Good Afternoon, Thank you for taking the time to leave your review, as a small family business, all feedback is important to us to learn and improve our services. We try very hard to price all our work honestly, fairly and with transparency. We would never undertake any works, be it a service or repair, without discussing the cost with the customer first to ensure they are fully aware of what is involved and so you have all the information to decide if you are happy to proceed. We also do not take payment for any labour charges before repairs are undertaken to ensure we do not charge for more time than the work actually requires. I do believe this transparency actually allowed you to choose not to have these works undertaken and not to incur the cost of this quoted visit. I am sorry you feel we didn't meet your expectations on this occasion.

Dear 'Customer in Cornwall'. Thank you so much for taking the time to leave your review - we always value feedback and especially so such lovely feedback. I will pass you comments on to Kevin and the office girls who man our very busy phone lines. I'm glad that your boiler service didn't become the bigger job you expected and I hope that you will consider us for any future boiler services. Thank you so much for your custom. All the best, Dianne.

Dear Mrs F. Firstly, thank you so much for taking the time to leave a review. We're very happy to hear that Chris and Andy were neat & tidy - we feel that's very important when undertaking any work in people's homes. Your positive comments have been passed on to them. Thank you again. Dianne, All Gas, Liskeard.