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1st Choice Stairlifts Limited

5.0

67 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed
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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

APRIL 2024

About

If it's an experienced, qualified lift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for over 20 years.

Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.

We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.

To try a lift out, call us to make an appointment to visit our Calne or Ferndown Showroom.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

Dorset: Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, BH21 7UH - Call 01202 873730

Calne: 25 Harris Road, Calne, SN11 9PT - Call 01249 814528

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts

  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
67 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Brilliant company
Customer Service
Quality
Value
Every member of staff I spoke with was so friendly and helpful. So impressed with my stairlift it has changed my life, I’m no longer dreading climbing the stairs and getting back down was awful too but now there is no worry. Fitting the stairlift was very professional, friendly and very quick. I would highly recommend 1st Choice Stairlifts
Customer in Wiltshire Posted on 05/02/2020 , work completed 28/01/2020
Recommended
The trader replied (on 07/02/2020)
Thank you so much for your very kind review. So delighted to hear that the stairlift has been life changing. I've just passed your comments onto the team and they loved hearing your review and seeing how much the stairlift has improved your quality of life. Kind regards, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
First class quality company
Customer Service
Quality
Value
We were recommended to this company by two separate people and can see why. From start to finish they were Friendly, Professional and kept us informed of the process throughout. Our stairs are curved so we had to have the stair lift made to fit. A member staff came round and measured and showed us the type of stair lifts we could choose and quoted us a price, he was a lovely man, friendly and not pushy at all. We were left to make our decision. From start to completion we had 5 star customer service, keeping us informed all the way along by lovely friendly staff. The guys who came to fit the lift were very professional and worked hard and kept the place tidy, afterwards they showed me how to use the lift. I have had follow up calls to make sure I am happy with everything. Would thoroughly recommend 1st Choice, excellent company with outstanding customer serve, thank you.
Customer in Swindon Posted on 11/02/2020 , work completed 31/01/2020
Recommended
The trader replied (on 14/02/2020)
Thank you so much for taking the time to leave us a review. It's wonderful to hear that you were recommended by two people and received the same great service as they did. We pride ourselves on our customer service and looking after our customers, which is why we are so happy when our customers recommend us to others. We're glad to hear that you were delighted with your stairlift and we hope it is proving such a boost to making life easier for you. Best wishes Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Excellent
Customer Service
Quality
Value
Friendly, efficient, tidy and thorough. All team members we had contact with were very helpful, Kieran with the home assessment and quote, Jamie & Adam with fitting and thorough handover. Mum is very happy with her stairlift which makes life much easier.
Customer in Somerset Posted on 11/02/2020 , work completed 30/01/2020
Recommended
The trader replied (on 14/02/2020)
Thank you very much for leaving us a review, we really appreciate it. We are delighted to hear that you nd your Mum were happy with our service and rated us 5*. So glad that your Mum is finding life much easier now with the help of her stairlift. I will pass your kind comments onto our team. Thank you again, best wishes Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Fast response & efficient workmanship
Customer Service
Quality
Value
The company arranged a fitting date within 1 week of my call. The fitter was efficient, friendly, knowledgeable and helpful. The price was very reasonable. I would have no hesitation in recommending this company
Customer in Wiltshire Posted on 09/03/2020 , work completed 09/03/2020
Recommended
The trader replied (on 01/05/2020)
Thank you very much for leaving a review, we really appreciate it. We are so happy that you pleased with our service and pride ourselves on being a great company to deal with. We will pass your kind comments onto our team. Most of our work is through personal recommendation so we'd be delighted if you could recommend us to others. With best wishes, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Stair lift
Customer Service
Quality
Value
First Choice Stairlifts was amazing. Very tidy very professional. Due to covid19 the gentleman that fitted the lift was very professional with safe distancing, wearing ppe to protect himself and myself too. Also the gentleman that fitted the electric supply, and all that was involved with the telephone calls. I would fully recommend first choice stairlifts with a 5 star.
