Associated Stairlifts Ltd

A very polite and helpful young man called Rory came. He worked quickly and efficiently and sorted out one or two difficulties for me. I am impressed and thank you for your service. Fingers crossed I don’t need to call you out again! His work seems very good.

This is definitely the company to use if you want efficient & effective customer service & action. In a little over 48 hrs, my rental stairlift has been fitted & I am finally able to get up & downstairs after a skiing accident left me badly injured. Eve in customer service has been exceptional in getting the installation arranged in such a short space of time & Rory had it fitted in just over an hour with no fuss or mess. I’m quite hard to impress but have absolutely no hesitation in recommending Associated Stairlifts to anyone wanting a first-class experience.

I received a telephone call to alert me that he was close by. I appreciate that. He arrived promptly. He was polite, approachable and professional. He answered any questions that I had in a very clear and undstandable way. He work quickly and efficiently and showed respect for the property. Absolutely excellent customer service received today. Thank you very much. He’s a credit to your company.

He phoned to give an estimated time of arrival, which was very helpful. He set too and quickly completed the work with no fuss. A very polite young man who is a credit to the company. Would definitely recommend him.

Stairlift man arrived and was wonderful. All disassembled and packed away with no fuss. Rory was lively and has left us clean tidy and undamaged.

This company provided very reliable stairlift equipment together with a great service given by engineers and office staff.

Trusted traders were totally fuss free. They came at the appointed time and did their work quietly and quickly. I would recommend them.

The engineer came to remove a stairlift that was no longer needed. He arrived at the time agreed and even phoned half an hour before hand to say when he would arrive. He was very polite and explained what would happen to the stairlift after removal. It was removed with care. In total it took just an hour to complete the removal. I would definitely recommend.

Great service from initial phone call enquiry to completion of removal. Always had a quick answering of call to company. People answering phone always polite, friendly and helpful. Rory came to remove the stairlift. Called ahead to say when he would arrive and was on time. He was quickly and efficiently on task to remove the stairlift. Left everything looking tidy, no mess. Polite and friendly throughout

Arranged date and time for the removal of stairlift, I had a call to confirm tge appointment and a call 1 hour before from the engineer confirming his arrival. He arrived exactly when he said he would and got straight on with the removal, extremely polite, clean and efficient. He completed his work and everything was tidy and shipshape, couldn't ask for better. I would definitely recommend this company to undertake stairlift removal. I'm pretty sure they would be just as good doing installation too. Thank you

Rory did an excellent job in removing the stairlift. Very quiet and extremely polite. No mess was left and I can heartily recommend Associated Stairlifts.

my mum has been with this company since 2015 she has always had fantastic service soon as i ring up greeted with very friendly staff on the phone and appointment is made quick with a engineer that comes out and sorts the problem .we had to call them out in dec 2021 the lady on the phone got my mum a quick appointment even though it was a busy time of year two engineers came out they was so friendly said mum would need a new lift but gave it a service to keep it running till they got her a new one which was not long a week later. I could not be their when engineer came back my mum is very elderly but the engineer was fantastic fitted the new stair lift which she is really happy about was very kind and put her paperwork away and had a nice chat with her on how her new stairlift worked . So i would recommend this company friendly helpful and their engineers do a fantastic job.

I needed a rental stairlift installed for my husband, I contacted a few companies and after seeing what they offered I chose Associated Stairlifts. It was fitted within a week by Rory who did a great job installing it with little fuss in under an hour and no mess. Paying a reasonable monthly rental without a contract was just what I needed and this cost included breakdown and all call out fees too. The hospice nurses who came to look after my husband were very impressed with the stairlift and the fact that it was rented rather than bought outright as it can take many months to get one installed by the local authority. It also was very neat and tidy against the wall of the stair case and took up very little room, I could still walk up the stairs whilst the chair was halfway up . My husband had use of it for a few months, it was a great help to him and saved us having a hospital bed put in the living room but unfortunately since then he went into hospital and has now sadly passed away and have now had it removed. I called Associated stairlifts to come and remove it which they did within a few weeks, Rory returned and dismantled it, it hasn’t left any marks on the walls and there is only a little bit of carpet flattened on the side of the stairs which will soon fluff up with vacuuming . You wouldn’t know there had been a stairlift there at all. Altogether I am very impressed with Associated Stairlifts for their great customer service and professionalism.

