Endorsed by Which?

1st Choice Stairlifts Limited

5.0

71 Reviews

Opening Hours
Today -
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

APRIL 2024

About

If it's an experienced, qualified lift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for over 20 years.

Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.

We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.

To try a lift out, call us to make an appointment to visit our Calne or Ferndown Showroom.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

Dorset: Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, BH21 7UH - Call 01202 873730

Calne: 25 Harris Road, Calne, SN11 9PT - Call 01249 814528

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts
  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
71 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Very highly recommend
Customer Service
Quality
Value
When they put the stairlift in the service was excellent, it was fitted within a week of my enquiring . I been using them for over a year and I'm very happy with the work and I feel like it made me more independant.
Which? Trusted Traders Consumer Posted on 26/05/2022 , work completed 13/05/2022
The trader replied (on 06/06/2022)
Thank you for leaving us a lovely review, we really appreciate it. We're so happy that you are pleased with your stairlift and our service, and that having a lift installed has made such a difference to your life. Best regards, Coral Affleck-Major, owner and director at 1st Choice Stairlifts.
Quiet, clean and efficient
Customer Service
Quality
Value
My telephone call to 1st Choice Stairlifts on the ninth of May, concerned the removal of an old but working stairlift. A twenty three year old system, it was too old to be redeployed but the company was able to arrange its removal. A prompt response from the lady who took my call was followed shortly after by a call from another lady who had arranged for an engineer's visit. The appointment was made for the seventeenth of May. The engineer took less than ninety minutes to remove every last vestige of the stairlift. He worked quietly and efficiently and sought my advice about the removal of related hardware. Then he used his Henry vacuum cleaner to remove much dust and fluff that had hidden behind the stairlift's track and adjacent stairs. I was able to pay for the work, at the price agreed on the ninth of May, before he left, leaving behind a clean and tidy staircase. From the first telephone call to today's work, I am pleased to recommend 1st Choice Stairlifts for its prompt response and a quiet and efficient engineer.
Keith in Berkshire Posted on 17/05/2022 , work completed 17/05/2022
The trader replied (on 06/06/2022)
Thank you so much for leaving us a review Keith, we really appreciate you taking the time to comment on how our removal service was carried out. We're pleased you were happy with us removing your old lift and disposing of it in an environmentally friendly way, leaving your stairs clean and tidy. I've passed your comments onto our staff who are delighted to hear your review. Thank you once again. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts.
Service
Customer Service
Quality
Value
We were very impressed with the prompt service we received and the attention given to our request at short notice. As our problem was urgent we appreciated the efficiency with which it was resolvedl
Roma in Gloucestershire Posted on 11/05/2022 , work completed 09/05/2022
The trader replied (on 12/05/2022)
Thank you Roma for your great review. We are happy to have resolved your breakdown when you couldn't reach the original installer. We are happy to undertake maintenance work on lifts we didn't originally install. We're delighted that you are happy with our service and look forward to being of service in the future. Best regards, Coral Affleck-Major, 1st Choice Stairlifts Owner & Director
Excellent customer service3
Customer Service
Quality
Value
Highly recommended from start to finish staff were helpful and efficient. Excellent customer service.
Customer in Bath and North East Somerset Posted on 31/03/2022 , work completed 10/03/2022
The trader replied (on 12/05/2022)
Thank you very much for recommending us and taking the time to post a review, we really appreciate it. Best regards, Coral Affleck-Major, Owner & Director at 1st Choice Stairlifts
Amazing
Customer Service
Quality
Value
From start to finish Absolutely amazing Jamie fitted the stair lift today for my disabled daughter very friend and fantastic service.. highly recommended
Kim in Wiltshire Posted on 18/02/2022 , work completed 18/02/2022
The trader replied (on 12/05/2022)
Thank you so much for your great review. So pleased that your daughter is now able to get around easier thanks to her new lift. Thanks for taking the time to leave a review, we really appreciate it. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Platinum Curve Stairlift
Customer Service
Quality
Value
