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Endorsed by Which? Trusted Traders

ACL Domestic Appliance Repairs Limited -Samsung Service Centre

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3.8

7 Reviews

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Having problems with your Samsung Home Appliance?

If your Samsung refrigerator, washing machine, oven or another home appliance isn’t working properly, it may be in need of repair.

You can have your product repaired in your home, by authorised Samsung experts, without it affecting your original factory warranty. If your warranty has expired, don’t worry, we warranty all repairs for 3 months, for complete peace of mind.

https://www.samsung.com/uk/support/email-technical-question/

https://www.samsung.com/uk/explore/samsung-within/our-brand-story/

https://www.which.co.uk/news/2020/03/what-to-do-if-your-washing-machine-breaks-down-during-coronavirus-isolation/

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

3.8
7 reviews
Customer Service
3.6
Quality
3.9
Value
3.9
Sort by
Very poor service - no communication at all
Customer Service
Quality
Value
Initially I was pleased with the service - I booked a repair through Samsung and a few days later an ACL engineer came to my house to fix a faulty (brand new) microwave. However, the engineer quickly realised that he needed additional parts to fix the microwave and so left, advising that ACL would contact me shortly for a return visit. Despite repeated attempts to call them and chasing via Samsung twice, I am still waiting for an update 4 weeks later. Contacting ACL seems to be impossible - even during the day I get their automated 'our office is closed at the moment, please call back between 9am and 5pm). I do note that Samsung are not much better - they simply generate another work order for ACL and tell me I will hear from ACL within 48 hours, which does not happen. Samsung need to be aware that they are making promises that their service suppliers cannot / do not meet.
Customer in Dorset Posted on 08/07/2021 , work completed 11/06/2021
Disgusting customer service
Absolutely disgusting customer service, a staff member called Georgina totally messed up a job through Samsung that had been booked but she forgot to attach the job number, was unapologetic tried to make excuses and then told me I had to go back to Samsung and get it rebooked, I made a complaint to the manager Hazel who sent back the most unprofessional email back that I wouldn't expect from a Manager in response to a complaint basically calling me a liar even though I have proof of all emails, would never recommend this company and will be sharing my experience on every review platform possible!
Customer in Dorset Posted on 30/04/2021 (Reviewer did not use service)
Great customer service
Customer Service
Quality
Value
The engineer arrived in the given time slot. He was extremely personable, helpful and professional. We would definitely recommend ACL on the basis of this visit.
Customer in South Gloucestershire Posted on 16/02/2021 , work completed 16/02/2021
Total rip off!
Customer Service
Quality
Value
Contacted ACL Domestic repairs in August of 2020 to carry out repairs to a Smeg dishwasher and then was told that we needed 2 rubber washers to repair the dishwasher but we had to wait for them to be delivered at a cost of over £70! we had to wait a couple of weeks then the fitter returned and replaced the washers and we had to pay another £81 for call out and now just 4 months down the line the same fault has returned but this tie we were told sorry the work is only guaranteed for 3 months so we have to pay another £81 call out fee! I'm not impressed total rip off company defiantly wouldn't recommend them to stay well clear.
Customer in Somerset Posted on 11/01/2021 , work completed 12/08/2020
Endorsement Reference Washing Machine
Customer Service
Quality
Value
Took a week for engineer to come round but very happy with the fitters work. Think the delay was down to Samsung but Luke was great. Very customer orientated fitter, very helpful!
Jones, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference Washing Machine Warranty Repair
Customer Service
Quality
Value
Good communication throughout, repair was done quickly and well!
McCrory, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference Refridgerator
Customer Service
Quality
Value
Quick & Efficient Contacted me the same day the fault was reported, and all fixed within a week.
Penney, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference Cooker
Customer Service
Quality
Value
They offered weekends, very helpful!
Dart, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020