A Taylor Roofing Ltd

Taylor Roofing carried out a full roof replacement at my property, and the quality of the main roof work itself appears good. The team on site were generally polite and professional, and the finished roof looks tidy. The cost was aligned with the quote. Where my experience was more difficult was in the handling of a disagreement about the scope of chimney works. An issue arose around whether certain chimney remedial works were included in the quotation. Resolving this took a significant amount of time, required extensive written correspondence, and ultimately involved referral to the NFRC complaints process before the matter was brought to a conclusion. While the substantive issue was eventually resolved, I found the complaint-handling process more stressful and protracted than I would have expected. Communication at times felt reactive rather than structured, and I would have appreciated clearer alignment between what was discussed on site, what was written in the quotation, and how concerns were handled once raised. I would also note that I had to follow up to obtain the installer’s workmanship guarantee documentation, which I would normally expect to be issued automatically alongside completion paperwork. Overall, I am satisfied with the physical outcome of the roofing work, but prospective customers may wish to ensure that all elements of scope are documented very clearly in writing upfront and be aware that resolving any disputes may require persistence.

We had arranged to have some broken slates on our roof replaced on the 24th October. We accepted a quote of £699.60 The roofer arrived at 8.23 and said that he would put a ladder up and measure the slates and then "nip off to get some". When he did not return by 12 noon I phoned the office. Enquiries were made and after 45 minutes I was told that they had been unable to source the slates from the usual supplier. I was told that the roofer would be back by 2pm. I pointed out that we had been waiting for over 4 hours and had no idea what was happening. We had been unable to leave the house. I was told that there was nothing in the terms and conditions that stated we had to remain in the house. I explained that the back gate was always locked for security reasons and that we had to be in to open it. I was told that I should have made that clear earlier. I said that I would feel better if I had an apology, none was forthcoming. The roofer returned at 1.40pm. He said he had been driving all over Yorkshire looking for slates. The work on the front of the roof was completed and he told me that the gutter had also been cleaned out, which I thanked him for. They then proceeded to the rear of the house. I looked out of the window at 5 past 3 and noted that they had gone without telling us. They had fixed the remaining slates. Contacting Taylor Roofing was easy. They came out promptly and the work was done on the day specified. It was spoilt by poor communication and lack of empathy.

3 seperate attempts to seal a leak in a gutter joint. It took almost 6 months in total. Finally the main boss came out in. It was left completed with what looks like black gauze holding it together. 6 months later, it's leaking again. I would not recommend using this company. Very poor workmanship and overall poor quality. I have shown three roofers, who have all laughed!