From initial phone enquiry through to fitting, every member of the team was friendly, understanding to our needs and efficient. Speedy service and hassle free. Would recommend.

I needed to hire a stairlift for my husband very quickly, Rory came to survey my staircase and the following week it was installed by him. I was very impressed by the professionalism of the whole installation and the customer service. It was all finished in 1.5 hours, it takes up very little room and looks good. Would recommend this company 100% if you need a stairlift installed. One very satisfied customer.

Rory came today to remove the stairlift. Rory was polite, friendly, his work was excellent he was quick, tidy, careful of the furnishings around him. It was a real pleasure to see someone who was well mannered polite and good at his work.

We needed a stairlift for dad and this company gave been brilliant. It was organised quickly, people turned up on time. We were kept informed. The price was great. We opted to rent which turned out well as sadly dad passed away a few weeks after it was installed. The company came and removed the lift with no fuss and you wouldn't even know it had been there. Very impressed. Thank you.

Many thanks to Associated Stairlifts for their support today. The young man/engineer who came along was polite and efficient and fixed the problem in no time at all. I thoroughly recommend the company. The phone is always answered swiftly and everyone is so friendly and accommodating.

Rory was extremely helpful fitting the stairlift. Polite, fast, efficient and explained everything very clearly to us. In fact the overall experience was problem-free. Would recommend!!

Fantastic service carried out by a couple of friendly young chaps very professional quick installation of my mom's new stairlift they were thorough and explained everything in detail I would highly recommend them and am glad my mother now has a lifetime rental with this company to give her some peace at mind

The Associated Stairlift technician serviced my sister's stairlift today. My sister is elderly and rather nervous. The engineer was friendly, polite and helpful and carried out the work efficiently, leaving my sister delighted with the result. I am a firm believer in the Which? Trusted Trader programme so am more than happy to endorse and recommend the service we received. I would also note that the overall cost of the service was only £10 more than an identical one carried out two years ago - I think that shows the value for money.

If you are looking for a stair lift and not sure which company to use? then stop and use Associated Stairlifts Ltd. This is my experience of Associated Stairlifts. I had a urgent installation as my father in law was coming out of the hospital and needed a stair lift the follow week. Associated Stairlifts understood my problem and the MD himself came to do the site survey at the weekend and the stair lift was installed the following week. After my father in law passed away, Associated Stairlifts understood and took the stair lift away. Great staff and great people. Many thanks Associated for your help and understanding.

Excellent service by Rory. He telephoned in advance to give arrival time, which he kept too. Very polite, and carried out service, and installed two new batteries. Reported intermittent left armrest switch/cable fault which I chose to not follow up as it was not a serious problem. He demonstrated the finished work and left the area clean and tidy.

My parents (who are pensioners) needed help going up and down stairs and needed a stairlift - I sourced quite a few Brands (including 'market leading' ones which I found ridiculously expensive) and eventually settled on Associated Stairlift and I have been absolutely delighted with their service. Basically, they do what they say they are going to do - the surveyor turned up on time and explained all the works (simply) to my 80 year old, the deposit was taken with no fuss (and taken off the final bill), AS then realised the works would cost LESS then quoted, and passed the discount onto me and, finally, the installation engineer (Rory) was brilliant - extremely quiet and clean and tidied up after himself. He also tried to stairlift out himself a few times (to ensure fingers/toes didn't get trapped) and didn't leave until my dad had tried it and he was sure he was comfortable with using it. It's so rare to find a company that just does their job ! Thank you

My wife who has terminal cancer had a fall which left her unable to climb the stairs, l was recommended Associated Stairlifts by CAB. I telephoned them on Thursday Morning and told them my problem and they sent a surveyor that afternoon and first thing on Friday morning a fitter arrived and the stairlift was fitted. I will be eternally grateful for their compassion and super service.