Many thanks for taking the time to write a review, it is a shame you feel you have been treated unfairly but like all experiences there are always 2 sides. As a local business we believe in transparency, honesty and value for money, you have not contacted us to explain your concerns, all the staff have been asked to try to remember and check our systems. We have found the job and these are my comments based on the actual facts. You should have been charged for a call out to your boiler as per the website listing £70.80 but this was discounted. Its an honest figure quoted before you decide to use us or not, this covers all manner of bills including the office person who took the call, the fuel, vehicle and a skilled trained professional etc, The engineer has a pda and he was there 31 minutes and capped a radiator as well as topping the boiler pressure up as you had a builder taking them off. You were also advised at the time the engineers take payment, something we have done for several years, you did not pay so we have no alternative but to call and ask for payment, after the accounts department who work till 5 could not resolve this, A manager came in on a Saturday to take payment and remembers speaking with you, at no point have you mentioned you were unhappy, this really makes it very difficult to resolve, £48 inc vat so £40 labour for a good job done i do not feel is to expensive, we remain dedicated to being honest and reliable, thank you. Allgas