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Endorsed by Which?
Associated Stairlifts Ltd
Opening Hours
Today - 08:00–19:00
- Monday 08:00–19:00
- Tuesday 08:00–19:00
- Wednesday 08:00–19:00
- Thursday 08:00–19:00
- Friday 08:00–19:00
- Saturday 08:00–19:00
- Sunday 08:00–19:00
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
We are a long established independent family-run business with over 35 years experience and have firmly gained a reputation for quality customer service and value for money. We operate nationwide throughout the UK to supply quality new, reconditioned and rental stairlifts for straight or curved staircases.
Being an independent supplier of stairlifts, we are able to advise you on the best solution for your particular staircase and your own specific requirements. We pride ourselves on taking the time to understand the needs of our customers, and on providing useful, professional and friendly advice to help you make your final decision on the right solution for you.
We offer a wide range of stairlifts which you are able to rent or buy. This is often a personal decision, based upon your financial situation and the length of time you wish to use it.
We cover areas like London, West Midlands, East Midlands, Nottingham, Peterborough, Sheffield and many more!
What we do
Disability and mobility
- Stairlifts
- Step Lifts
- Stairlift Engineers
More Services
- we install
- service
- maintain curved and straight stairlift
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
276 reviews
Recommended
Recommended
by 100% of customers
Sort by
Professional & courteous
Customer Service
Quality
Value
I was very impressed with the courteous staff and even more so with the fact that they were not pushy for the sale and therefore were patient with us. The fitting was done quickly and efficiently and I would therefore recommend them to friends and family. Thank you for the work done. Hope you can go on providing help for many others stress free!
Customer in Derby
, work completed
Recommended
Brilliant service from start to finish
Customer Service
Quality
Value
Contacted via online inquiry to get stairlift fitted asap. Call back later the same day & after a few questions was sorted with a rental option & surveyor appointment within days. Very polite surveyor came & measured up to confirm fit. Four days later, an engineer was here to fit a very tidy stairlift. Rory was very polite, friendly & a really quick & tidy worker. The stairlift was completed within a couple of hours. Very happy customer.
Customer in Bristol City
, work completed
Recommended
Great Service
Customer Service
Quality
Value
I have used associated stairlifts before about 2 years ago, and found it to be as it was then, reliable, efficient and would recommend them to anyone in need of a stairlift.
Customer in Lancashire
, work completed
Recommended
A chair lift
Customer Service
Quality
Value
Thank you for a really good job done. Delighted. Good engineer to look at the chair needed and an excellent fitter.
Customer in Buckinghamshire
, work completed
Recommended
Stair Lift Removal
Customer Service
Quality
Value
Great service, arranged the removal of my mums stairlifts as we are having to sell her property. Belle in the office emailed back promptly to arrange the collection and the engineer Rory removed the stairlift without any issues and it now looks like there was never one fitted which is great. I was paid very promptly, hopefully the parts will be used to keep someone else in their house as long as possible. Great service that made life just a little bit simpler.
Customer in North Northamptonshire
, work completed
Recommended
Fitting of Acorn T700
Customer Service
Quality
Value
We were very impressed with the overall information and workmanship regarding the installation of the stairlift. Everything was very professionally done and we are very happy with it.
Customer in North Lincolnshire
, work completed
Recommended
Excellent service (again)
Customer Service
Quality
Value
Routine service of a stairlift was carried out efficiently, with care and respect for property yet again. In the 2 years having use associated stairlifts I wouldn’t expect any other standard of service. I would thoroughly recommend them.
Customer in Leicestershire
, work completed
Recommended
Excellent service overall
Customer Service
Quality
Value
I am happy with the first call to last point when the stairlift was taken away. Easy customer service. Fast survey and installation done. When it was no longer needed easy cancellation and fast dismantling. Happy with everything. Will definitely recommend if anyone requires .
Customer in West Midlands
, work completed
Recommended
Efficient and tidy
Customer Service
Quality
Value
The stair lift was fitted quickly with minimum disruption. I would certainly recommend this company.
