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Endorsed by Which? Trusted Traders

ACL Domestic Appliance Repairs Limited -Samsung Service Centre

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4.2

15 Reviews

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Having problems with your Samsung Home Appliance?

If your Samsung refrigerator, washing machine, oven or another home appliance isn’t working properly, it may be in need of repair.

You can have your product repaired in your home, by authorised Samsung experts, without it affecting your original factory warranty. If your warranty has expired, don’t worry, we warranty all repairs for 3 months, for complete peace of mind.

https://www.samsung.com/uk/support/email-technical-question/

https://www.samsung.com/uk/explore/samsung-within/our-brand-story/

https://www.which.co.uk/news/2020/03/what-to-do-if-your-washing-machine-breaks-down-during-coronavirus-isolation/

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.2
15 reviews
Customer Service
4.1
Quality
4.2
Value
4.2
Sort by
Excellent service
Customer Service
Quality
Value
Great service. New Beko freezer with ice forming around the top of the door seal. Called to arrange a convenient appointment day. Engineer called on the day to give a 3hr time slot. Arrived on time was polite friendly & after an inspection knew exactly what the problem was & explained it to me. Fixed on the spot. Really good to know there is still excellent customer service out there. Well done! Highly recommended. Very happy customer.
Customer in Dorset Posted on 18/06/2022 , work completed 16/06/2022
Perfect !
Customer Service
Quality
Value
I was contacted when promised and my repair date confirmed. The engineer also contacted me as promised on the day to let me know when he was on the way so that I could be at home ready for him. He arrived on time, was very polite, friendly and respectful. He knew exactly what the problem was with my fridge and sorted it all out in about twenty minutes. Perfect service all round! :-) Thank you very much. Based on this experience I would not hesitate in recommending ACL at all. Keep up the good work guys!
Barry in Hampshire Posted on 09/06/2022 , work completed 08/06/2022
Samsung washing machine repair
Customer Service
Quality
Value
ACL repaired my machine the response was second to none. Phone call. Booking appointment. Correspondence and delivery of service all went very well. The engineer was polite and efficient. The machine is fixed and running like new. I would certainly use this company again and would highly recommend.
Kevan in Portsmouth Posted on 19/05/2022 , work completed 17/05/2022
Great service
Customer Service
Quality
Value
Engineer came within days of repair being needed . Very polite and diagnosed the problem . Needed new part . The repair was completed the following week . Really pleased with the service . The engineer was polite and friendly too .
Customer in North Somerset Posted on 09/05/2022 , work completed 05/05/2022
Fridge Freezer Repair
Customer Service
Quality
Value
Once ACL had confirmation from Samsung to go ahead with the repair the service was very quick at all stages from booking the appointment to the engineer. The engineer needed to call 3 times and was polite, clean and quick. Would highly recommend.
Customer in Portsmouth Posted on 03/05/2022 , work completed 01/05/2022
Great technician, but awful system - machine still faulty after two visits
Customer Service
Quality
Value
Top of the range Samsung washing machine developed fault after one year. Samsung made it as difficult as possible to get the repair visit arranged, but technician was great. Fixed one problem, but another developed next day. Second visit was to replace the door seal that Samsung deemed necessary even though it didn't need replacing. Second problem was also fixed, but the original problem returned after a few days. After failing to call me by calling from a withheld number, ACL closed the repair ticket without verifying that the problem had been fixed and told me I'd have to go back to Samsung again to get it reopened. I did contact Samsung and was advised that ACL would be getting in touch to arrange another visit, but that was a week ago and I've heard nothing. This is a farcical system that appears to be optimised to maximise user frustration and reinforce Samsung's reputation for poor customer service. I won't make the mistake of buying Samsung again.
Jonathan in Dorset Posted on 24/03/2022 , work completed 14/03/2022
Washing machine repair
Customer Service
Quality
Value
A thoroughly professional service was provided throughout the whole process. The engineer was exceptional with his communication and repair skills. I am extremely happy with the whole experience, well done and thank you.
Customer in Dorset Posted on 25/11/2021 , work completed 24/11/2021
Happy with the friendly efficient service
Customer Service
Quality
Value
really happy with the service I received from ACL, from start to finish, appliance repaired on first visit
Customer in Bath and North East Somerset Posted on 11/11/2021 , work completed 10/11/2021
Very poor service - no communication at all
Customer Service
Quality
Value
Initially I was pleased with the service - I booked a repair through Samsung and a few days later an ACL engineer came to my house to fix a faulty (brand new) microwave. However, the engineer quickly realised that he needed additional parts to fix the microwave and so left, advising that ACL would contact me shortly for a return visit. Despite repeated attempts to call them and chasing via Samsung twice, I am still waiting for an update 4 weeks later. Contacting ACL seems to be impossible - even during the day I get their automated 'our office is closed at the moment, please call back between 9am and 5pm). I do note that Samsung are not much better - they simply generate another work order for ACL and tell me I will hear from ACL within 48 hours, which does not happen. Samsung need to be aware that they are making promises that their service suppliers cannot / do not meet.
Customer in Dorset Posted on 08/07/2021 , work completed 11/06/2021
Disgusting customer service
Absolutely disgusting customer service, a staff member called Georgina totally messed up a job through Samsung that had been booked but she forgot to attach the job number, was unapologetic tried to make excuses and then told me I had to go back to Samsung and get it rebooked, I made a complaint to the manager Hazel who sent back the most unprofessional email back that I wouldn't expect from a Manager in response to a complaint basically calling me a liar even though I have proof of all emails, would never recommend this company and will be sharing my experience on every review platform possible!
Customer in Dorset Posted on 30/04/2021 (Reviewer did not use service)