Endorsed by Which?

Associated Stairlifts Ltd

5.0

276 Reviews

Opening Hours
Today - 08:00–19:00
  • Monday 08:00–19:00
  • Tuesday 08:00–19:00
  • Wednesday 08:00–19:00
  • Thursday 08:00–19:00
  • Friday 08:00–19:00
  • Saturday 08:00–19:00
  • Sunday 08:00–19:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

MAY 2025
FEBRUARY 2023

About

We are a long established independent family-run business with over 35 years experience and have firmly gained a reputation for quality customer service and value for money. We operate nationwide throughout the UK to supply quality new, reconditioned and rental stairlifts for straight or curved staircases.

Being an independent supplier of stairlifts, we are able to advise you on the best solution for your particular staircase and your own specific requirements. We pride ourselves on taking the time to understand the needs of our customers, and on providing useful, professional and friendly advice to help you make your final decision on the right solution for you.

We offer a wide range of stairlifts which you are able to rent or buy. This is often a personal decision, based upon your financial situation and the length of time you wish to use it.

We cover areas like London, West Midlands, East Midlands, Nottingham, Peterborough, Sheffield and many more!

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts
    • Stairlift Engineers
  • More Services

    • we install
    • service
    • maintain curved and straight stairlift

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
276 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Efficient, friendly service
Customer Service
Quality
Value
From initial phone enquiry through to fitting, every member of the team was friendly, understanding to our needs and efficient. Speedy service and hassle free. Would recommend.
Kirstie in West Midlands Posted on 13/09/2021 , work completed 13/09/2021
The trader replied (on 22/09/2021)
Hi Kirstie Thanks very much for taking the time to write a great review for us, it is very much appreciated by us all. Thanks again from everyone at Associated Stairlifts Ltd.
Great service
Customer Service
Quality
Value
I needed to hire a stairlift for my husband very quickly, Rory came to survey my staircase and the following week it was installed by him. I was very impressed by the professionalism of the whole installation and the customer service. It was all finished in 1.5 hours, it takes up very little room and looks good. Would recommend this company 100% if you need a stairlift installed. One very satisfied customer.
Customer in Hertfordshire Posted on 10/09/2021 , work completed 09/09/2021
The trader replied (on 15/09/2021)
Hi Thanks very much for your great review. We are really pleased that we could install the stairlift so quickly for you. I will pass on your comments to all involved and we really appreciate you writing a review for us. Many thanks all at Associated Stairlifts Ltd
Great work clean and tidy
Customer Service
Quality
Value
Rory came today to remove the stairlift. Rory was polite, friendly, his work was excellent he was quick, tidy, careful of the furnishings around him. It was a real pleasure to see someone who was well mannered polite and good at his work.
Sally in Oxfordshire Posted on 08/09/2021 , work completed 08/09/2021
The trader replied (on 09/09/2021)
Hi Sally, thanks very much for the great review. We will make sure that your comments are passed on to Rory. Thank you so much for taking the time to write the review it is very much appreciated. Thanks again from everyone at Associated Stairlifts Ltd.
Very well looked after.
Customer Service
Quality
Value
We needed a stairlift for dad and this company gave been brilliant. It was organised quickly, people turned up on time. We were kept informed. The price was great. We opted to rent which turned out well as sadly dad passed away a few weeks after it was installed. The company came and removed the lift with no fuss and you wouldn't even know it had been there. Very impressed. Thank you.
Jan in Norfolk Posted on 07/09/2021 , work completed 07/09/2021
The trader replied (on 08/09/2021)
Hi Jan. Thank you so much for taking the time to write a review. We were really sorry to hear that your dad passed away, but glad that we could help you all when needed. We will make sure that all your feedback is passed on to everyone and it is really appreciated. Thanks again from everyone at Associated Stairlifts Ltd.
Repair to stairlift
Customer Service
Quality
Value
Many thanks to Associated Stairlifts for their support today. The young man/engineer who came along was polite and efficient and fixed the problem in no time at all. I thoroughly recommend the company. The phone is always answered swiftly and everyone is so friendly and accommodating.
