believe the difference this has made to my life after struggling so long to go up the stairs. The staff are all so friendly, but at the same time very professional. I cannot recommend 1st Choice Stairlifts and the Oto Curved Stairlift highly enough.

Enquired about stairlift on Friday, came out to visit on Monday, fitted on Thursday. Everyone polite and friendly. Explained whole process clearly.

From the first phone call to enquire about buying a stairlift an appointment was made for the next day for a Surveyor to come and assess the stairs. We were then invited to visit their showroom that afternoon so my husband to try 2 lifts. The following week the Surveyor returned to complete the detailed measurements required. Electrical and carpentry work required was efficiently organised and completed. The stairlift was installed today (when the hottest temperature was recorded in the U.K.). The instillation engineer was excellent and the demonstration at the end was clearly explained so my husband was confident to use it. The fact that this company is local and a family business makes a massive difference, The price was fully outlined and we were guided to the best stairlift for our staircase. Our grateful thanks to everyone at 1st Choice for enabling my husband to safely use our stairs once again.

From the initial phone call to our visit to their showroom to the planning and installation of the stairlift, 1st Choice have been outstanding. The installation was completed within time by Jamie who did an excellent job and was thorough in explaining the stairlift controls and operation in a friendly manner. Highly recommended.

I was recommended by a friend to approach 1st Choice Stairlifts as I live in an old house with several levels and many stairs. From the very first call to the very last "thank you" from me and my wife, we were impressed by the professionalism, the skill and the quality of everyone we dealt with. The survey of the difficult and curved staircase was conducted with minimum fuss, the drawings for approval were clear and excellently presented (I am a retired Chartered Engineer and I know my drawings!), the fitting was carried out smoothly and provided a working solution that was elegant, robust and effective. We expected some disruption/mess, but no - a neat and tidy installation with which we are both delighted as are my grandsons who think it is "awesome". Well done, and thank you very much. PS: and the cost was delightfully less that we had thought so we had a longer track than we first planned.

From our initial visit to the showroom we were treated friendly and professionally by everyone we have dealt with, from the choice of manufacturer, survey, design and installation everything ran smoothly. We cannot fault the service we have received and thoroughly recommend them.