Affix Windows & Doors Ltd

We agreed a date for December, before our installers had unloaded the door from the van, you demanded a discount for an issue you believed you could see. This door was still wrapped meaning you could not see the door. Our installers called telling us they did not believe we would be paid. We asked them to return with the door until we could resolve this. We asked that you pay the balance to ensure that we were not going to be without payment as we suspected you had no plan to pay. After you made calls refusing to pay, you agreed to pay the full balance. You were given the opportunity to inspect the condition of the door. During this you did not socially distance at all and were placing your hand on the wet silicon to the point that one team refused to return. You believe that we left too large a gap between the door and coving, however the coving was actually installed after the door meaning that it was impossible for us to meet this. You were not satisfied that you did not receive a fire door. We never sold you a fire door. The Suppliers Website, where you contacted us from, does not state this was a fire door. You then asked us to pay for a locksmith in order to change it to a thumb turn. On your contract you signed you did not request a thumb turn. With regards to not answering the phone, this was in response to your previous calls verbally abusing our office staff. Following this we requested by email that we wished for all communication to be done via email.

Good morning, We were trying to put you in contact with the manufacturer as we had run out of resolutions to try. I do believe that the door manufacturer has since been in contact with you to discuss a resolution which will be a new lock and cylinder they will send out and we will install. Please let us know if you have any further concerns before then.