Allstar Systems (Norwich) LTD

Allstar completely transformed and modernised my old heating system and it now works beautifully. William's knowledge and expertise is amazing and his team are excellent. Highly recommended,

Stumbled across Allstar for a boiler service quite by accident. Was pleased I did though, as they diagnosed a long standing issue with my boiler setup and worked with me to remedy it. I ultimately ended up with a replacement boiler, which was fitted in a very short timeframe. The fitting itself was completed inside of a single day, which minimised any disruption to me. I was comfortable leaving them to do the work whilst I went out. I was a little late returning, but they were happy to hang around to run through the new setup with me. All in all, they did a great job and left everything very clean and tidy.

Will has been absolutely brilliant since we contacted Allstar Systems after our boiler was condemned and we had been let down very badly by another company. Will responded immediately and work started the next day on our new boiler and heating system upgrade. We cannot thank Will and his team enough for their help and great work and highly recommend Allstar Systems.

Excellent work and good advice. They replaced the whole of our hot water and heating system - boiler, hot water tank, links to our solar panels, pipe work. They were always polite and careful, tidying up every day. They let us know what was next on the agenda. Finally, when, after all there work was complete, we had a flood behind our washing machine which was caused by an existing, badly capped-off pipe (which was nothing to do with them and completely unrelated to any work they had done) they arrived to fix the problem within 10 minutes of our reporting it. Marvellous service all round!

William and team did a great job installing a ventless tank and replacing a ridiculously useless electric shower with a proper shower with plenty of water and heat. They worked non stop to get everything done. Went above and beyond to find the right solution for my home. Thank you!

We have a ground source heat pump supplying hot water, underfloor heating and radiators. It was fitted in 2006 and has had no upgrade since. Allstar contacted me within minutes of my inquiry and a full quote was with me within 48 hours after a site visit. It really is quite a complex system but they managed to get their heads round it swiftly. Started work on the following Monday. Friendly, tidy team who respect your house. Also, take time to fully explain what needs doing and why. I highly recommend this firm. It’s a local family run business who are real experts in any sort of heating system. Thank you Allstar!

After my boiler developed a leak Allstar attended to carry out temporary repair. I decided to have the boiler replaced and the task was carried out within one day and completed most satisfactorily. most impressed.

I called Allstar when my boiler broke down in the recent extreme cold snap. Within 48 hours, Will and his team had installed a new heating system. They were exceptional. Knowledgeable, professional, expert fitters, super communication, follow-up service etc. Really, I can’t speak highly enough of them and wouldn’t hesitate to recommend them. I will definitely be using them for all future needs.

Called Allstar in an emergency as the heating failed. Will arrived promptly. He was methodical in this assessment of the problem. Explained what the problem was and fixed it. He was polite courteous and professional. Thoroughly recommended.

We live in a 500 year old property where the heating system was not fit for purpose, was inefficient and used far more heating oil than necessary. Will came to assess the problems and quoted to resolve with a system upgrade. The professionalism and expertise of the Allstars team (Will, Ashley and Bank) was at the highest level and the job was completed on time, on budget and always with consideration to us. Just as importantly, we have the reassurance that the team will provide us with great customer service in the years to come, enabling our heating system to function at an optimum level. Our new system is a game changer and we’re delighted with the result. We have absolutely no hesitation in recommending Allstars.

I sent out an email on the 28th September that I'd leaking pressure relief valve and had a reply the same day arranging to visit the next day. William came on the 29th carried out the repair, there were further faults on the system and an appointment was made for the 30th. Ash came on the 30th carried out the remedial work. All work was explained to me and was carried out in an efficient professional manner. Excellent service I highly recommend Allstar for any heating problems.

We were really pleased with Ashley's polite and prompt service. He was able to solve the problem that we had been putting up with for a long time on the day. Everything has been left clean and tidy and would definitely call him back for a service or any other problems in the future. Thank you

William came out at short notice as we needed our heating systems serviced/checked before our house sale. Came out the next day, checked the system and provided us with lots of instructions we were not aware of before his visit. He seemed very knowledgeable and would recommend

William and his team did exactly what he said he would do when I called him. He came out to an emergency weekend call for a no-heating/no hot water crisis. He tried his best to find a temporary stop-gap solution but when that was not possible he did what he could to find and install a new boiler as quickly possible. All in a matter of days. Correspondence with him was always clear and professional. An excellent service from start to finish which I can only highly recommend.