Customer in Bath and North East Somerset Posted on 22/04/2020 , work completed 01/04/2020
Recommended
The trader replied (on 01/05/2020)
Thank you very much for leaving us a review. We really appreciate all the reviews that are left for us and we love hearing about how you found our service. We are certainly operating (as key workers) in very strange times due to the pandemic, but we have adapted and changed our way of working in order to protect our customers and staff, both of whom are our number one priority. We are pleased to hear that you found our approach reassuring and very professional. Our team were really happy to hear your views when I shared your review with them. Most of our work is from personal recommendation, so we would really appreciate it if you were able to recommend us to others that may need our help. Best wishes, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Rapid, efficient response.
Customer Service
Quality
Value
I needed to install a chair lift for my wife at short notice. From first contact to having a working stairlift was four working days. I was well advised on the model and it works fine and meets all our needs.
Customer in Swindon Posted on 25/04/2020 , work completed 26/03/2020
Recommended
The trader replied (on 18/06/2020)
Thank you very much for leaving us a review and taking the time to comment on our service. We are very pleased that you found the lift easy to use and that it meets your wife's needs. We hope that the stairlift has made a big difference for her and that she can get up and down stairs easily now. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Fast Installation
Customer Service
Quality
Value
They were very quick and very efficient, 3 people involved were all good at what they did, cleaned up after themselves, everything was done in about 4 hours.
Silvia, Wiltshire Posted on 20/05/2020 , work completed 18/05/2020
Recommended
The trader replied (on 18/06/2020)
Thank you for writing a review for us Silvia, we really appreciate you taking the time to comment on our service. I will pass your comments onto our staff who will be happy to hear your review. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Friendly and very fast service
Customer Service
Quality
Value
Like many people I’m sure we suddenly required a stair lift in my mother in laws house following a fall. While she was receiving urgent and thankfully successful care in hospital the family were left with the dilemma of what happens when she comes out. The immediate requirement was for a stair lift and having never dealt with such a situation before we were very green. 1st choice stairlifts came up as local and had good reviews. I contacted them on the Monday, they explained the options, a survey was conducted on the Tuesday and the stair lift installed on Wednesday. Amazing how a real worry was gone in such a short space of time. Very friendly and welcoming approach from the first contact through the whole process. No hesitation in recommending them
Customer in Wiltshire Posted on 11/06/2020 , work completed 08/06/2020
Recommended
The trader replied (on 18/06/2020)
Thank you so much for leaving a review for us, we really appreciate you taking the time to comment on our service. Thank you for choosing us to install your Mother-in-Law's lift, we're glad we could help and were quickly able to relieve the pressure in getting a lift fitted quickly and with ease. We love hearing great stories like this and we love helping to make a difference. Thank you for recommending us to others. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Excellent and rapid response
Customer Service
Quality
Value
My stairlift suddenly became immobile today at 14.30. I rang 1st Choice straightaway, and was told they would do their best to get someone out to me, but that they were very busy. Nevertheless, a technician arrived at 15.15, got stuck in, and was finished by 16.00. First class service delivered rapidly and without fuss. 5 star service!
Customer in Wiltshire Posted on 12/06/2020 , work completed 12/06/2020
Recommended
The trader replied (on 18/06/2020)
WOW that was fast service on the doorstep within 45 minutes of making a call! We understand the urgency when customers need a repair to their lift and take pride in our quick and friendly service. Thank you so much for your review, we always aim high to make sure we deliver outstanding quality and 5 star service. We will pass your comments onto our office and engineer to let him know how thrilled you were with our service. Thank you once again. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
First class
Customer Service
Quality
Value
First class service. Installer was so pleasant and helpful. I would highly recommend. Fast efficient and professional service from start to finish
Customer in Swindon Posted on 23/06/2020 , work completed 02/06/2020
Recommended
The trader replied (on 12/11/2020)
Thank you very much for your review and 5* ratings. We are really pleased that you were happy with our service and would recommend us. Best regards, Coral Affleck-Major, Owner & Director at 1st Choice Stairlifts
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.