Ann in Warwickshire Posted on 27/08/2021 , work completed 27/08/2021
The trader replied (on 31/08/2021)
Hi Ann, thank you so much for your gratifying review, we really appreciate this positive feedback and will make sure Rory hears of this. We are pleased to hear that our services satisfied you. Thanks again from everyone here at Associated Stairlifts Ltd.
Stairlift
Customer Service
Quality
Value
Rory was extremely helpful fitting the stairlift. Polite, fast, efficient and explained everything very clearly to us. In fact the overall experience was problem-free. Would recommend!!
Customer in Kent Posted on 26/08/2021 , work completed 26/08/2021
The trader replied (on 27/08/2021)
Hi, thank you for taking the time to write such a great review, We'll ensure Rory gets the wonderful feedback. We are glad to have been of help to you. Many thanks from Luba and everyone from Associated Stairlifts Ltd.
Brilliant service
Customer Service
Quality
Value
Fantastic service carried out by a couple of friendly young chaps very professional quick installation of my mom's new stairlift they were thorough and explained everything in detail I would highly recommend them and am glad my mother now has a lifetime rental with this company to give her some peace at mind
Customer in Staffordshire Posted on 24/08/2021 , work completed 24/08/2021
The trader replied (on 24/08/2021)
Hi, thank you for your great review and we will make sure that your feedback gets back to our engineers Jack and Jack. We are so pleased that your mom feels like she has peace of mind and happy that we have been able to help. Thanks again from all at Associated Stairlifts Ltd
Friendly and efficient service
Customer Service
Quality
Value
The Associated Stairlift technician serviced my sister's stairlift today. My sister is elderly and rather nervous. The engineer was friendly, polite and helpful and carried out the work efficiently, leaving my sister delighted with the result. I am a firm believer in the Which? Trusted Trader programme so am more than happy to endorse and recommend the service we received. I would also note that the overall cost of the service was only £10 more than an identical one carried out two years ago - I think that shows the value for money.
Customer in Northamptonshire Posted on 18/08/2021 , work completed 18/08/2021
The trader replied (on 20/08/2021)
Hi Thank you so much for your great review. We all really appreciate receiving feedback from customers and thank you for taking the time. We are really pleased that your sister is happy with our service and I will let everyone here know. Thanks again Jane and everyone at Associated Stairlifts Ltd
Outstanding service
Customer Service
Quality
Value
If you are looking for a stair lift and not sure which company to use? then stop and use Associated Stairlifts Ltd. This is my experience of Associated Stairlifts. I had a urgent installation as my father in law was coming out of the hospital and needed a stair lift the follow week. Associated Stairlifts understood my problem and the MD himself came to do the site survey at the weekend and the stair lift was installed the following week. After my father in law passed away, Associated Stairlifts understood and took the stair lift away. Great staff and great people. Many thanks Associated for your help and understanding.
Rohit in Greater London Posted on 11/08/2021 , work completed 14/12/2020
The trader replied (on 13/08/2021)
Hi Rohit Thanks very much for your lovely review. Its really kind of you to take the time and I'll make sure everyone gets to hear your feedback. We are really pleased that we were able to help you and your father. Thanks again Jane and all at Associated Stairlifts
Straight stairlift service
Customer Service
Quality
Value
Excellent service by Rory. He telephoned in advance to give arrival time, which he kept too. Very polite, and carried out service, and installed two new batteries. Reported intermittent left armrest switch/cable fault which I chose to not follow up as it was not a serious problem. He demonstrated the finished work and left the area clean and tidy.
Customer in Greater London Posted on 05/08/2021 , work completed 05/08/2021
The trader replied (on 06/08/2021)
Hi. Thank you very much for taking the time to write a review for us, your feedback is really appreciated. We are so pleased that you are happy with our service and Rory our engineer. Thanks again. Jane and all at Associated Stairlifts.
Stairlift set up for pensioner parents
Customer Service
Quality
Value
