Endorsed by Which?

1st Choice Stairlifts Limited

5.0

75 Reviews

Opening Hours
Today -
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

APRIL 2024

About

If it's an experienced, qualified lift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for over 20 years.

Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.

We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.

To try a lift out, call us to make an appointment to visit our Calne or Ferndown Showroom.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

Dorset: Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, BH21 7UH - Call 01202 873730

Calne: 25 Harris Road, Calne, SN11 9PT - Call 01249 814528

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts
  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
75 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Reliable and prompt service from 1st Choice Stairlifts
Customer Service
Quality
Value
We recently needed a battery replacement for my mum’s four year old stairlift (Handicare 1100), and 1st Choice Stairlifts were brilliant. Unlike several other companies who refused to take on the job because they hadn’t installed the stairlift or who quoted an extended lead time of a week or more to organise a visit, 1st Choice were happy to help — and at short notice too. Following a late morning phone call to 1st Choice to explain the situation the office clearly explained the costs involved and organised a next day visit. The engineer arrived promptly at the expected time, were courteous throughout, and provided an invoice for the work at the expected price (comparable to competitors). Special thanks to Jamie, whose professional yet friendly approach really stood out and made the whole experience stress-free and who went the extra mile with providing some advice for practical maintenance of the stairlift. Highly recommended for anyone in 1st Choice's catchment area needing stairlift support — reliable, responsive, and genuinely caring for their customers with special recognition for providing post warranty support on a range of stairlifts (including competitors). Would definitely use again for any further repairs or servicing.
Customer in Oxfordshire Posted on 04/11/2025 , work completed 04/11/2025
The trader replied (on 08/11/2025)
Thank you so much for your valuable feedback. We are delighted to hear that your stairlift is up and working again quickly. We've passed your comments on to Jamie and he was pleased to hear your kind comments. We do also fix stairlifts that weren't originally installed by us, so we're pleased to be able to help you and get to you rapidly when you needed help. Thank you for choosing us, we value your business. Best regards from all at 1st Choice Stairlifts