Ace Electrical (Wolverhampton) Ltd T/A Ace Solar Energy

I have waited a year post installation to write a review to see how this complex installation actually worked in practice. Extremely professional from first contact. Speedy detailed response that was clear about what would be done and costs. Communication first class, well planned and kept to dates and costs. Installation team who enjoyed their job, went out of their way to ensure I was happy with process, explaining what they were doing. I could not fault this company or the installation team. Over a year in and across the seasons, I have made significant savings and looking to a shorter return on investment that Solar predicted. Great company to work with and I have recommended them to many friends.

We are very satisfied with Ace Solar. The first visit to discuss our requirements was good and Martin knows his stuff! Unlike some of the other companies we contacted, who sent a salesman, he understands PV systems in detail and made informed recommendations for our particular system. The quotation was provided promptly and there was no pressure to proceed. The work was undertaken at a date that suited us and to the agreed cost. Ace Solar uses its own staff for installation, all of whom were efficient, friendly and helpful. Only the scaffolding was sub-contracted and they were very good too. The office staff were helpful in providing and explaining all the paperwork. After installation, a minor teething problem was sorted quickly and without any quibbles. We have not had the system long, but are very happy with it.

The team from Ace Solar arrived on time and stayed until the job was done. All work was completed to a high standard and the team were very polite and efficient. Once installed they explained the system to us and made sure we were happy with everything before they left. The team behind the installers are equally helpful and efficient. All our questions were answered quickly and politely. I have no hesitation in recommending them to anyone

My husband and I asked Ace Electrical Wolverhampton Ltd to fit 20 solar panels to the roof of our home in Sutton Coldfield. We visited the office, in Wolverhampton on Fri 22nd Sept. We agreed the package on Monday 25th. The following Mon 2nd Oct, the scaffolding was erected, the solar panels were fitted on Tues 3rd Oct and the scaffolding removed on Thurs 5th Oct. The speed and efficiency was to be applauded. There were a team of 3 men putting up the panels and 2 electricians. They arrived early, worked continuously and completed the whole job in the day. They were friendly, courteous, clean and tidy workers and they all did an excellent job. This was all made possible by the 2 excellent ladies in the office who were so very helpful in arranging it all so efficiently knowing we were trying to cope with some difficult family situations that had arisen suddenly. Ace Electrical is a company that is to be trusted and applauded for an excellent job that was well done! Thank you to the whole team, we enjoyed hosting you all. Doreen and James Mellor

The whole process was so quick, the company made the appointments round me, they were helpful with all the planning and logistics. The team of men were brilliant, professional and courteous at all times. I wasn't sure of how it would be organised, or how much hassle it would be. To be honest I was quite apprehensive about it. However, I didn't need to worry at all, they worked so hard and efficiently, it was finished without any disruption at all. The main office help you with everything, how to get started etc. The team of men were very knowledgeable also and explained everything to me thoroughly, setting the app up on my phone with me, they made it so easy. What a fantastic team, I would recommend them to everyone.

ACE Solar Energy were able to arrange for the removal of solar panels, erection of scaffold around chimney stack, removal of scaffold around chimney stack and reinstatement of solar panels. This enabled me to get a roofer in to undertake repairs to the chimney stack and roof. Everyone involved in this work were courtesy, professional, helpful and a pleasure to deal with. The schedule for the works that had been agreed on, was achieved and what started out as being a nightmare job for me to organize went very smoothly thanks to ACE Solar Energy.

From first to last I was very satisfied with this trader. The initial advice given was good and the quotation was provided very promptly, and followed up with a site survey, but there was no pressure to proceed. The work was undertaken very quickly and in accordance with the agreed timetable, and efforts were made to minimise any disruption. Apart from the scaffolding, the trader uses its own staff, all of whom were efficient, friendly and helpful. The office staff were knowledgeable, and available when needed, and following completion of the work were helpful in providing and explaining all the paperwork. Although we have only had the installation for a short time we are delighted with it.

We wanted to reduce carbon footprint and got recommended to Ace solar. Very sensible quote and we sat few weeks but got no calls or pushed for project to complete the work. The whole team finished the work in given time. Very reasonable price,good quality 20 panels,inverter of 5kwh and battery of 9.5kwh all for under13k. The system was completed 2 weeks ago and is functioning well and already saving import from grid.

Martin was supportive and helpful regarding the solar installation and options. Tracey, Tracey and Lucy in the office were helpful regarding the processes and the documentation required. Matt, Will, Dave and Nathan were a friendly and helpful installation team. They were tidy and consulted regarding the works. I had one query post install and the guys popped back and checked it for me, excellent service. Post the install the documentation has been arriving and the system appears to be working as described. The Scaffolding firm that they use (Elite Scaffold Access) deserve a special mention for a good set of scaffolding, put up in a narrow place, against an Externally insulated wall, with care.

I was kept up to date every step of the way by the very good Tracey. The lads that did the work were always cheerful and very well manned, despite a few problems along the way, which was nothing to do with them but they still helped me saught it out. their work was outstanding and they were a credit to their company.