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1st Choice Stairlifts Limited

5.0

66 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed
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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

APRIL 2024

About

If it's an experienced, qualified lift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for the last 20 years.

Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.

We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.

Try a lift out in our showroom in Calne! We also have straight and curved stairlifts and Homelifts to test drive in our accessible showroom in Calne, just book an appointment to visit us where one of our friendly staff can answer all your questions.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts

  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
66 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Good & efficient service from start to finish.
Customer Service
Quality
Value
From the first contact 1st Choice were friendly, helpful & efficient. Our installation was carried out on time, and the work was carried out without too much disruption and noise. No mess was left behind and the engineers took care throughout. A few days after the installation there was a technical problem with our lift, but 1st Choice came out the same day to correct it and there have been no problems since.
Larry Posted on 20/11/2019 , work completed 04/11/2019
Recommended
The trader replied (on 17/12/2019)
Thank you so much Larry for your brilliant review. We are so pleased you are happy with our work and we will pass on your kind comments to our team. We do take great care in our customers homes and as you say, we even have our own vacuums and clean up after ourselves too. We were sorry to hear that you had a little technical problem, but we do pride ourselves on our aftercare service, so it's good to hear you were really pleased with us sorting it out straight away the same day you called. Thank you for taking the time to leave us a review, we really do appreciate your time. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Now upwardly mobile
Customer Service
Quality
Value
Prompt, pleasant, courteous response from the first phone call to make an enquiry. I had been in much pain trying to manage the stairs which put me at risk of falling. 1st Choice Stairlift responded to the urgency with reassurance, quality products from Oto lifts and a clean, neat and strong installation by efficient engineers. We spoke to six different members of staff and all were most helpful; rightly described as a friendly family firm.
Customer in Oxfordshire Posted on 26/10/2019 , work completed 24/10/2019
Recommended
The trader replied (on 17/12/2019)
Thank you so much for leaving us a lovely review. We're so pleased you chose us to make your stairs a safer place and appreciate that you chose us to install a stairlift for you to help you get up and down stairs pain free. We do choose our staff very well because we want to deliver the very best customer service possible, so thank you for saying how wonderful our team are. We will pass your kind comments onto them. Thank you once again for taking the time to leave us a wonderful review, we really do appreciate it. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Great local company
1st Choice have been a pleasure to deal with. They seem to be an efficient, friendly and well run local company which provides an excellent service. The on-site team who fitted the lift took great care and were very professional. They thoroughly deserve this positive review and I have no hesitation in recommending this company to prospective customers.
Roydon - Customer in Wiltshire Posted on 20/09/2019 (Reviewer did not use service)
Recommended
The trader replied (on 17/12/2019)
Thank you very much Roydon for leaving these kind comments and taking time out to leave us a review. We will let our excellent team know that you thought we delivered excellent service and it's fantastic to hear that you would recommend us to others. As most of our business comes from word of mouth recommendation, we really appreciate you recommending us. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Well executed fitting - product works well
Customer Service
Quality
Value
Our stairlift was fitted within the estimated time and was done in a clean professional way. We are very pleased with its performance. The care and consideration from 1st Choice Stairlifts has been excellent.
Customer in Wiltshire Posted on 21/08/2019 , work completed 12/08/2019
Recommended
The trader replied (on 17/12/2019)
Thank you for taking the time to write us a lovely review, we really do appreciate it. We are delighted to hear that you are pleased with our service and rate us 5*. We do greatly value customer feedback and we are very grateful that you chose us to install your stairlift and look after you and your lift. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
1st Choice Stairlifts Rental
Customer Service
Quality
Value
