Heat Electric Northwest Limited

Wish all companies treated their clients this way. Garry took the time to explain everything without us feeling pressurised. Steve and Liam fitted the whole system in an afternoon, kept us informed re. ETA, explained how to use app and left the place clean and tidy. Emily and Gayle are always on the end of the phone and always very helpful. Minor snag was quickly rectified. All this, in the middle of a pandemic. Have great confidence in this company going forward and would highly recommend.

Having an outdated one pipe central heating system which has for years failed to adequately heat the rooms at the end of the circuit, we decided this year to replace four of the existing radiators with electric radiators. Now we have not only the option of warmth but the ability to easily control the location of that warmth. From removal of the existing radiators to the installation of the electric radiators, the work was carried out efficiently and with minimal disruption and everyone involved was pleasant and always ready to explain what needed to be done. And thanks also to Emily in the office for all her help. As to the radiators themselves, we are pleased with both appearance and function and I am hoping we can replace more radiators before too long.

The initial survey for the complete removal of our oil-fired central heating system and installation of an electric heating system and Sunamp Water Heater along with appropriate recommendations for our home and the quote for the complete work was carried out quickly and efficiently. The next visit was for an electrical survey, which took about two hours where the work to be done was explained to us very clearly. The old heating system was later completely removed and the Sunamp Water Heater installed which was all completed in one day. The new system was installed at a later date and was completed and working in two days. The operation of the system was explained before they left. At every stage of the work, we were kept well informed of progress any problems encountered were quickly resolved and dealt with. Every company employee involved was helpful, cheerful, and considerate at each stage of the work and they went out of their way to make sure that we were happy with everything. We feel confident that we can contact them at any time if we have any queries or problems. Our home was left clean and tidy as the work was in progress and we are very pleased with the way the whole work was completed.

I chose this company from the internet, influenced largely by their Which recommended status and the fact that they were reasonably local. I wanted new electric radiators in five rooms and a heated towel rail. The company procedure was first class throughout. The information given at the preliminary visit was clear and informative allowing me to decide exactly what I needed. Communication was good and I was kept up to date with how the order was proceeding as well as checking that I was satisfied after completion. The work was carried out most efficiently. Old heaters were removed and there was absolutely no mess as they cleared up. The work wasn't easy as the property is on the third floor and there isn't a lift but despite the huge amount of stair work everything was done in a cheerful and pleasant manner. As an elderly person I particularly appreciated the time and care the workmen took to ensure I was familiar with the programming of the radiators, rather than just leaving me with the information. I am delighted with my new radiators.

This was the 3rd major job I have used this company for and they are excellent. Their pre and post sales customer services is 5* and the products are of the highest quality. All the staff who have come to install have always been really friendly and helpful as well as extremely professional.

Replaced aging gas boiler and central heating radiators with Sunamp hot water heater and Elkatherm radiators. This required gas/elec/plumbing plus bricklaying to fill in hole from old boiler vent. Friendly and very competent service. Removing old and fitting new went entirely to schedule, even with a couple of extra jobs thrown in. Now 6 months later, and equipment has (so far!) worked fine.

We had a gas boiler and electric radiators fitted. The work was completed very efficiently. We were very happy with the initial consultation and price. All the staff were friendly, polite and efficient.

The office staff were very helpful, I initially contacted them for advice and information about replacing the water heater. After receiving an information pack there was a follow up visit by a friendly installer who answered all the questions I had. I selected a suitable replacement which was delivered, installed and operational on the same day by an efficient and professional team of two. On completion all items replaced and any rubbish generated was removed. From onset to completion I would fully reccommend northwest heating solutions to any one seeking to have similar work done.

I called North West Heating solutions about replacing my expensive and polluting Liquid Petroleum Gas system. Everything was clearly explained to me and I was impressed by both the apparent quality of the product and the explanation given by David, the company's CEO. A team of plumbers arrived to remove the old water circulation system closely followed by a team of electricians to install the new one. The plumbers removed the LPG system and then the electricians replaced the old radiators with new ones. Everything was kept very clean and the installation proceeded without a hitch. However, one of the towel rails that I had fitted was faulty and so a week later two of the original electricians' team returned to replace that and check that all was well with the rest of the system. I rate both their original work and their aftersales service as top drawer.

I requested information on a new boiler asking for the various options and costings. All the information was posted promptly and when I requested a visited from the company for further information a member of staff called and gave me all the information on the options available, there was no hard sell or pressure and I eventually ordered a new boiler. It arrived and was fitted to my complete satisfaction. The work was done efficiently and with no mess. My old boiler was removed. All this was done in the one day. I found the office staff very helpful whenever I contacted them for advice or information.