My parents (who are pensioners) needed help going up and down stairs and needed a stairlift - I sourced quite a few Brands (including 'market leading' ones which I found ridiculously expensive) and eventually settled on Associated Stairlift and I have been absolutely delighted with their service. Basically, they do what they say they are going to do - the surveyor turned up on time and explained all the works (simply) to my 80 year old, the deposit was taken with no fuss (and taken off the final bill), AS then realised the works would cost LESS then quoted, and passed the discount onto me and, finally, the installation engineer (Rory) was brilliant - extremely quiet and clean and tidied up after himself. He also tried to stairlift out himself a few times (to ensure fingers/toes didn't get trapped) and didn't leave until my dad had tried it and he was sure he was comfortable with using it. It's so rare to find a company that just does their job ! Thank you
Dhana in Slough Posted on 26/07/2021 , work completed 26/07/2021
The trader replied (on 27/07/2021)
Hi Dhana, Thank you so much for taking the time to leave a review. We are really pleased that you are happy with our service and that we were able to help. Your valuable feedback has been passed on to everyone involved. Please contact us at any time if you have any questions. Thanks again Jane and all at Associated Stairlifts
Fitting of Acorn Stairlift in my home.
Customer Service
Quality
Value
My wife who has terminal cancer had a fall which left her unable to climb the stairs, l was recommended Associated Stairlifts by CAB. I telephoned them on Thursday Morning and told them my problem and they sent a surveyor that afternoon and first thing on Friday morning a fitter arrived and the stairlift was fitted. I will be eternally grateful for their compassion and super service.
Brian in Warwickshire Posted on 12/07/2021 , work completed 09/07/2021
The trader replied (on 12/07/2021)
Thank you Brian for taking the time to write such a lovely review, we are very pleased to have helped your wife. Kind regards, Luba at Associated Stairlifts.
Install of stair lift
Customer Service
Quality
Value
This company installed a stairlift for my Mum. Everything from the phone call to set up the survey to the install was perfect. Such good, quality work and such professional staff. I would recommend this company to friends and family.
Customer in Greater London Posted on 29/06/2021 , work completed 16/06/2021
The trader replied (on 02/07/2021)
Hi Thank you so much for taking the time to post a review for us it is very much appreciated. We are so pleased we were able to help and have passed on your feedback to everyone involved. Thanks again Jane and everyone at Associated Stairlifts
Stairlift Service
Customer Service
Quality
Value
Arrived on time, everything explained as to what was to be done. When finished I was told that all was in good working order. Excellent service.
Ann in South Yorkshire Posted on 15/06/2021 , work completed 15/06/2021
The trader replied (on 16/06/2021)
Hi Ann Thank you so much for taking the time to post a review. We are pleased you are happy with our service and if you have any questions at all please contact us at any time. Thanks again Jane
Great service
Customer Service
Quality
Value
Stairlift installed quickly and professionally in only a couple of hours. Very professional and knowledgeable fitter.
John in Greater London Posted on 10/06/2021 , work completed 10/06/2021
The trader replied (on 11/06/2021)
Hi John. Thanks for taking the time to write the review. We are glad that you are happy with our service, and you can contact us at any time if you have any questions. Thanks again.
Mum's stair lift
Customer Service
Quality
Value
I needed a stairlift as Mum became very poorly almost overnight. Associated Stairlifts were local, and from the moment I phoned and spoke to them I knew I had made the right choice. No pushy sales talk, just gave the information we needed. The price was really competitive and the entire process from start to finish was so easy. The stairlift was fitted speedily, in under an hour within a week of ordering and works like a dream! It has changed our lives, I would never have managed without it. I am so happy I decided to order from Associated Stairlifts. Friendly, professional and no fuss. Many Thanks.
Marie in Leicester Posted on 20/04/2021 , work completed 01/04/2021
Helpful and great service
Customer Service
Quality
Value
Would highly recommend associated stairlift services to anyone looking to rent a stairlift. They were really quick to install and we're able to remove relatively quickly when we no longer needed it.
Customer in West Sussex Posted on 15/04/2021 , work completed 15/04/2021
Thorough work, very tidy,
Customer Service
Quality
Value
