Associated Stairlifts Ltd

The time had come where a stairlift would enhance my mobility within my home. I took my time to research different company’s and read all small print in the details. I booked some different companies to assist in my decision. I knew what questions should be asked by the company’s I had invited to assist in my purchase. I was surprised that not all the information was straight forward a straight answer would have been the knowledge that was required of the salesman. The variation of different quotes for same product puzzles me as they had to think about price not the right feedback I was expecting and the various questions that were not addressed fully. So when the gentleman from associated stairlifts came to our home straight away he introduced himself told us about his company was very knowledgeable and consistent in his answers. I had done my research into stairlifts and was amazed at the full level of knowledge he had picking up small problems that needed slight adjustment. The way the gentleman knew straight of his head the way the stair lift would fit. It was a really great incentive to listen to him and knew he was a dedicated and professional company. We knew within a few minutes of being in our home we would be happy to have his company install our new stair lift. He chatted about everything his knowledge was truly positive and this is because he was very passionate about getting me the right product. Asking about price straight off the top head no need for pen paper.

We cannot be happier with the service we received from Associated Stairlifts. During all our contacts with the office staff we were met with nothing but patience, understanding and the reassurances we needed to guide us, as a family, through this totally unfamiliar situation. Within two days, the surveyor, Rob, did just that, a site survey with no hard sell, just treating my father with the kindness and patience he deserves in his own home. Only two weeks later the installation engineer, Ian, worked wonders to quickly install the stairlift within two hours. He explained how to use the lift clearly and tidied up after he had finished, taking any rubbish with him. My father is a completely different person with his independence restored!! Thank you Associated Stairlifts!!

From the first contact they were efficient and helpful, they were able to fit the curved stairlift only a week or so after I enquired, the workmen were quick and tidied up afterwards. And good value for money. Thanks for a great service.

After my father passed away we needed to have a stairlift removed. Most firms, including the original installers, wanted to charge for this. After a little searching I established contact with Belle who simply asked for some pictures and basic details from which she confirmed that free removal could be arranged, and that I would receive a payment as well. An appointment was made and Jack turned up promptly. He politely and efficiently removed the stairlift, ready for it to go and serve someone else in the future. By the time I returned home the money had already been paid to my account. Excellent communication and service throughout all our dealings.

Recommended by a neighbour the stairlift is exactly what we wanted. The self service measurement option meant that we only required one visit. The installer was very helpful with some detail we required. Reasonably priced and folding neatly away when not in use means that the stairs can used as normal if required. We are very pleased with the result and highly recommend Associated Stairlifts.

When I first enquired about a stairlift the receptionist was most helpful guiding me through the various options available. When Andy came out to measure up he again went through the process of fitting and what to expect. The day that it was fitted went really smoothly and the technician ensured that I was confident in using it. Overall, I wouldn’t hesitate to recommend this company.

I found Associated stairlift on the Internet. I was looking to buy one, but for the option to rent I rang the company. The receptionist was very very helpful. Explained the process of renting and what the price range was. I was told that if I wanted to, I’m so confident I could use a guide to measure the stairlift and also advised to take some pictures. She also explained that if I was not confident in this, they will send an engineer to measure it, I’ve done it myself and reception said the engineer would bring two different lengths of truck. They came within two days fitted it and it was up and running for when my wife came out of hospital. Cannot speak highly enough of this company for the professionalism and courtesy Sean

Associated Stairlifts could not have been more helpful when we were deciding on a stairlift for my mother. They provided great advice and although quite a complicated installation due to two curves, they were sure they could help. The installers had a 7 hour round trip, and the installation was done in about 2.5 hours. They were really quick, friendly and made no mess at all. I would definitely recommend them.

My elderly father required a stair lift fitting asap. I contacted Associated stairlifts and a well known National company and the service, customer care, value for money and approach from Associated stairlifts, in comparison to the other company, left my father and I in no doubt that he should rent a stairlift from them. Excellent value for money (unlike the well known other company) and even better, no hard sell from the first phone call I made to Associated stairlifts and also when Andy (who owns the company) come to measure up and discuss the best options. Appointment to measure up was this Wednesday then fitting and installation 2 days later (today). Rory who installed it today was extremely professional, polite and efficient, working quickly but then taking as much time as my father needed afterwards to try out the lift and ensure he felt confident and comfortable using it. It is such a refreshing change to deal with a company that genuinely cares for and puts their customers first. Thank you, my father is now much safer, comfortable and confident in his own home.