1st Choice Stairlifts recently replaced my old Stannah stair lift with a new Platinum Curve model. This was arranged with them whilst I was in hospital recovering from a stroke and they provide good liaison with me to arrange for the work to be carried out. The work was carried out as soon as possible in order for me to be able to leave hospital as it was essential for me to be able to access my upstairs bathrooms. They arrived on the agreed date and time and the removal and installation was carried out quickly and efficiently on the same day, both operatives were friendly and professional and kept me informed as to what was happening and did an excellent job.
Customer in Wiltshire Posted on 10/07/2021 , work completed 09/07/2021
The trader replied (on 12/05/2022)
Thank you so much for your kind words, we really appreciate you leaving us a review. So glad we were able to get you home from hospital quickly and safely with the help of your new stairlift. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Excellent company and stairlift
Customer Service
Quality
Value
From my first contact with 1st Choice stairlifts until the completion of the installation this morning, this company has given me 5 star treatment throughout. Paul in sales met us at the showroom and nothing was too much trouble to show mum how everything worked and how simple it was to operate the stairlift. That was a godsend in helping us to convince her to get one! The installation carried out today by Jamie was 1st class, all done very safely and Covid compliant. His work was excellent, very clean and tidied & vacuumed up behind himself. His training instruction was very clear and easy to understand. Very happy to recommend and endorse this company to anybody with mobility issues looking for assistance.
Mrs H Smith in Wiltshire Posted on 05/07/2021 , work completed 05/07/2021
The trader replied (on 12/05/2022)
Thank you so much for your fantastic review. We're really happy that we were able to help convince your mum and that she needed a stairlift and she valued our customer experience. Best regards, Coral Affleck-Major, Owner & Director at 1st Choice Stairlifts
Good work from the first phone call to completion
Customer Service
Quality
Value
Very helpful from first phone call. Very quick for initial visit and measurements, approx. 3 weeks from start to finish. Fitter was polite, professional, cleaned up after he'd finished showed and explained all the workings. Very happy. Would recommend.
Louis in Dorset Posted on 22/06/2021 , work completed 22/06/2021
The trader replied (on 23/06/2021)
Hi Louis, thank you very much for taking the time to leave us a brilliant review. We're pleased that you are very happy with your lift and the service we gave you. Thank you for recommending us to others. We hope your new lift has made a difference. Best regards, Coral Affleck-Major, Owner & Director
Excellent service
Customer Service
Quality
Value
I am a carer. I had to help a new client. I had no clue on how to use the stairlift. I was helped straight away over the phone and could start using it immediately after I called. Excellent and fast customer service.
Customer in Wiltshire Posted on 16/06/2021 , work completed 16/06/2021
The trader replied (on 23/06/2021)
That's great news, glad we were able to tell you how it works over the phone and get your new client up and downstairs safely. I will pass your great comments onto the team. Best regards, Coral Affleck-Major, Owner and Director
Stair lift purchased and fitted
Customer Service
Quality
Value
I had looked around at a few companies but was referred to First Choice Stair Lifts by another company Inspire Mobility in Salisbury. I went to their store and was greeted very warmly and were shown a range of lifts and given a full brief of all models that would fit out home. We then booked a date for fitting assessment. Paul arrived promptly on our appointment time. Very polite and helpful in giving us what lifts were available and cost, could not have been easier. He then booked a convenient day for fitting. A week later and Jamie arrived on time for fitting. Also very helpful and knowledgeable giving help for running cables for power, lift fitted in about 3 hours with no fuss at all. Jamie have me a full demonstration of how to operate my lift safely, also have a demonstration of the fault codes I would see if faulty. Jamie have me a full brief about the warranty and what it did and did not cover. The staff throughout this experience have been nothing more than outstandingly helpful and at no time pushed for a more expensive sale. You can go to other well known companies but lifts would be more expensive and you would miss the personal touch that First Choice give. I would without question recommend First Choice Lifts to anyone reading this, they are outstanding and very friendly.
Customer in Wiltshire Posted on 11/06/2021 , work completed 11/06/2021
The trader replied (on 23/06/2021)
Thank you very much for taking the time to leave such a wonderful review. We do aim to provide a product at a fair price with outstanding customer care and treat everyone as an individual, providing that all important personal touch. Our team will be delighted to hear your brilliant comments. We hope that you are enjoying your new lift. Thank you for recommending us, we really appreciate it. Best regards, Coral Affleck-Major, Owner and Director