Associated Stairlifts Ltd

From initial phone enquiry through to fitting, every member of the team was friendly, understanding to our needs and efficient. Speedy service and hassle free. Would recommend.

I needed to hire a stairlift for my husband very quickly, Rory came to survey my staircase and the following week it was installed by him. I was very impressed by the professionalism of the whole installation and the customer service. It was all finished in 1.5 hours, it takes up very little room and looks good. Would recommend this company 100% if you need a stairlift installed. One very satisfied customer.

Rory came today to remove the stairlift. Rory was polite, friendly, his work was excellent he was quick, tidy, careful of the furnishings around him. It was a real pleasure to see someone who was well mannered polite and good at his work.

We needed a stairlift for dad and this company gave been brilliant. It was organised quickly, people turned up on time. We were kept informed. The price was great. We opted to rent which turned out well as sadly dad passed away a few weeks after it was installed. The company came and removed the lift with no fuss and you wouldn't even know it had been there. Very impressed. Thank you.

Many thanks to Associated Stairlifts for their support today. The young man/engineer who came along was polite and efficient and fixed the problem in no time at all. I thoroughly recommend the company. The phone is always answered swiftly and everyone is so friendly and accommodating.

Rory was extremely helpful fitting the stairlift. Polite, fast, efficient and explained everything very clearly to us. In fact the overall experience was problem-free. Would recommend!!

Fantastic service carried out by a couple of friendly young chaps very professional quick installation of my mom's new stairlift they were thorough and explained everything in detail I would highly recommend them and am glad my mother now has a lifetime rental with this company to give her some peace at mind

The Associated Stairlift technician serviced my sister's stairlift today. My sister is elderly and rather nervous. The engineer was friendly, polite and helpful and carried out the work efficiently, leaving my sister delighted with the result. I am a firm believer in the Which? Trusted Trader programme so am more than happy to endorse and recommend the service we received. I would also note that the overall cost of the service was only £10 more than an identical one carried out two years ago - I think that shows the value for money.

If you are looking for a stair lift and not sure which company to use? then stop and use Associated Stairlifts Ltd. This is my experience of Associated Stairlifts. I had a urgent installation as my father in law was coming out of the hospital and needed a stair lift the follow week. Associated Stairlifts understood my problem and the MD himself came to do the site survey at the weekend and the stair lift was installed the following week. After my father in law passed away, Associated Stairlifts understood and took the stair lift away. Great staff and great people. Many thanks Associated for your help and understanding.

Excellent service by Rory. He telephoned in advance to give arrival time, which he kept too. Very polite, and carried out service, and installed two new batteries. Reported intermittent left armrest switch/cable fault which I chose to not follow up as it was not a serious problem. He demonstrated the finished work and left the area clean and tidy.

My parents (who are pensioners) needed help going up and down stairs and needed a stairlift - I sourced quite a few Brands (including 'market leading' ones which I found ridiculously expensive) and eventually settled on Associated Stairlift and I have been absolutely delighted with their service. Basically, they do what they say they are going to do - the surveyor turned up on time and explained all the works (simply) to my 80 year old, the deposit was taken with no fuss (and taken off the final bill), AS then realised the works would cost LESS then quoted, and passed the discount onto me and, finally, the installation engineer (Rory) was brilliant - extremely quiet and clean and tidied up after himself. He also tried to stairlift out himself a few times (to ensure fingers/toes didn't get trapped) and didn't leave until my dad had tried it and he was sure he was comfortable with using it. It's so rare to find a company that just does their job ! Thank you

My wife who has terminal cancer had a fall which left her unable to climb the stairs, l was recommended Associated Stairlifts by CAB. I telephoned them on Thursday Morning and told them my problem and they sent a surveyor that afternoon and first thing on Friday morning a fitter arrived and the stairlift was fitted. I will be eternally grateful for their compassion and super service.

This company installed a stairlift for my Mum. Everything from the phone call to set up the survey to the install was perfect. Such good, quality work and such professional staff. I would recommend this company to friends and family.

