1st Choice Stairlifts Limited

I am a carer. I had to help a new client. I had no clue on how to use the stairlift. I was helped straight away over the phone and could start using it immediately after I called. Excellent and fast customer service.

I had looked around at a few companies but was referred to First Choice Stair Lifts by another company Inspire Mobility in Salisbury. I went to their store and was greeted very warmly and were shown a range of lifts and given a full brief of all models that would fit out home. We then booked a date for fitting assessment. Paul arrived promptly on our appointment time. Very polite and helpful in giving us what lifts were available and cost, could not have been easier. He then booked a convenient day for fitting. A week later and Jamie arrived on time for fitting. Also very helpful and knowledgeable giving help for running cables for power, lift fitted in about 3 hours with no fuss at all. Jamie have me a full demonstration of how to operate my lift safely, also have a demonstration of the fault codes I would see if faulty. Jamie have me a full brief about the warranty and what it did and did not cover. The staff throughout this experience have been nothing more than outstandingly helpful and at no time pushed for a more expensive sale. You can go to other well known companies but lifts would be more expensive and you would miss the personal touch that First Choice give. I would without question recommend First Choice Lifts to anyone reading this, they are outstanding and very friendly.

1st Choice Stairlifts recently replaced my old Stannah stair lift with a new Platinum Curve model. This was arranged with them whilst I was in hospital recovering from a stroke and they provide good liaison with me to arrange for the work to be carried out. The work was carried out as soon as possible in order for me to be able to leave hospital as it was essential for me to be able to access my upstairs bathrooms. They arrived on the agreed date and time and the removal and installation was carried out quickly and efficiently on the same day, both operatives were friendly and professional and kept me informed as to what was happening and did an excellent job.

Other installers told me I could not have a stairlift fitted because of our narrow staircase and my long legs. 1st Choice came out very quickly, solved the problem by showing us the Oto Curved stairlift and had it installed in no time with no mess at all. I cannot believe the difference this has made to my life after struggling so long to go up the stairs. The staff are all so friendly, but at the same time very professional. I cannot recommend 1st Choice Stairlifts and the Oto Curved Stairlift highly enough.

My stairlift was beyond repair on the Thursday morning and I thought I'd have to go weeks without being able to get upstairs at all but no. In come 1st choice and bang. New one fitted Friday afternoon and all was well again. Could not fault the service in anyway at all. The service was well beyond a 5-stars. If you're looking for a company to install a stairlift for you don't look any further than 1st choice. You WILL NOT be disappointed

They asked me to call when my dad came out of hospital the very next day they fitted the stairlift as it was essential for his well being. I would definitely recommend this company.

We needed a chair lift at fairly short notice. 1st Choice stairlifts did what they could to speed things up - even managing to bring forward our installation date - it was just 9 days from our first telephone call to them, to installation and training! All of our contacts were professional and friendly, easy to talk to from start to finish, which made it a very easy process