1st Choice Stairlifts Limited

1st Choice Stairlifts recently replaced my old Stannah stair lift with a new Platinum Curve model. This was arranged with them whilst I was in hospital recovering from a stroke and they provide good liaison with me to arrange for the work to be carried out. The work was carried out as soon as possible in order for me to be able to leave hospital as it was essential for me to be able to access my upstairs bathrooms. They arrived on the agreed date and time and the removal and installation was carried out quickly and efficiently on the same day, both operatives were friendly and professional and kept me informed as to what was happening and did an excellent job.

From my first contact with 1st Choice stairlifts until the completion of the installation this morning, this company has given me 5 star treatment throughout. Paul in sales met us at the showroom and nothing was too much trouble to show mum how everything worked and how simple it was to operate the stairlift. That was a godsend in helping us to convince her to get one! The installation carried out today by Jamie was 1st class, all done very safely and Covid compliant. His work was excellent, very clean and tidied & vacuumed up behind himself. His training instruction was very clear and easy to understand. Very happy to recommend and endorse this company to anybody with mobility issues looking for assistance.

Very helpful from first phone call. Very quick for initial visit and measurements, approx. 3 weeks from start to finish. Fitter was polite, professional, cleaned up after he'd finished showed and explained all the workings. Very happy. Would recommend.

I am a carer. I had to help a new client. I had no clue on how to use the stairlift. I was helped straight away over the phone and could start using it immediately after I called. Excellent and fast customer service.

I had looked around at a few companies but was referred to First Choice Stair Lifts by another company Inspire Mobility in Salisbury. I went to their store and was greeted very warmly and were shown a range of lifts and given a full brief of all models that would fit out home. We then booked a date for fitting assessment. Paul arrived promptly on our appointment time. Very polite and helpful in giving us what lifts were available and cost, could not have been easier. He then booked a convenient day for fitting. A week later and Jamie arrived on time for fitting. Also very helpful and knowledgeable giving help for running cables for power, lift fitted in about 3 hours with no fuss at all. Jamie have me a full demonstration of how to operate my lift safely, also have a demonstration of the fault codes I would see if faulty. Jamie have me a full brief about the warranty and what it did and did not cover. The staff throughout this experience have been nothing more than outstandingly helpful and at no time pushed for a more expensive sale. You can go to other well known companies but lifts would be more expensive and you would miss the personal touch that First Choice give. I would without question recommend First Choice Lifts to anyone reading this, they are outstanding and very friendly.

I purchased a reconditioned stairlift from this company. From the official estimate visit to the fitting I was treated with respect, politeness and a full explanation of what was required and choices available while following guidance in light of COVID - 19. A company I would trust and recommend if asked.

1st Choice Stairlifts were the only company that were able to install a lift on a technically difficult staircase, which they achieved extremely efficiently, from the first contact.

Much sooner than anticipated I was needing a stairlift to be installed for me & right from the beginning of the process, I was completely involved. From testing a lift during lockdown to installation of a straight stairlift took less than 2 weeks & everything was carried out by lovely professional people in a completely Covid safe way. The installation engineer took time to make sure I was happy with operating the stairlift & everything was finished within a few hours & all clean & tidy. First Choice have contacted me since to check that everything is going well & I feel confident that I can call them easily should I have any queries. The company are local to me but they were also recommended by an Occupational Therapist. The easy process & friendliness of the staff have definitely made an emotional situation much easier to cope with. Thank you First Choice Stairlifts!

Very helpful throughout. I was particularly keen to have the lift installed rapidly, having been let down by a previous supplier, and you were able to get the lift constructed and then installed just before the Christmas break. Cooperated fully with the need to take health safeguard measures

Very impressed with the professionalism of the surveyor and installers from 1st Choice, who were recommended by an occupational therapist. Clear explanations and good advice. Definitely make an appointment to visit the showroom to try out controls. We had two stairlifts fitted. The whole process was much more straightforward than I had expected; I'd been sceptical about the feasibility and worrying unnecessarily about making the stairs difficult for ordinary use. Not so. It's also a much quicker process than anticipated. Despite both lifts needing curved rails, it took only three weeks from 1st Choice's first visit to installation (which took two men one day). Very definitely recommend the firm.