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Endorsed by Which?
1st Choice Stairlifts Limited
Opening Hours
Today - 08:30–17:00
- Monday 08:30–17:00
- Tuesday 08:30–17:00
- Wednesday 08:30–17:00
- Thursday 08:30–17:00
- Friday 08:30–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
If it's an experienced, qualified lift company you want then look no further.
1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for over 20 years.
Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.
We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.
We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.
To try a lift out, call us to make an appointment to visit our Calne or Ferndown Showroom.
Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.
Dorset: Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, BH21 7UH - Call 01202 873730
Calne: 25 Harris Road, Calne, SN11 9PT - Call 01249 814528
What we do
Disability and mobility
- Stairlifts
- Step Lifts
More Services
- home lifts
- wheelchair lifts
- outdoor wheelchair lifts
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
66 reviews
Recommended
Recommended
by 100% of customers
Sort by
Fantastic service
Customer Service
Quality
Value
I’m adding a review on behalf of my elderly housebound mum, who had her stairlift installed today in Gloucestershire. I have had to be directly involved throughout the process at mum’s request. Absolutely faultless sales service first starting just before the March 2020 lockdown, right through to the installation engineer on site today. It’s a fabulous stairlift, everything was explained really well. The engineer was very patient to ensure my mum understood everything. This is going to made en enormous difference to my mum’s safety.
Customer in Gloucestershire
, work completed
Recommended
Amazing
Customer Service
Quality
Value
From start to finish Absolutely amazing Jamie fitted the stair lift today for my disabled daughter very friend and fantastic service.. highly recommended
Kim in Wiltshire
, work completed
Recommended
A Beautifully engineered product, fitted superbly!
Customer Service
Quality
Value
I was recommended by a friend to approach 1st Choice Stairlifts as I live in an old house with several levels and many stairs. From the very first call to the very last "thank you" from me and my wife, we were impressed by the professionalism, the skill and the quality of everyone we dealt with. The survey of the difficult and curved staircase was conducted with minimum fuss, the drawings for approval were clear and excellently presented (I am a retired Chartered Engineer and I know my drawings!), the fitting was carried out smoothly and provided a working solution that was elegant, robust and effective. We expected some disruption/mess, but no - a neat and tidy installation with which we are both delighted as are my grandsons who think it is "awesome". Well done, and thank you very much. PS: and the cost was delightfully less that we had thought so we had a longer track than we first planned.
Customer in Berkshire
, work completed
Recommended
Outstanding Service
Customer Service
Quality
Value
From the first phone call to enquire about buying a stairlift an appointment was made for the next day for a Surveyor to come and assess the stairs. We were then invited to visit their showroom that afternoon so my husband to try 2 lifts. The following week the Surveyor returned to complete the detailed measurements required. Electrical and carpentry work required was efficiently organised and completed. The stairlift was installed today (when the hottest temperature was recorded in the U.K.). The instillation engineer was excellent and the demonstration at the end was clearly explained so my husband was confident to use it. The fact that this company is local and a family business makes a massive difference, The price was fully outlined and we were guided to the best stairlift for our staircase. Our grateful thanks to everyone at 1st Choice for enabling my husband to safely use our stairs once again.
Customer in Wiltshire
, work completed
Recommended
1st Choice Stairlifts Rental
Customer Service
Quality
Value
I needed a stairlift fitted quickly for my elderly mother so I booked an appointment for the Monday. The salesman, Kieran, arrived promptly, was friendly, helpful and very informative. He measured up and gave us quotes to cover purchasing new, reconditioned or rental. We visited the showroom for a demonstration the following day and made arrangements for a rental lift to be fitted on Friday. The engineer arrived early, he was a clean and tidy worker and had mum’s stairlift fitted and working within 3 hours, explained with simple to understand instructions. It has made such a massive difference to my mother, she now feels much more confident around her home. Thank you to all the staff at 1st Choice
Customer in Wiltshire
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Friendly, efficient, tidy and thorough. All team members we had contact with were very helpful, Kieran with the home assessment and quote, Jamie & Adam with fitting and thorough handover. Mum is very happy with her stairlift which makes life much easier.
Customer in Somerset
, work completed
Recommended
Fast Installation
Customer Service
Quality
Value
They were very quick and very efficient, 3 people involved were all good at what they did, cleaned up after themselves, everything was done in about 4 hours.
Silvia, Wiltshire
, work completed
Recommended
Friendly and very fast service
Customer Service
Quality
Value
Like many people I’m sure we suddenly required a stair lift in my mother in laws house following a fall. While she was receiving urgent and thankfully successful care in hospital the family were left with the dilemma of what happens when she comes out. The immediate requirement was for a stair lift and having never dealt with such a situation before we were very green. 1st choice stairlifts came up as local and had good reviews. I contacted them on the Monday, they explained the options, a survey was conducted on the Tuesday and the stair lift installed on Wednesday. Amazing how a real worry was gone in such a short space of time. Very friendly and welcoming approach from the first contact through the whole process. No hesitation in recommending them
Customer in Wiltshire
, work completed
Recommended
Helpful, punctual service
Customer Service
Quality
Value
Good choice of stairlifts, new, reconditioned and hire, and able to try out in showroom. Very good phone contact and friendly service. Prompt appointments - stairlift fitted only a few days after the order. A definite 5 star service.
Customer in Wiltshire
, work completed
Recommended
First Choice Stairlifts - friendly professional service from start to finish
Customer Service
Quality
Value
Much sooner than anticipated I was needing a stairlift to be installed for me & right from the beginning of the process, I was completely involved. From testing a lift during lockdown to installation of a straight stairlift took less than 2 weeks & everything was carried out by lovely professional people in a completely Covid safe way. The installation engineer took time to make sure I was happy with operating the stairlift & everything was finished within a few hours & all clean & tidy. First Choice have contacted me since to check that everything is going well & I feel confident that I can call them easily should I have any queries. The company are local to me but they were also recommended by an Occupational Therapist. The easy process & friendliness of the staff have definitely made an emotional situation much easier to cope with. Thank you First Choice Stairlifts!
Customer in Wiltshire
, work completed
Recommended