Heat Electric Northwest Limited

This was the 3rd major job I have used this company for and they are excellent. Their pre and post sales customer services is 5* and the products are of the highest quality. All the staff who have come to install have always been really friendly and helpful as well as extremely professional.

Replaced aging gas boiler and central heating radiators with Sunamp hot water heater and Elkatherm radiators. This required gas/elec/plumbing plus bricklaying to fill in hole from old boiler vent. Friendly and very competent service. Removing old and fitting new went entirely to schedule, even with a couple of extra jobs thrown in. Now 6 months later, and equipment has (so far!) worked fine.

We had a gas boiler and electric radiators fitted. The work was completed very efficiently. We were very happy with the initial consultation and price. All the staff were friendly, polite and efficient.

The office staff were very helpful, I initially contacted them for advice and information about replacing the water heater. After receiving an information pack there was a follow up visit by a friendly installer who answered all the questions I had. I selected a suitable replacement which was delivered, installed and operational on the same day by an efficient and professional team of two. On completion all items replaced and any rubbish generated was removed. From onset to completion I would fully reccommend northwest heating solutions to any one seeking to have similar work done.

I called North West Heating solutions about replacing my expensive and polluting Liquid Petroleum Gas system. Everything was clearly explained to me and I was impressed by both the apparent quality of the product and the explanation given by David, the company's CEO. A team of plumbers arrived to remove the old water circulation system closely followed by a team of electricians to install the new one. The plumbers removed the LPG system and then the electricians replaced the old radiators with new ones. Everything was kept very clean and the installation proceeded without a hitch. However, one of the towel rails that I had fitted was faulty and so a week later two of the original electricians' team returned to replace that and check that all was well with the rest of the system. I rate both their original work and their aftersales service as top drawer.

I requested information on a new boiler asking for the various options and costings. All the information was posted promptly and when I requested a visited from the company for further information a member of staff called and gave me all the information on the options available, there was no hard sell or pressure and I eventually ordered a new boiler. It arrived and was fitted to my complete satisfaction. The work was done efficiently and with no mess. My old boiler was removed. All this was done in the one day. I found the office staff very helpful whenever I contacted them for advice or information.

We recently had new heaters installed by Northwest Heating solutions. The service has been exemplary from the start. Robert and Liam were excellent engineers. They were friendly and polite. The heaters are working well and are aesthetically more pleasing than the old storage heaters. We highly recommend this company.

Can't fault this company. Received a competitive quote to replace storage heaters and also install a new hot water system. Regular updates throughout the process. Every member of their team was polite and knowledgeable. A great job done. A couple of months on and we're delighted with the new radiators and hot water system.

From the initial contact, through to the prompt and efficient installation of our new Sumamp hot water system, I can only praise Ian and the team for their knowledge, skill, professionalism and friendliness. Excellent on every level. I recommend this business unreservedly.

From the moment I requested an NWHS brochure to now having a warm apartment, the whole experience has been old school premium customer service. David came to do the free service, and as we have a very large area to heat, it was not straight forward but he spent as long as we needed explaining every detail. As we had no heating he even rushed through our order. NWHS engineers were extremely professional & knowledgeable & nothing was too much trouble for them. I thoroughly recommend anyone looking for a top of the range heating solution to choose NWHS & I will be using them for two more of my properties.