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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today - 08:30–17:30
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
540 reviews
Recommended
Recommended
by 99% of customers
Sort by
Highly recommend
Customer Service
Quality
Value
Very competent team. Craig and Ryan gave excellent service. They had to source the problem with my Samsung tv, then order the parts, then return and repair. All done in a few days. Both men were very polite and approachable. Thank you very much. Mike Harris.
Customer in Devon
, work completed
Recommended
Brilliant service
Customer Service
Quality
Value
Fast response Arrived on time Fixed problem What more do you want Thanks for your great service I’ll use you again
Customer in Devon
, work completed
Recommended
Monitor repair done well!
Customer Service
Quality
Value
So I had to report a fault on my Samsung monitor to the main customer care team who gave me loads of wrong information about the repair and such which was frustrating. Luckily Craig from the repair guys contradicted all the bad information by showing up in the time stated, being patient and kind with my dog who's a nervous pup (Added bonus) fixed my monitor really quickly and left it in perfect order. It was a quick, professional and personal visit. Highly recommend.
Customer in Plymouth
, work completed
Recommended
Happy customer
Customer Service
Quality
Value
Really happy and would recommend your company to anyone who wants to get their washing machine serviced or repaired
Customer in Somerset
, work completed
Recommended
Great work
Customer Service
Quality
Value
The engineer came 8 days early, as he was in the area. Which was fabulous for me, as it was my washing machine. Very polite, he found the problem and dealt with it extremely quickly.
Customer in Devon
, work completed
Recommended
Fast response
Customer Service
Quality
Value
Had to have a new screen for my tv repairguys ordered the spare part ,came to my house a week later to fit it really pleased I can watch the footy! Spot on!
Customer in Cornwall
, work completed
Recommended
Oven
Customer Service
Quality
Value
As usual the Repair Guys were on the ball as they have always been whenever we have had to call on them. Matthew was professional, competent, pleasant and knowledgeable and informative when he sent texts. We have always used them and always will. Thanks Guys Sheila and Colin Bude,Cornwall
Customer in Cornwall
, work completed
Recommended
Great service
Customer Service
Quality
Value
Turned up on time fixed the ice maker within 20 mins. Pleasant chap, we have had them before for warranty work on our samsung fridge freezer.
Customer in Devon
, work completed
Recommended
Fantastic Service
Customer Service
Quality
Value
From first contact, this company were on it; very professional and arrived quickly. My fridge freezer had been making a terrible noise and I was worried it was going to pack up. Hayden was polite, knowledgeable and had come prepared with parts so there was no waiting about for another visit. I’m so thrilled to have found an appliance repair service I can trust. Hayden was excellent and I wouldn’t hesitate to contact these guys again, they know what they’re doing.
Customer in Devon
, work completed
Recommended
Fast and afficant
Customer Service
Quality
Value
Matthew was awesome. Fixed my washing machine and had a laugh whilst he worked. Was really nice to have a happy repair guy.
(your username)
, work completed
Recommended
Matthew was Awesome
Customer Service
Quality
Value
Matthew came to fix my ice maker and was super fast and efficent also explained why it had broken and how to prevent it happening again
Customer in Somerset
, work completed
Recommended
Matthew was amazing.
Customer Service
Quality
Value
Matthew came out to diagnose the machine and found a fault which he recommended a repair. He was very professional and prompt. The repair was carried out by kieran unfortunately and it wasn't completed correctly causing new problems. Luckily Matthew came back out today and found the fault quickly and fixed it. He was great and gave honest advice and took his work seriously. He is also an expert in his field. Thank you again Matthew.
Customer in Devon
, work completed
Recommended
Great service from Matthew
Customer Service
Quality
Value
'The repair guys' sorted out my fridge after a frustrating contact with the manufacturer when I was delivered a damaged product
Customer in Somerset
, work completed
Recommended
Ice dispenser fixed
Customer Service
Quality
Value
Matthew arrived on time with the correct identified part and fitted it which rectified the problem with the ice maker he had previously diagnosed. All working area was kept clean with care taken in the area. Matthew completed the task in his estimated time with no further issues on the appliance. Recommended.
Customer in Somerset
, work completed
Recommended
Samsung washing machine repair
Customer Service
Quality
Value
Efficient and friendly repair by Matthew Smith who resolved the problem within an hour replacing the defective pump. Great service and would definitely use the RepairGuys again.
Customer in Somerset
, work completed
Recommended
Samsung washing machine
Customer Service
Quality
Value
Matthew came out to repair our washing machine under warranty. Received a text 30 minutes prior to inform me that he was on the way. Job was done quickly and mess free, despite having to remove most of the machine's parts. Very knowledgeable, advised on cause of fault and how to avoid in future.
Customer in Devon
, work completed
Recommended
Fantastic
Customer Service
Quality
Value
Quick response to call out and kept up-to-date with call out time . On arrival Matthew was polite and very knowledgeable, found the issue with our washing machine quickly and was able to repair it there and then . Will definitely be using Matthew again,thank you .
Customer in Devon
, work completed
Recommended
Samsung American Fridge/Freezer
Customer Service
Quality
Value
Matthew send a message prior to arrival and turned up bang on time. Our ice maker was crushing ice rather than cubed so I cleared the freezer section near to the ice maker in preparation for a lengthy process. Matthew had everything replaced and working within minutes. He certainly knows his stuff. Highly recommend.
Customer in Devon
, work completed
Recommended
Washing machine
Customer Service
Quality
Value
Matthew messaged me to Say he was 80 mins away, he then arrived on time . He was very pleasant and explained everything as he went. Would definitely use this service again
Customer in Devon
, work completed
Recommended
Great work mending fan oven
Customer Service
Quality
Value
Great communication and work carried out by Matthew, Quick and efficient. Explained issues and repair thoroughly Thank you Repair Guys.
Customer in Somerset
, work completed
Recommended
LEC fridge-freezer malfunction
Customer Service
Quality
Value
Our fridge collected water daily and the freezer regularly iced-up the bottom drawer such that it would not open. Matthew from the Repair Guys was great. He identified the issue and showed the evidence of insulation failure. The appliance is not worth repairing and needs to be replaced. Prompt service, good technical knowledge and honest advice was greatly appreciated.
Customer in Devon
, work completed
Recommended
Washing Machine Repair
Customer Service
Quality
Value
Matthew, texted us with his arrival time. He was polite and quickly identified the fault with our washing machine which he then fixed leaving the place clean and tidy.
Customer in Devon
, work completed
Recommended
Absolutely amazing
Customer Service
Quality
Value
Matthew text to say he would be here in 5 mins. Helped me move things out of the way and clear top of machine. He was smart polite friendly and quickly resolved the problem. I couldn’t have asked for better service 5*
Customer in Devon
, work completed
Recommended
Annoying bang on Samsumg wachine machine
Customer Service
Quality
Value
Matthew came today to review the annoying bang on my samsung washing machine, sent me a text message before to advise of time he was going to see issue, he knew what it was and got it sorted. we also asked him to remove the music at the end of the cycle - very good and efficent service with a kind and courteous manner
Which? Trusted Traders Consumer
, work completed
Recommended
Repair Guys
Customer Service
Quality
Value
We have used Repair Guys previously and their service has always been gold standard. This visit from Matthew was no exception. We got frequent updates about when he would arrive, which he did on time. He was polite, informative and efficient, replacing a faulty element in the oven leaving the place clean and tidy.
Customer in Devon
, work completed
Recommended