Customer in
, work completed
Recommended
Excellent service from a friendly company
Customer Service
Quality
Value
I needed a rental stairlift and this company was recommended to me. From initial enquiry to installation I was very impressed with the outstanding friendly and professional service that I received. Any questions I asked were answered honestly and I had my stairlift installed just days after the survey. The price was extremely competitive. The installation was smoothly completed with no mess or disruption. To summarise I was very impressed with the whole experience and highly recommend Associated Stairlifts
Customer in Berkshire
, work completed
Recommended
Above and beyond
Customer Service
Quality
Value
Rory was very well presented and very pleasant, an asset to the company. This gentleman came back after his shift had ended to come and fit a stairlift as I couldn’t bare any weight on my legs at all and would have been sleeping downstairs again. Excellent workmanship and attitude. Thank you to the ladies in the office for being exceptionally helpful and arranging everything.
Customer in Leicestershire
, work completed
Recommended
Great service
Customer Service
Quality
Value
Hi I called associated stairlifts was told the price to fit and rent the stair lift . Then two days later they came around to measure up very freindly guy and I paid a £100 deposit over the phone ! A Few days later they came around to fit the stairlift , it only took around one and a half hours to fit was shown how to use the chair and remotes ! Five star service would very much recommend as you won't go wrong with this company ! Mrs V Ashmore
Customer in Nottingham
, work completed
Recommended
SABRE stairlifts
Customer Service
Quality
Value
I am absolutely delighted with the installation of a stairlift by SABRE. The young man Jack Towers from Associated stairlifts who installed it was brilliant. Wonderful to witness such a good job and amazingly took just over 1 hour from start to finish.MS
Customer in Leicestershire
, work completed
Recommended
Stairlift installation
Customer Service
Quality
Value
I used this company as my mum was struggling with the stairs, and I have to say that they were so patient, considerate and helpful throughout the whole process. My mum was reluctant initially to have one installed but the team worked so swiftly and efficiently and made the whole experience worry free.. My mum now loves the stairlift and wonders what she ever did without it.. and for me it gives peace of mind knowing she is safe. A huge thank you to Belle, Eve and the team
Customer in Leicestershire
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
I received excellent service from initial query to fitting. I needed the stairlift asap to enable my husband to get downstairs I was able to submit measurements and photos on line which speeded the process considerably Fitting was arranged within 2 days They talked me through everything to expect The fitter was polite and friendly he did an excellent job Would highly recommend them
Customer in West Midlands
, work completed
Recommended
Excellent Service From Installation To After-Sales Care
Customer Service
Quality
Value
Originally purchased 2 years ago, I was contacted by Associated Stairlifts as my stairlift was due for it's annual service. A mutually acceptable date and time was agreed and on the appointed day (yesterday) I received a call from the engineer to say that he would be arriving in approximately 30 mins as arranged. Rory, the engineer, who had also installed the stairlift when it was new, was both polite and efficient. He set to work and very quickly had the stairlift fully dismantled for testing and servicing. I have had no issues with either Associated Stairlifts or the equipment that they supplied and installed - and on this occassion was particularly impressed with the thoroughness of the work carried out. I am looking forwards to a continued good relationship with the company and it's products for hopefully years to come and would have no hesitation in recommending them to anyone.
Customer in Leicestershire
, work completed
Recommended
Excellent Experience
Customer Service
Quality
Value
Associated Stairlift installed Stairlift for us. The staff are always so pleasant on the telephone when every we call. The installers were very friendly, courteous and did not leave a mess. I would certainly recommend this company to any of my family and friends if any of them needed this service. Top marks from us Keep up the good work.