Can't speak highly enough of Will and his team. He switched our property from a failed borehole water supply to a new mains supply with 2 mains boost water vessels (with a new 300 metre supply pipe from the mains). This was a major project - the solution design was great, the installation was smooth and planned in and installed over a 4 week period to tie in with Anglian Water / local council timetable. We love the new, reliable high pressure we now get on showers etc. One of the most commendable aspects is that Will helped us deal with the very major challenge of putting in a temporary water supply at extremely short notice, devising a clever short-term fix and organising the resources to deliver this within a week. This bought us time to consider the options for the permanent solution which Will helped us assess and then plan / deliver. He is really client focused and gave us the feeling that he enjoyed the challenge of getting a high quality solution to a very challenging situation.

I had a tricky leak on a pump repaired if extra speedy time on a Saturday afternoon, nothing was too much trouble.I can’t recommend them enough. A+++++

Will and his team removed an old back boiler and replaced it with a combi. Their work was excellent from the moment they arrived. They were clean and tidy and kept us fully informed of progress. Will is a very knowledgeable tradesman and his advice he gave us at the start and throughout was first class. Highly recommend Will and his team.

Will and his team installed both a new immersion heater and boiler at my converted chapel in north Norfolk. Very rapid service, extremely helpful and professional. They know exactly what they are doing and are a pleasure to deal. I won't use anyone else now.

What can I say. Honest appraisal of work required, William showed an incredible in depth knowledge of the systems and requirements. Sorted out my old heating system wonderfully (and saved me with an evening call when it broke). Cannot recommend enough, having AllStar around next year to service my now fully working boiler again. Thanks guys.

We received a visit and fully itemised quote within 24 hrs of our initial enquiry. William gave detailed and professional advice on the work required to replace our boiler, replace certain radiators and make alterations to the system for maximum efficiency. William and his team were friendly and courteous throughout; they arrived promptly each day and tidied up thoroughly, removing all waste each evening. Replacement of copper pipes and the fitting of new radiators were performed with minimal effect on the fabric of the property. William's professionalism and desire to achieve customer satisfaction was refreshing and inspired confidence throughout. The final invoice was as agreed on the initial quote. Communication was first class, William responded very promptly to phone calls, texts and e-mails. We would have no hesitation in recommending Allstar Systems (Norwich) Ltd. They are probably not the cheapest firm around but, in our opinion, provided excellent value for money.

Will attended to deal with low pressure in my boiler on a Saturday 30mins after I rang. He was very efficient and helpful, explaining exactly what was wrong and fixed it very promptly. He clearly knows his stuff and I would not hesitate to recommend him.

Will and his AllstarSystems team did an excellent job for us, firstly in calling and checking our very old oil boiler which had suddenly stopped working, on the morning after my phone call to him, a Saturday. He spent quite some time looking into the boiler and checking and advised us, and confirmed our suspicions, that it could be expensive and unreliable to repair, and recommended a suitable replacement that he could fit into the same space and pipework in our kitchen if he could locate and obtain one, as they had become scarce at that time. Over the weekend he managed to locate one and sent us a quote for the full cost of supplying and installing it which we agreed to, so he obtained it on the Monday and was able to fit in with his existing work to do it just 3 days later on the Thursday. He and the team worked from 8.00 am to 5.30 pm removing the old boiler and fully installing the new one, including power flushing all our radiators. Will was very knowledgeable and efficient and the team were polite, pleasant, and professional, and left our house clean and tidy. Will made sure that I understood the operation of the boiler, and the thermostatic control for heat and water, and assured us that we should phone him at any time if any problems or queries.

Will and his team replaced our old and temperamental Baxi boiler with a new Worcester Bosch model. The quote included a power flush, unvented system service, new expansion vessel and a smart hub. Will arrived at 8:15, shortly followed by his team, and they completed the work by 7:15pm. An unexpected problem arose at 4:30pm but Will collected a new part and they resolved the job straight away. Top quality work and service. We highly recommend!

William and his team are a professional outfit. Minimum disruption and upheaval during the 2 days to remove old boiler and water tank replacing this kit with new Bosch system boiler and unvented cylinder. Staggered how much they achieved in 2 days given the changes required. Friendly and respectful throughout. A very neat and tidy job. Well worth the money.

Will and Banki worked all day on a Saturday to fit a new boiler for me at short notice. Will had clearly communicated what was going to be required and gave me a detailed breakdown of cost in good time, so I could make an informed decision before proceeding. On the day, they turned up exactly at the agreed time and worked all day to get the job done. They were very friendly, polite, and professional, leaving the site clean and tidy. I would definitely use them again and would happily recommend them to family and friends. I thought the charges were very reasonable for the service provided.