/
Find a trader
Endorsed by Which?

1st Choice Stairlifts Limited

5.0

75 Reviews

Opening Hours
Today -
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

APRIL 2024

About

If it's an experienced, qualified lift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for over 20 years.

Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.

We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.

To try a lift out, call us to make an appointment to visit our Calne or Ferndown Showroom.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

Dorset: Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, BH21 7UH - Call 01202 873730

Calne: 25 Harris Road, Calne, SN11 9PT - Call 01249 814528

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts

  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
75 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Well executed fitting - product works well
Customer Service
Quality
Value
Our stairlift was fitted within the estimated time and was done in a clean professional way. We are very pleased with its performance. The care and consideration from 1st Choice Stairlifts has been excellent.
Customer in Wiltshire Posted on 21/08/2019 , work completed 12/08/2019
Recommended
The trader replied (on 17/12/2019)
Thank you for taking the time to write us a lovely review, we really do appreciate it. We are delighted to hear that you are pleased with our service and rate us 5*. We do greatly value customer feedback and we are very grateful that you chose us to install your stairlift and look after you and your lift. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Friendly and very fast service
Customer Service
Quality
Value
Like many people I’m sure we suddenly required a stair lift in my mother in laws house following a fall. While she was receiving urgent and thankfully successful care in hospital the family were left with the dilemma of what happens when she comes out. The immediate requirement was for a stair lift and having never dealt with such a situation before we were very green. 1st choice stairlifts came up as local and had good reviews. I contacted them on the Monday, they explained the options, a survey was conducted on the Tuesday and the stair lift installed on Wednesday. Amazing how a real worry was gone in such a short space of time. Very friendly and welcoming approach from the first contact through the whole process. No hesitation in recommending them
Customer in Wiltshire Posted on 11/06/2020 , work completed 08/06/2020
Recommended
The trader replied (on 18/06/2020)
Thank you so much for leaving a review for us, we really appreciate you taking the time to comment on our service. Thank you for choosing us to install your Mother-in-Law's lift, we're glad we could help and were quickly able to relieve the pressure in getting a lift fitted quickly and with ease. We love hearing great stories like this and we love helping to make a difference. Thank you for recommending us to others. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Excellent and rapid response
Customer Service
Quality
Value
My stairlift suddenly became immobile today at 14.30. I rang 1st Choice straightaway, and was told they would do their best to get someone out to me, but that they were very busy. Nevertheless, a technician arrived at 15.15, got stuck in, and was finished by 16.00. First class service delivered rapidly and without fuss. 5 star service!
Customer in Wiltshire Posted on 12/06/2020 , work completed 12/06/2020
Recommended
The trader replied (on 18/06/2020)
WOW that was fast service on the doorstep within 45 minutes of making a call! We understand the urgency when customers need a repair to their lift and take pride in our quick and friendly service. Thank you so much for your review, we always aim high to make sure we deliver outstanding quality and 5 star service. We will pass your comments onto our office and engineer to let him know how thrilled you were with our service. Thank you once again. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Very good. Efficient.
Customer Service
Quality
Value
Very good. Were on time from initial contact. They were quick to come out and give advice. Service was fast and efficient.
Customer in Wiltshire Posted on 28/02/2019 , work completed 28/02/2019
Recommended
The trader replied (on 06/06/2019)
We are really happy that you are pleased with our quick service. Thank you for leaving your comments. Coral Affleck-Major, Director.
Brilliant
Customer Service
Quality
Value
We are absolutely thrilled to bits. They were great and we would recommend them to anybody.
Mr R Hatter, Whiltshire Posted on 14/06/2019 , work completed 14/06/2019
Recommended
The trader replied (on 25/07/2019)
Thank you so much for your comments. We are delighted that your experience has been a great one and that you would recommend our Company to others. Coral Affleck-Major, Director.
Excellent service!
Customer Service
Quality
Value
From the first call I made to 1st Choice Stair Lifts right through to the installation of my Mum’s stair lift the company have been absolutely fantastic. Lindsey and her team were fabulous; extremely helpful and a joy to deal with. We were kept up-to-date at every point of the process. The engineer, Adam, installed Mum’s stair lift swiftly, without mess and didn’t leave until he was sure that Mum was happy using the stair lift. I can’t fault 1st Choice Stair Lifts and would have no hesitation in recommending them to anyone needing a stair lift.
Customer in Wiltshire Posted on 26/07/2019 , work completed 18/07/2019
Recommended
The trader replied (on 03/09/2019)
We are so happy to hear that you have had a great experience with us at 1st Choice Stairlifts. This is exactly what we want to achieve for our Customers from first point of contact to installation; we also really appreciate you taking the time to leave your review. Thank you. Coral Affleck-Major, Director.
Good & efficient service from start to finish.
Customer Service
Quality
Value
From the first contact 1st Choice were friendly, helpful & efficient. Our installation was carried out on time, and the work was carried out without too much disruption and noise. No mess was left behind and the engineers took care throughout. A few days after the installation there was a technical problem with our lift, but 1st Choice came out the same day to correct it and there have been no problems since.
Larry Posted on 20/11/2019 , work completed 04/11/2019
Recommended
The trader replied (on 17/12/2019)
Thank you so much Larry for your brilliant review. We are so pleased you are happy with our work and we will pass on your kind comments to our team. We do take great care in our customers homes and as you say, we even have our own vacuums and clean up after ourselves too. We were sorry to hear that you had a little technical problem, but we do pride ourselves on our aftercare service, so it's good to hear you were really pleased with us sorting it out straight away the same day you called. Thank you for taking the time to leave us a review, we really do appreciate your time. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Superb Service
Customer Service
Quality
Value
First Choice provided a superb product tailored to fit our stairs. The company went above and beyond to achieve a fast installation. At all levels the staff were friendly and very professional. The stairlift has changed our lives at a very fair price. Thank you.
Customer in South Gloucestershire Posted on 22/10/2020 , work completed 14/10/2020
Recommended
The trader replied (on 12/11/2020)
Thank you for your wonderful review. We are delighted to hear that having your stairlift fitted has made such a big difference to your lives. Lovely to hear great feedback about our fantastic team too, we will be sure to pass this on. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Excellent service
Customer Service
Quality
Value
I am a carer. I had to help a new client. I had no clue on how to use the stairlift. I was helped straight away over the phone and could start using it immediately after I called. Excellent and fast customer service.
Customer in Wiltshire Posted on 16/06/2021 , work completed 16/06/2021
Recommended
The trader replied (on 23/06/2021)
That's great news, glad we were able to tell you how it works over the phone and get your new client up and downstairs safely. I will pass your great comments onto the team. Best regards, Coral Affleck-Major, Owner and Director
Good work from the first phone call to completion
Customer Service
Quality
Value
Very helpful from first phone call. Very quick for initial visit and measurements, approx. 3 weeks from start to finish. Fitter was polite, professional, cleaned up after he'd finished showed and explained all the workings. Very happy. Would recommend.
Louis in Dorset Posted on 22/06/2021 , work completed 22/06/2021
Recommended
The trader replied (on 23/06/2021)
Hi Louis, thank you very much for taking the time to leave us a brilliant review. We're pleased that you are very happy with your lift and the service we gave you. Thank you for recommending us to others. We hope your new lift has made a difference. Best regards, Coral Affleck-Major, Owner & Director
Which? Trusted Traders

For Consumers

For Businesses

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.