Endorsed by Which?

Ability Plus

5.0

13 Reviews

Opening Hours
Today - 09:00–05:30
  • Monday 09:00–05:30
  • Tuesday 09:00–05:30
  • Wednesday 09:00–05:30
  • Thursday 09:00–05:30
  • Friday 09:00–05:30
  • Saturday 09:00–05:30
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

The AbilityPlus Team is driven by the desire to look after those who have limited mobility, and provide them with better access to expert advice, a wider range of quality mobility products at affordable prices, and stress-free aftersales service, including pre-planned maintenance and reactive emergency repair work.

In essence, we are here to provide the widest range of quality products, service and advice possible to our customers. We offer a range of different products such as Scooters, Power Chairs, Rise and Recliner Chairs, Stairlifts, Wheelchairs, Walking Aids and much more! That’s why our logo says Ability Plus – Everything for more ability in life!

What we do

  • Disability and mobility

    • Access ramps - indoor and outdoor
    • Bathing aids
    • Disabled Lifts
    • Home adaptations
    • Mobility vehicle repairs
    • Mobility vehicle servicing
    • Powerchairs
    • Rise and recline chairs
    • Stairlift Engineers
    • Stairlifts
    • Wheelchairs
  • More Services

    • rise and recline bed

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
13 reviews
Customer Service
5.0
Quality
4.9
Value
5.0
Sort by
Fantastic service
Customer Service
Quality
Value
Highly recommend Ability Plus, made an initial enquiry online. Received a call from Ben who was more than willing to accommodate meeting me at my mum’s house early evening in respect of a curved stair lift. I felt sure I would use this company given the price and the 3 years warranty. Asked Ben if he could carry out the survey to save another trip should I decide to go ahead, which he kindly agreed to do. Placed the order the next day. The hospital was keen to discharge mum early (before the stair lift was due in). I called Ben and he came up with a solution. So accommodating and genuinely helpful and caring, came when he said he would, and kept me informed throughout. Can’t praise Ben and this company enough. Certainly went the extra mile, service like this is rare these days. If you live in Kent, and you need a stair lift I would highly recommend you give this company a call.
Customer in Kent Posted on 17/01/2023 , work completed 04/01/2023
Excellent after sales service and support
Customer Service
Quality
Value
Excellent after sales service and support. Ben’s company sold me a pre-used stairlift but after a year of service a couple of faults developed. Recognising that the stairlift was very important for my wife they quickly installed a new one that is now working fine. Very impressive customer relations. I would certainly use them again.
Customer in Kent Posted on 10/10/2022 , work completed 03/10/2022
Superb Service
Customer Service
Quality
Value
I required a stairlift to be fitted for my Dad. From beginning to end this company's service was outstanding. Calls returned as promised, appointments were kept at times specified. Jamie the company representative was courteous and knowledgeable. The stairlift provided was good quality and easy to operate and fitted with minimal fuss. I cannot begin to express how grateful I am for the peace of mind this has given me and the pleasure in seeing my Dad regain his independence.
Jackie in Kent Posted on 29/07/2022 , work completed 29/07/2022
Stairlift
Customer Service
Quality
Value
Excellent service and quality fitting of a straight stairlift. Ben was thoroughly professional fitting a quality stairlift for a very fair price including a full three years warranty. Great customer service with full demonstration and explanation of the product.
Customer in Kent Posted on 21/02/2022 , work completed 21/02/2022
Fitting of stair lift
Customer Service
Quality
Value
Survey Monday. Fitted and working 3 days later. Turned up on time finished in the time they said they would take, left the stairs clean and tidy Gave clear instructions on how to use, most polite Excellent service
Customer in Medway Posted on 19/08/2021 , work completed 19/08/2021
Stairlift
Customer Service
Quality
Value
Very professional. Great service. Very happy with stairlift that was installed. Delivered and installed on day agreed.
Customer in Kent Posted on 21/02/2021 , work completed 10/02/2021
The trader replied (on 09/03/2021)
Thank you for taking the time to leave us a great review.
Absolutely Marvellous
Customer Service
Quality
Value
Any problems with the stairlift Ability Plus visit within the hour. Ability Plus are very understanding to our needs and always provide an excellent service. Very helpful and cheerful workers
Which? Trusted Traders Consumer Posted on 18/02/2021 , work completed 12/02/2021
The trader replied (on 09/03/2021)
Thank you for your review, we understand with vital equipment a fast response time is needed.
Stairlift replacement
Customer Service
Quality
Value
An efficient job . They arrived on time. It was a wet day, and the gentlemen either removed or covered their shoes. Both were friendly and polite and explained clearly the different features of the new equipment . They left the site clean and tidy .
Customer in Medway Posted on 15/02/2021 , work completed 15/02/2021
The trader replied (on 09/03/2021)
Thank you for your review- we will always treat customer's homes like we would treat ours.
Super service
Customer Service
Quality
Value
Needed a stairlift for my mother in law to deal with her difficulty in using the stairs Super service with prompt and efficient fitting service Opted for rental option as that suited our requirements. Wouldn’t hesitate to recommend. 5*****
Customer in Kent Posted on 08/02/2021 , work completed 05/02/2021
The trader replied (on 10/02/2021)
Thank you for the review. We hope the rental of the stairlift makes things easier for your mother in law.
Excellent Customer Service
Customer Service
Quality
Value
As the owner of a local homecare company, we see and hear first hand what our Clients really think about local mobility companies. From what I had seen and heard in the field, I quickly learnt about Ability Plus' excellent reputation. I soon made contact and to this day use them to service our training equipment and provide adhoc ancillary products whenever we need them. Most notably, when my own Mum needed a stair lift, Ability Plus was the only call I made. Their prices are fair but it is their customer service which really stood out for us. As a result, Ability Plus is now the only company we choose to refer our own Clients to for their mobility needs.
Grantley in Kent Posted on 05/02/2021 , work completed 27/11/2020
The trader replied (on 10/02/2021)
Thank you for your kind words Grantley. Please do not hesitate to contact us in the future if there is anything we can be of assistance with.