Appliance Care Ltd T/A RepairGuys - Samsung Service Centre

Matthew texted 80mins ahead of his arrival to inform me of his eta, and arrived on time. He was friendly and talked me through every step of the repair, and answered all the questions I had for him during the repair. He was very thorough and checked the safety of the unit once the repair was complete. He fixed the unit with no need for extra expense and I wouldn’t hesitate to use him again or recommend him to anybody else in need of a repair.

The engineer was punctual and smart. He had great knowledge of the appliance he was repairing. Informed us about the appliance being repaired. When he left the premises he left it spotless. We were very impressed. Gerard Crowley

Engineer arrived at time stated, explained everything,polite,fixed all faults in no time,took all rubbish with him

Had this Samsung Fridge Freezer for some 8 years, The ice maker on this particular model had a problem with the ice maker freezing up and it had to be defrosted every 5-6 weeks! eventually it stopped working completely. Samsung were aware of this 'design issue' I would say it has been excellent other than this. Called Samsung, out of warranty so put in touch with the 'Repair Guys' at Exeter. A guy came out said yes, They were also aware of the issue, needed a new ice maker unit, and PC board. A week or so later another guy came out to fit the parts which had arrived from Samsung. He fitted the parts and left. All seemed to going ok then suddenly the Freezer part seemed not to be working well at all. Called Repair guys and very swiftly a new guy came out. ( I would say at this stage the service has been prompt and excellent) Matthew the new guy did a further inspection and discovered there was a very small leak in the gas system and that was why the freezer was not working, showed me and sure enough there was evidence. The unit was beyond repair I called Samsung they were also very receptive also and offered a substantial discount on a new unit, which I took up. We now have a nice new Fridge/Freezer..(I note the latest model the icemaker is in a completely different place). Repair guys have refunded the repair charges I paid them without asking and I am very happy. There is not much else they could do and it was a very nice gesture. Great service, Many thanks..

Excellent communications by phone and text throughout from Customer Service to the Engineer, advising me on progress. The appointment was at a date /time convenient to me and the engineer arrived with the spare part (oven element) exactly as scheduled. He was very friendly, obviously competent and swiftly replaced the part, making sure that I was satisfied with the result. He has excellent interpersonal skills, very empathetic and gave me sound advice on a couple of topics.

Craig, the engineer who came to do the replacement of an LED tv screen on behalf of LG was informative and very efficient. Communication from start to finish was very good. I was informed when the part was available from LG, what date and time slot was available for the install. The engineer arrived spot on time and worked quickly and very tidy. Excellent Service. The work was carried out under warrantee from LG.

The repair guys know their stuff far more than others I have used. Expert knowledge, humour, professionalism and punctual. Not much else required. 5 star service.

the gentleman was very professional and very polite. the repair was excllent and quite quick considering it was a large tv repair. They displayed professionalism and the quality of their work was top notch and i cant fault it. if i could give 6 stars i would.

Informed of time of arrival and received text of ETA in 15 minutes.Work carried out very efficiently and set up TV as part of service.Would certainly recommend this firm to others.

I had a terrible time with Samsung when my washing machine stopped working. They reduced me to tears, and made life so stressful , but these guys saved the day! They are beyond superb, so kind so understanding and so very supportive! I can not praise them enough …… superb service, above and beyond! Thankyou Hayden and Darren so very much! ❤️