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Endorsed by Which? Trusted Traders

Affix Windows & Doors Ltd

Profile thumb byrne quinn 6
4.8

102 Reviews

Opening Hours
Today - 09:00–12:00
  • Monday 09:30–16:00
  • Tuesday 09:30–16:00
  • Wednesday 09:30–16:00
  • Thursday 09:30–16:00
  • Friday 09:30–16:00
  • Saturday 09:00–12:00
  • Sunday - Closed

Organisations and Awards

May 2020

About

At Affix Windows, our priority is you. More than 80% of our work comes by way of recommendation so you know that by choosing Affix, you are in safe hands. We provide double glazing installation of windows, doors and conservatories, energy efficient with 10 year guarantees. We are also one of the leading installers of plantation shutters in London, working to your exact specifications. Our vast experience in the industry combined with market-leading products and unrivalled customer service enables Affix to deliver the ideal solution every time.

Our market-leading service and attention to detail means that we are focussed on every aspect of your project, whether we are listening to your ideas, manufacturing products according to your requirements, or offering solutions to any problems along the way. We aim to help you successfully achieve a result that you can be proud of for many years to come!

We are fully equipped to take card payments for your convenience.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
  • Doors

    • Bi-fold doors
    • Patio doors
    • Timber doors
    • Fire doors
  • Conservatories

  • More Services

    • fascia soffit guttering
    • alluminum conservatories
    • stable doo

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
102 reviews
Customer Service
4.8
Quality
4.9
Value
4.7
Sort by
Great Job
Customer Service
Quality
Value
Excellent quality, Nice to deal with and very professional. Really happy with our new front door - Thank you
Lee in Swanley Posted on 22/07/2021 , work completed 13/07/2021
Efficent and professional company
Customer Service
Quality
Value
Dreaded the thought of buying a new front door from a glazing company. Solidor pushed our request through to Affix and they were brilliant. From the design process of the door (they didn't mind all the little changes we kept making) to installation they were absolutely brilliant. Fitters were very competent and efficient, and after sales services was faultless. Completely restored by faith in dealing with double glazing companies. Would highly recommend and I now wouldn't go anywhere else.
Elaine in Greater London Posted on 14/06/2021 , work completed 11/06/2021
Fast reliable service
Customer Service
Quality
Value
New windows and door fitted on my house. Really looks nice. Was done fast and efficient. Would recommend them to other people. Also great prices compared with some others I was quoted.
Sam in Greater London Posted on 29/04/2021 , work completed 16/11/2020
Front door installation
Customer Service
Quality
Value
We had a very bad experience with Affix Windows and Doors Company. We have been given inadequate installation of our door and still having problems with it. The company since December has not even bothered to put things right despite several emails and phone calls. At the end, the refused to answer our calls. Every single person we spoken in this company are very rude, not customer service oriented and only care about the money. Once they took your money, you will not see them again. Luckily enough we paid by credit card and today we received full refund from the bank. I would not even give them a one star. It is a shame that they use your logo publicly as a Which? Trusted Trader on their website.
Customer in Greater London Posted on 21/04/2021 , work completed 14/12/2020
The trader replied (on 23/04/2021)
We agreed a date for December, before our installers had unloaded the door from the van, you demanded a discount for an issue you believed you could see. This door was still wrapped meaning you could not see the door. Our installers called telling us they did not believe we would be paid. We asked them to return with the door until we could resolve this. We asked that you pay the balance to ensure that we were not going to be without payment as we suspected you had no plan to pay. After you made calls refusing to pay, you agreed to pay the full balance. You were given the opportunity to inspect the condition of the door. During this you did not socially distance at all and were placing your hand on the wet silicon to the point that one team refused to return. You believe that we left too large a gap between the door and coving, however the coving was actually installed after the door meaning that it was impossible for us to meet this. You were not satisfied that you did not receive a fire door. We never sold you a fire door. The Suppliers Website, where you contacted us from, does not state this was a fire door. You then asked us to pay for a locksmith in order to change it to a thumb turn. On your contract you signed you did not request a thumb turn. With regards to not answering the phone, this was in response to your previous calls verbally abusing our office staff. Following this we requested by email that we wished for all communication to be done via email.
Failed to correct defects
Customer Service
Quality
Value
All started well with Affix, good communication, prompt installation, initially good follow-up on reported problems. However two serious problems reported a month after installation still haven't been fixed and Affix refuses to do anything further to correct them. One of the two problems is frequently not being able to unlock the door. Affix has done nothing to resolve this issue. The other problem is a constant significant draft by the striker. Although they have come out a number of times to look at this and doing door adjustments, it is still as bad as when I first reported it. They are now trying to fob me off to the door manufacturer. Not on.
Customer in Greater London Posted on 07/04/2021 , work completed 29/07/2020
The trader replied (on 23/04/2021)
Good morning, We were trying to put you in contact with the manufacturer as we had run out of resolutions to try. I do believe that the door manufacturer has since been in contact with you to discuss a resolution which will be a new lock and cylinder they will send out and we will install. Please let us know if you have any further concerns before then.
Amazing company
Customer Service
Quality
Value
I Used affix windows to get 9 windows fitted in my house and I absolutely love this company , nothing is too much bother , they go above and beyond with there customer service , great price , amazing work , and highly recommended , will 100 % use again 😊
Customer in Greater London Posted on 05/02/2021 , work completed 03/02/2021
Would recommend
Customer Service
Quality
Value
AFFIX supplied and fitted our new windows, doors, porch, fascia and guttering. They were easy to deal with and professional throughout. Any issues were resolved and overall we were pleased with the final result.
Customer in Greater London Posted on 13/12/2020 , work completed 24/11/2020
Very efficient, friendly and thorough
Customer Service
Quality
Value
Affix installed my new front door, replaced a faulty, double-glazed window plus a broken hinge very promptly and efficiently. I was even more impressed when I contacted them the day after installation as the mailbox wasn't straight. They came the following morning and made the necessary adjustment. Donna was especially patient and friendly. I was so impressed with the company that I decided to use their parent company, Hennessy Ltd, for work on the house. At some point in the future I expect I will have to replace all the old windows - I would certainly look to Affix in the first instance.
Customer in Greater London Posted on 06/12/2020 , work completed 30/07/2020
Great service
Customer Service
Quality
Value
Very pleased with the new door supplied and fitted by Affix, very helpful and easy to deal with. Thank you very much
Customer in Posted on 13/11/2020 , work completed 01/10/2020
I could not be more pleased - thank you very much.
Customer Service
Quality
Value
Helpful and professional advice given whilst choosing my window frames. Callum was particularly helpful and helped guide me through the process. Timeline given for delivery and installation - and this week my windows have been installed by a great team. The windows look great and the finish is excellent. I highly recommend this company.
Customer in Greater London Posted on 25/09/2020 , work completed 24/09/2020