Arrived on time, everything explained as to what was to be done. When finished I was told that all was in good working order. Excellent service.

Stairlift installed quickly and professionally in only a couple of hours. Very professional and knowledgeable fitter.

I needed a stairlift as Mum became very poorly almost overnight. Associated Stairlifts were local, and from the moment I phoned and spoke to them I knew I had made the right choice. No pushy sales talk, just gave the information we needed. The price was really competitive and the entire process from start to finish was so easy. The stairlift was fitted speedily, in under an hour within a week of ordering and works like a dream! It has changed our lives, I would never have managed without it. I am so happy I decided to order from Associated Stairlifts. Friendly, professional and no fuss. Many Thanks.

Would highly recommend associated stairlift services to anyone looking to rent a stairlift. They were really quick to install and we're able to remove relatively quickly when we no longer needed it.

I had a stairlift fitted for my Mum in order to give her her independence back, which is back in full, no more confined to her bedroom. Joe who fitted the stairlift couldn't have been any nicer, helpful and very thorough in his work. Also explaining how it all works and where to look for any trouble shooting. As a family we can't begin to thank you and your team for making my mum's life good again. Thank you all so very much, especially the 2 lovely polite and kind ladies I spoke with when enquiring about the lift. Very, very helpful well done Associated Stairlifts, wonderful!

Very professional service- arrived at the time requested - minimal noise and very tidy. Helpful office staff who were easy to contact prior to the stairlift being fitted. Excellent explanation of how to use the stairlift on the day, once fitted which gave my Mum confidence.

Professional job well done. Good customer liaison. Tidy workmanship by Joe. Would recommend company.

We had a problem with our stairlift in that it wouldn’t come down on the controls on the chair arms. I phoned Sarah at Associated Stairlifts on Monday and she arranged for an engineer to call on the Thursday. As promised Rory arrived and knew straight away what the problem was and set about putting it right. He was a very polite and friendly young man and was chatting away to us while working. We really appreciated him calling and putting it right and can’t thank him enough. We would always recommend Associated Stairlifts to anyone who needs a stairlift fitted.

Great company to deal with. Always courteous and helpful. We needed a new stairlift in our new build home. They helped us choose an appropriate model and fitted it on the day after our house move, as requested. We needed some adjustments made to the installation due to my being 6ft 5inches tall and unable to be present at the install due to Covid restrictions. Within 48 house an engineer has visited and resolved the issues to our entire satisfaction. We highly recommend this company.

This company was recommended to me by a friend. We had already had a salesperson from a very well known brand come and measure up and he really gave us the hard sell, which definitely put me off. So I phoned this company-based a long way from us in Leicester. A person came to measure up within days and a few days later a ‘like new’ chair was fitted. Sadly it wasn’t suitable for me but the chief engineer came the day after to see if he could make the necessary adjustments. It still wasn’t right for me - but not their fault, my right leg doesn’t bend very well. The engineer removed it there and then, leaving no mess at all. And we got all our money back! Even the deposit which I honestly thought we would lose. What an outstanding company! I can honestly recommend them whole heartedly to anyone having difficulty with stairs. Wonderful - I can’t praise them enough.

We unfortunately needed a stairlift for my 23yr old son in law who has motor neurons disease, from quote to installation this company has gone above and beyond. Jane was really helpful and and made sure we had the lift fitted asap. The fitters were friendly and polite, and professional. I can’t recommend this company enough.

My stairlift broke down so a friend recommended this company. It was the best referral I've ever used. The engineers (2 engineers on day 1 & 1 on 2nd ) visit. They gave the stairlift a very thorough examination and diagnosed a new charge needed. They ordered the part before leaving and quoted the same price as a supply part only firm. The part was available the next day and they again were very thorough. The quality of work and the outstanding employees warrant this 5***** appraisal. The employees are a credit to this firm and promote a positive experience. The price of the job was extremely acceptable and will recommend this company highly. Thank you Associated Stairlifts.