I had a stairlift fitted for my Mum in order to give her her independence back, which is back in full, no more confined to her bedroom. Joe who fitted the stairlift couldn't have been any nicer, helpful and very thorough in his work. Also explaining how it all works and where to look for any trouble shooting. As a family we can't begin to thank you and your team for making my mum's life good again. Thank you all so very much, especially the 2 lovely polite and kind ladies I spoke with when enquiring about the lift. Very, very helpful well done Associated Stairlifts, wonderful!
Sally in Oxfordshire Posted on 15/04/2021 , work completed 12/04/2012
Professional and reliable
Customer Service
Quality
Value
Very professional service- arrived at the time requested - minimal noise and very tidy. Helpful office staff who were easy to contact prior to the stairlift being fitted. Excellent explanation of how to use the stairlift on the day, once fitted which gave my Mum confidence.
Karen in Northumberland Posted on 30/03/2021 , work completed 30/03/2021
Professional work
Customer Service
Quality
Value
Professional job well done. Good customer liaison. Tidy workmanship by Joe. Would recommend company.
Customer in Leicestershire Posted on 23/03/2021 , work completed 23/03/2021
Great after sales service by Rory
Customer Service
Quality
Value
We had a problem with our stairlift in that it wouldn’t come down on the controls on the chair arms. I phoned Sarah at Associated Stairlifts on Monday and she arranged for an engineer to call on the Thursday. As promised Rory arrived and knew straight away what the problem was and set about putting it right. He was a very polite and friendly young man and was chatting away to us while working. We really appreciated him calling and putting it right and can’t thank him enough. We would always recommend Associated Stairlifts to anyone who needs a stairlift fitted.
Customer in Bath and North East Somerset Posted on 18/03/2021 , work completed 18/03/2021
Fantastic new stairlift fitted
Customer Service
Quality
Value
Great company to deal with. Always courteous and helpful. We needed a new stairlift in our new build home. They helped us choose an appropriate model and fitted it on the day after our house move, as requested. We needed some adjustments made to the installation due to my being 6ft 5inches tall and unable to be present at the install due to Covid restrictions. Within 48 house an engineer has visited and resolved the issues to our entire satisfaction. We highly recommend this company.
David in Staffordshire Posted on 18/03/2021 , work completed 16/03/2021
Reconditioned Stairlift
Customer Service
Quality
Value
This company was recommended to me by a friend. We had already had a salesperson from a very well known brand come and measure up and he really gave us the hard sell, which definitely put me off. So I phoned this company-based a long way from us in Leicester. A person came to measure up within days and a few days later a ‘like new’ chair was fitted. Sadly it wasn’t suitable for me but the chief engineer came the day after to see if he could make the necessary adjustments. It still wasn’t right for me - but not their fault, my right leg doesn’t bend very well. The engineer removed it there and then, leaving no mess at all. And we got all our money back! Even the deposit which I honestly thought we would lose. What an outstanding company! I can honestly recommend them whole heartedly to anyone having difficulty with stairs. Wonderful - I can’t praise them enough.
Customer in Lancashire Posted on 15/03/2021 , work completed 12/03/2021
Great company 5* service
Customer Service
Quality
Value
We unfortunately needed a stairlift for my 23yr old son in law who has motor neurons disease, from quote to installation this company has gone above and beyond. Jane was really helpful and and made sure we had the lift fitted asap. The fitters were friendly and polite, and professional. I can’t recommend this company enough.
Customer in Central Bedfordshire Posted on 05/03/2021 , work completed 04/03/2021
Stairlift amazing staff
Customer Service
Quality
Value
My stairlift broke down so a friend recommended this company. It was the best referral I've ever used. The engineers (2 engineers on day 1 & 1 on 2nd ) visit. They gave the stairlift a very thorough examination and diagnosed a new charge needed. They ordered the part before leaving and quoted the same price as a supply part only firm. The part was available the next day and they again were very thorough. The quality of work and the outstanding employees warrant this 5***** appraisal. The employees are a credit to this firm and promote a positive experience. The price of the job was extremely acceptable and will recommend this company highly. Thank you Associated Stairlifts.
Ann in Warwickshire Posted on 03/03/2021 , work completed 03/03/2021