Customer in Leicester
, work completed
Recommended
Exceptional
Customer Service
Quality
Value
Ian and Jack turned up spot on time, both very friendly and cheerful, cracked on straight away even though the track was very heavy. Every step was explained professionally and exact, the use of the equipment was gone through from start to finish. Jack even answered my front door to a friend. No mess at all, everything taken away. The device works perfectly, no issues. I would have no problem recommending this company highly to anyone at all. However, neither of them had tea or coffee or biscuits 🤔 👍🏻👍🏻👍🏻👍🏻👍🏻
Customer in Northamptonshire
, work completed
Recommended
EXCELLENT WORK AND GREAT COMMUNICATION
Customer Service
Quality
Value
From start to finish this company came over as being professional Starting with the original enquiry when I spoke with a human being and not a machine, the person who turned up on time and gave the quotation. Almost finishing with the 2 young men who did the installation and who left no mess at all and gave us very clear instructions on how to use the stairlift. And finally when I did have trouble operating it I called up the company and they talked me through what I had done wrong and got me going again. It works really well and these are good people to do business with
Customer in Greater London
, work completed
Recommended
Very polite and helpful. Work completed on time and I am thoroughly satisfied.
Customer Service
Quality
Value
My daughter and I called into their premises without a prior appointment and were shown a range of stairlifts by a very nice lady, who was warm and welcoming. She discussed the options to ensure that the stairlift would meet my personal needs and was able to quote a price. An appointment was made for our stairs to be measured. The man who came was helpful and discussed a date for the fitting, on a date which was suitable to me. The fitter arrived at the time arranged and after fitting it, explained how to use it. He tided up after himself and he too was very polite and helpful. I am extremely pleased with the stairlift and can highly recommend this company.
Customer in Leicestershire
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Very reliable from start to finish. Everyone very helpful on the telephone answering my questions. I was kept up-to-date at every stage of the job. I live 200 miles away from my parents, so I was organising everything from a distance. The installation of a Stair Lift couldn't have gone better. Even the recommendation of a plumber to move the radiator went smoothly. My Mum and Dad are very pleased.
Customer in Leicestershire
, work completed
Recommended
Fantastic Service
Customer Service
Quality
Value
Initially emailed Associated Stairlifts on a Sunday to enquire about the possibilities of having rental stairlift for my 91 year old mother. I receive an email back the next day and a telephone call from Eve. Eve was very friendly and polite and extremely helpful. She talked me through the options and pricing, explaining things clearly. Having arranged to supply measurements and some photographs, Eve contacted me again upon receipt of them and after confirming things with one of the engineers a date for the installation. The whole process from enquiry to installation took no more than 10 days. The fitting was carried out in a timely manner with no mess and very promptly. We were extremely pleased with the service we received. The lift is running smoothly and my mother is finding it easy to operate. Thank you to all at Associated Stairlifts for a first class service to date.
Customer in East Sussex
, work completed
Recommended
Most helpful and accommodating
Customer Service
Quality
Value
My wife had an unexpected stay in hospital and now needs help to climb the stairs. After a frustrating time contacting the usual big name companies I did some Googling and found Associated Stairlifts. What a difference, I visited the showroom and all the various options were clearly shown, my options discussed and the equipment demonstrated. There was no pressure and the pricing was clearly laid out. After confirming the details with my wife an order was placed and installation was scheduled for the following week. The engineer was helpful, competent and explained everything to me. He cleaned up and there was no mess left. It has been a trying time but Associated Stairlifts were courteous, professional supportive and did what they said they would do, all for a very reasonable price. Service as it should be. If you need a stairlift make sure to contact then to get advice and a quote.
Customer in Northamptonshire
, work completed
Recommended
Stairlift Rental
Customer Service
Quality
Value
After a road accident, I needed a temporary stairlift while my legs heal. I chose Associated Stairlift because they were helpful and professional from the start. Their rates for rental are very competitive and the lift was fitted within a few days. Great service and helpful staff at every stage, highly recommended.
Customer in West Midlands
, work completed
Recommended
Installed stairlift
Customer Service
Quality
Value
Telephoned Associated Stairlifts to discuss possibilities of having rental stairlift and the lady at the end of the phone was extremely helpful. A date was fixed for survey in a short space of time. Survey carried out to my satisfaction and a date for fitting in less than week was arranged. The fitting was carried out in a timely manner with no mess and very promptly. We were extremely pleased with the service we received. The lift is running smoothly.
Customer in West Midlands
, work completed
Recommended