ACL Domestic Appliance Repairs Limited -Samsung Service Centre

Appointment arranged quickly and actually then rearranged to be sooner due to a cancellation. Repairs completed to both dishwasher and washing Ng machine with minimal fuss. Assisted me with repositioning the machine after the repairs and couldn't have been more friendly or easier to deal with. Both the repair engineer and the appointment booking agent on the phone were great. No issues here.

My electrics were out on the machine. ACL ensured they knew what the fault was rather then relying on the referring agency (big tick). Not only that but it was a big repair in a tiny space & Tyler worked fast & efficiently - pleasure to have met him.

My Samsung washing machine went wrong on the 13th February 2024. I had to phone ACL on the 19th February to ask when an Engineer might appear ! I was told that because I live on the Isle if wight I would have to wait until the 6th March for a visit, they only visit every 2 weeks ! I wasn't happy about this but obviously agreed as my washing machine is still under guarantee. They arrive on the 6th march do a few checks and tell me they are going to put in a complete new control panel, the control panel was faulty! I am then told it would be another 2 weeks before they could come again! As you can imagine I was not very impressed, I asked the engineer if there was no way they could come any sooner, I had already been without my washing machine for 23 days ! Was told he would see what he could do. Obviously nothing because when I phoned them to find out when they would come again (I had to phone as they did not contact me) I was told the first available date was the 19th March! So from when I contacted Samsung to get the repair done that would be 35 days without a washing machine! On the 18th of March I phone ACL to ask them to make sure that the replacement part was working and was told they would check it! When the engineer arrived he actually said to me how they can not check parts without the machine. Thankfully the part did work otherwise it would have been another 2 weeks. I will never use this firm again!

I had a warranty repair carried out by ACL on my Samsung washing machine which failed immediately after the engineer left. I phoned ACL and was told that, because the engineer had signed off the job as finished, there was no way they could resurrect the job and I would have to go back to Samsung and start my repair claim all over again. Anyone who has dealt with Samsung’s helpline will understand why I don’t want to repeat their tedious and frustrating process. This is clearly a ridiculous ACL policy as it doesn’t allow any time to thoroughly test the repair. In my case, the faulty drum has been successfully replaced and the wash cycle now works but a new fault has developed whereby my fuse box is tripped as soon as I try to use the tumble dry cycle. I am not impressed and extremely annoyed and disillusioned.

Contacted Samsung to replace a broken lower right hand hinge assembly for a fridge freezer on the 16th May 2023. I then received a text from ACL Ltd within 30 mins stating they had tried to contact me - please call 0337720300, this should have raised an alarm because there had been no attempt. I explained to Harriet of ACL Ltd that as a retired Appliance Electrician I knew exactly which self-closing hinge assembly was required to effect the repair, but she insisted their business model only worked on the attendance of their appliance operative coming to site to identify the repair for £132.00 up front. I questioned if they could obtain the hinge assembly as 4HouseSpares and E-spares could not when I had contacted them. Response- YES - So I paid the £132. Operative called- found lower right hinge assembly broken- ordered and paid £13.54. Called back with top hinge bracket! Ordered lower assembly again paid an additional £24.19 Called back with lower hinge bracket - does not work as only half the hinge assembly . Harriet then told me - can't get hinge assembly but can order whole door for £220.51 making a total outlay of £390.24 to replace a single broken hinge assembly that's an inordinate amount of money. So, I decline the latest quotation of £220.51 As no repair effected requested £169.73 returned. No return of money not even a 'SORRY' E-mailed Samsung and they responded saying they were sorry and raising the complaint internally. Beware of ACL Ltd . . . . . .

Samsung sent an engineer from this company to repair my washing machine under warranty. The engineer completely relied on an app for diagnostics and did not check the machine was washing properly under load. He did not listen to the issues I was having and left saying no fault found. I replaced the machine with a Bosch costing me £464 and only had the Samsung for 6 months. The Bosch has no faults at all washing the same clothes, towels and bedding loaded by myself. I am a highly qualified mechanical engineer and the service I received was of a very poor standard with not adequate mechanical inspection and pre meditated assumption of fault due to loading which was clearly not the case. I even showed the engineer a sensible half loaded cycle with only towels in the machine and the excessive off centre oscillation which he relied was obvious the way I was loading. That statement making no sense at as I had followed all the manufacturers instructions and have had washing machines for 15 years in my homes without any issues before.

Brilliant service I was offered sooner appointments. All staff were polite and helpful. Repairman was brilliant left house clean and tidy. Was a quick easy process and a follow up call to make sure I was happy was an added bonus

Great service. New Beko freezer with ice forming around the top of the door seal. Called to arrange a convenient appointment day. Engineer called on the day to give a 3hr time slot. Arrived on time was polite friendly & after an inspection knew exactly what the problem was & explained it to me. Fixed on the spot. Really good to know there is still excellent customer service out there. Well done! Highly recommended. Very happy customer.

I was contacted when promised and my repair date confirmed. The engineer also contacted me as promised on the day to let me know when he was on the way so that I could be at home ready for him. He arrived on time, was very polite, friendly and respectful. He knew exactly what the problem was with my fridge and sorted it all out in about twenty minutes. Perfect service all round! :-) Thank you very much. Based on this experience I would not hesitate in recommending ACL at all. Keep up the good work guys!

ACL repaired my machine the response was second to none. Phone call. Booking appointment. Correspondence and delivery of service all went very well. The engineer was polite and efficient. The machine is fixed and running like new. I would certainly use this company again and would highly recommend.