Excellent customer service Engineer arrived bang on time ! Jack removed lift he was very efficient polite and helpful Belle kept us informed every step of the way She was brilliant!!

Incredible service, needed a lift urgently, rang and explained my situation and they pulled out all the stops, rang Weds pm, fitted Fri, could not do enough. Over the moon and fantastic.

I have to say that it's great to get a company that do what they say. From my first phone contact with them until work completed they were first class. The lady I spoke with gave me all the info we needed. The price quoted was the price we paid. No hidden costs. We decided to rent the stairlift for my 94 year old father. After we made that decision we were visited by an engineer who took the measurements and told us exactly what the cost would be. It was the same as the lady I spoke to initially. Within a week of the engineer visiting dads stairlift was up and running. The fitters were great just got on with the job and took their time to explain everything about the stairlift to my father. I would recommend this company to anyone wanting a stairlift.

Excellent service and workmanship. Very quick and efficient. Staff where very helpful and knowledgeable.

The service we received from everyone at Associated Stairlifts was nothing less than Outstanding. From my first conversation with Eve in Sales, through to the fitters Kieron and Luke, dads stairlift was installed within 48hrs. After 3wks of dad being in the hospital, it took a lot of the worry away, of him returning home post-operative. Thank you to all of you. I would not hesitate to recommend you to anyone.

From the very start, I knew had made the right choice. Installation completed in an hour. Everything simply explained. Couldn't be happier.

As soon as I knew I would have to have a hip replacement I began to investigate whether it was possible to hire a stair lift. I was very impressed with Associated Stairlifts and the information they gave me. Once I had a date for the operation I contacted them again and they arranged to send a surveyor. This was a very good thing as it turned out that my stairs are narrower than normal, and I had to have a special lift with a frame at the back, allowing me to stand rather than sitting. The installation went well on the date arranged, and after the operation, I found it a godsend as my stairs are steep and I don't think I could have managed without it. The lift has now been taken away as I no longer need it.

Jack and Kieran our stairlift engineers were on time, and completed the task within the stated time. They were polite, courteous and helpful. They left the area of work clean and tidy. An explanation of how the stairlift operated was thorough and concise and we were delighted with the whole operation.

We needed to rent a stairlift quickly. I contacted this company and they were able to fit the stairlift the same week. Very good service. Competitive pricing, fitting was very quick and it’s perfect.

Polite and efficient, the fitter was a pleasure to have in the house. Head office team are helpful too. Very pleased.

We needed a stairlift installed at quite short notice. I made the enquiry on Monday and the installation was completed on Thursday of the same week. The self service measurement option on the website meant that we only needed one visit. The engineer was polite and helpful and the installation of a straight chair lift took approx. 1.5 hours, including paperwork and user demonstration. Very happy so far.

Needed a,stairlift removing. Was quoted the best price and work completed within 2 days of call. Rory was fast and efficient and very polite and respectful. Would recommend this company and use again if ever need to fit another lift

What an supportive and can do company they are. Trying to get consent for getting a stair lift fitted from social housing was a challenge but this company went the extra mile to get it all done. I needed a stairlift quickly and they did it. I cant express how efficient and caring they have been throughout the whole process. Wouldn't hesitate to recommend them. They were superb.

Associated Stairlifts made the installation of our unit simple, straightforward and stress-free. The office manager, company boss and fitting engineer all worked together to answer my questions promptly, suggest different fitting options and install the lift with the minimum of fuss and bother. The engineer called us thirty minutes before arrival, installed the unit within an hour and a half, gave us a helpful demonstration, answered our questions and that was it. Less than three weeks from initial inquiry to installation. My partner and I are very pleased!

I was recommended Associated Stair Lifts Ltd by an Occupational Therapist at East Surrey Hospital back in 2018 as his father in law had used them previously. Having called them, a stairlift was delivered and installed promptly and proved to be a life saver, allowing me to transport my mother up and down stairs. I found the company to be both prompt and helpful in all aspects of their service during the past four years and would have no problem in highly recommending them whether renting or buying. Unfortunately due to my mother being bedbound there is no longer a requirement but in a personal way I am sad to see it go.

Called to get an estimation on cost for a rental stairlift for my mum and cannot fault the service at all. They came out to measure up within a couple of days of my initial contact and fitted the stairlift a week later. My mum is very happy with the service and commented how polite the installation man was and how tidy! would recommend 100% - thank you.