I needed a stairlift fitted quickly for my elderly mother so I booked an appointment for the Monday. The salesman, Kieran, arrived promptly, was friendly, helpful and very informative. He measured up and gave us quotes to cover purchasing new, reconditioned or rental. We visited the showroom for a demonstration the following day and made arrangements for a rental lift to be fitted on Friday. The engineer arrived early, he was a clean and tidy worker and had mum’s stairlift fitted and working within 3 hours, explained with simple to understand instructions. It has made such a massive difference to my mother, she now feels much more confident around her home. Thank you to all the staff at 1st Choice
Customer in Wiltshire Posted on 14/08/2019 , work completed 26/07/2019
Recommended
The trader replied (on 03/09/2019)
Thank you so much for your kind comments, we are really happy that the lift has made such a difference to your Mother and she is happy and confident in her home. We shall pass on your thanks to all the staff. Thank you. Coral Affleck-Major, Director.
Pleasant, efficient service
Customer Service
Quality
Value
We had to have a stair lift fitted at short notice. We were very pleased with the excellent service provided by 1st Choice. Friendly, helpful, staff and clean and efficient fitter who, having installed the equipment, made quite sure we understood how to use it before leaving our house. We highly recommend this company.
Customer in Wiltshire Posted on 09/08/2019 , work completed 25/06/2019
Recommended
The trader replied (on 03/09/2019)
We thank you for taking the time to leave your review. We are so happy that you are very pleased with the service we provided and that you would recommend us to others. Thank you. Coral Affleck-Major, Director.
Excellent service!
Customer Service
Quality
Value
From the first call I made to 1st Choice Stair Lifts right through to the installation of my Mum’s stair lift the company have been absolutely fantastic. Lindsey and her team were fabulous; extremely helpful and a joy to deal with. We were kept up-to-date at every point of the process. The engineer, Adam, installed Mum’s stair lift swiftly, without mess and didn’t leave until he was sure that Mum was happy using the stair lift. I can’t fault 1st Choice Stair Lifts and would have no hesitation in recommending them to anyone needing a stair lift.
Customer in Wiltshire Posted on 26/07/2019 , work completed 18/07/2019
Recommended
The trader replied (on 03/09/2019)
We are so happy to hear that you have had a great experience with us at 1st Choice Stairlifts. This is exactly what we want to achieve for our Customers from first point of contact to installation; we also really appreciate you taking the time to leave your review. Thank you. Coral Affleck-Major, Director.
Marvellous, caring company
Customer Service
Quality
Value
My wife has had a 1st choice stair lift for three years. It has proved to have been an excellent product. The company has always been totally customer focused and has given wonderful service. We have always felt valued as a customer. The stair lift has given my wife back her independence. It has been regularly serviced by 1st choice. The most recent service was carried out on 20th June and the engineer did a great job, his attention to detail was outstanding and he did not leave until everything had been checked and my wife had used the stair lift and was completely happy. We have in fact recommended the company to three people who have had stairlifts installed and they are delighted with their purchase and the service they have had. I have no hesitation in recommending 1st Choice to anyone who is in need of a stairlift, they will not be disappointed.
Graham, Bradford-on-Avon Posted on 20/06/2019 , work completed 17/06/2019
Recommended
The trader replied (on 03/07/2019)
Thank you very much for your kind comments and being a loyal customer of ours. We are delighted that you feel valued as our Customer and are so happy that the Stairlift has given your wife her independence back. We pride ourselves on great customer service and we thank you for your recommendation of our Company to others who have gone on to become our Customers too. Coral Affleck-Major, Director.
Brilliant
Customer Service
Quality
Value
We are absolutely thrilled to bits. They were great and we would recommend them to anybody.
Mr R Hatter, Whiltshire Posted on 14/06/2019 , work completed 14/06/2019
Recommended
The trader replied (on 25/07/2019)
Thank you so much for your comments. We are delighted that your experience has been a great one and that you would recommend our Company to others. Coral Affleck-Major, Director.
Excellent
Customer Service
Quality
Value
Excellent service, the engineers were efficient and experienced. They took the time to show me how everything works and made sure I fully understood. I can now get up and down the stairs!
Veronica, Corsham Posted on 01/06/2019 , work completed 01/06/2019
Recommended
The trader replied (on 03/07/2019)
We are really proud of our Customer Service and are so happy to read your kind comments. We will pass on your comments to the team who will be pleased to hear that you are happy with your stairlift and that it is making a positive difference. Coral Affleck-Major, Director.
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.