Appliance Care Ltd T/A RepairGuys - Samsung Service Centre

Friendly engineer, completed the work quickly, explained the problem, answered all my questions. Would definitely use again.

Matt turned up early so good, fault found quickly, efficient and had the part which he modified to work Good Experience with this company and tradesmen Thanks 😊

Matthew arrived as instructed and did a thorough job although no actual fault found Nice friendly service. Problem solved

Very happy with service and attention to detail. Courteous and kind. Work was carried out professionally. Thank you very much

Matthew was on time. Quickly diagnosed and fixed the fault. Took the time to explain his findings and provided valuable advice/tips on how best to use the appliance and how to avoid common problems. Totally satisfied with the service.

Very fast and efficient service engineer kept me informed of arrival time. He did the job quickly and with care very friendly engineer I would recommend the service.

Our 5 1/2 year old Samsung american fridge freezer lost cooling and we contacted Samsung, who arranged for the unit to be inspected by the Repairguys. They didn't arrive at the time given by Samsung. It was explained that Samsung made the appointment time without checking if it was available. Matthew arrived a few days later and spent considerable time in trying to find why the unit was leaking refrigerant. He was unable to locate the precise location of the leak and determined that the unit was beyond economical repair. When this was reported to Samsung they offered a discount on a replacement unit from their online shop. However, when trying to complete the purchase the discount was refused. After being shunted from one Samsung department to another I gave up and have now ordered a different brand. No more Samsung products for me as I consider the reliability very poor for the premium price of the products, and Samsung to be a nightmare to deal with.

I called The Repair Guys just after 1.30pm and by 4.15pm my washing machine was repaired. It was fortunate that the repair man was in the area and able to add another call out to his list. Matthew was able to diagnose the problem quickly and carry out the repair efficiently.

Turned up on time,very polite professional person.Found out problems in no time at all and explained next step. Retuned today on time very helpful and professional and solved the problems.

Scott repaired my TV (under warranty) very efficiently and made sure all was OK before leaving. Great text communications from the team. 2 downsides. Long wait for the parts. Patronising first Guy, who diagnosed the fault he may have now left. They efficiently carried out a repair on a microwave (under warranty) in the past. So overall pleased with their service, as parts delivery are out of their control.