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Endorsed by Which?
Associated Stairlifts Ltd
Opening Hours
Today - 08:00–19:00
- Monday 08:00–19:00
- Tuesday 08:00–19:00
- Wednesday 08:00–19:00
- Thursday 08:00–19:00
- Friday 08:00–19:00
- Saturday 08:00–19:00
- Sunday 08:00–19:00
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
We are a long established independent family-run business with over 35 years experience and have firmly gained a reputation for quality customer service and value for money. We operate nationwide throughout the UK to supply quality new, reconditioned and rental stairlifts for straight or curved staircases.
Being an independent supplier of stairlifts, we are able to advise you on the best solution for your particular staircase and your own specific requirements. We pride ourselves on taking the time to understand the needs of our customers, and on providing useful, professional and friendly advice to help you make your final decision on the right solution for you.
We offer a wide range of stairlifts which you are able to rent or buy. This is often a personal decision, based upon your financial situation and the length of time you wish to use it.
We cover areas like London, West Midlands, East Midlands, Nottingham, Peterborough, Sheffield and many more!
What we do
Disability and mobility
- Stairlifts
- Step Lifts
- Stairlift Engineers
More Services
- we install
- service
- maintain curved and straight stairlift
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
282 reviews
Recommended
Recommended
by 100% of customers
Sort by
Quick response
Customer Service
Quality
Value
We needed a stairlift installed at quite short notice. I made the enquiry on Monday and the installation was completed on Thursday of the same week. The self service measurement option on the website meant that we only needed one visit. The engineer was polite and helpful and the installation of a straight chair lift took approx. 1.5 hours, including paperwork and user demonstration. Very happy so far.
Customer in Greater London
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Needed a,stairlift removing. Was quoted the best price and work completed within 2 days of call. Rory was fast and efficient and very polite and respectful. Would recommend this company and use again if ever need to fit another lift
Customer in South Yorkshire
, work completed
Recommended
Stairlift
Customer Service
Quality
Value
What an supportive and can do company they are. Trying to get consent for getting a stair lift fitted from social housing was a challenge but this company went the extra mile to get it all done. I needed a stairlift quickly and they did it. I cant express how efficient and caring they have been throughout the whole process. Wouldn't hesitate to recommend them. They were superb.
Customer in Hampshire
, work completed
Recommended
Excellent service from this helpful and efficient company
Customer Service
Quality
Value
Associated Stairlifts made the installation of our unit simple, straightforward and stress-free. The office manager, company boss and fitting engineer all worked together to answer my questions promptly, suggest different fitting options and install the lift with the minimum of fuss and bother. The engineer called us thirty minutes before arrival, installed the unit within an hour and a half, gave us a helpful demonstration, answered our questions and that was it. Less than three weeks from initial inquiry to installation. My partner and I are very pleased!
Customer in Greater London
, work completed
Recommended
Exceptional service
Customer Service
Quality
Value
I was recommended Associated Stair Lifts Ltd by an Occupational Therapist at East Surrey Hospital back in 2018 as his father in law had used them previously. Having called them, a stairlift was delivered and installed promptly and proved to be a life saver, allowing me to transport my mother up and down stairs. I found the company to be both prompt and helpful in all aspects of their service during the past four years and would have no problem in highly recommending them whether renting or buying. Unfortunately due to my mother being bedbound there is no longer a requirement but in a personal way I am sad to see it go.
Customer in West Sussex
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Called to get an estimation on cost for a rental stairlift for my mum and cannot fault the service at all. They came out to measure up within a couple of days of my initial contact and fitted the stairlift a week later. My mum is very happy with the service and commented how polite the installation man was and how tidy! would recommend 100% - thank you.
Customer in Leicestershire
, work completed
Recommended
Temporary Stair Lift
Customer Service
Quality
Value
Absolutely brilliant. I called on the Tuesday and the stair lift was put in on the Thursday. I was impressed how quickly the work was done and no mess at all. The engineer was friendly and gave full instructions. 100% will recommend
Customer in Warwickshire
, work completed
Recommended
Great people to deal with.
Customer Service
Quality
Value
Just had this lift installed as I needed one urgently for my wife Contacted several NHS suggested suppliers who didn’t impress over the phone, then after doing my own research discovered Associated Stairlifts. Initial phone contact was polite & informative & emailed a brochure immediately. The site survey was arranged for the following Tuesday & the stairlift fitting on Thursday if I so wished. It all went like clockwork. So in 7 days from initial contact to fitting ( with a weekend in between) it was all done. Polite informative staff, expert fitter. All businesses should be this good. Impressive!
Customer in Worcestershire
, work completed
Recommended
Associated Stairlifts-5 Stars
Customer Service
Quality
Value
Very efficient company and reasonable prices. The initial contact on 03/10/2022, was excellent, very knowledgeable sales support. Two days later Andy did a site survey and explained all options clearly, and I placed an order for a nearly new refurbished stairlift for £1250. Six days later the stairlift was installed by Rory. He was a very efficient worker and left the stairs spotless after installation. After my excellent experience with Associated Stairlifts would recommend this company to anyone.
Customer in West Midlands
, work completed
Recommended
Fantastic Service
Customer Service
Quality
Value
I had a temporary stairlift installed for my dad who is very poorly and the service I received was first class and the most affordable. I would definitely recommend Associated Stairlifts for anyone wanting to buy or rent.
Customer in Greater Manchester
, work completed
Recommended
Excellent in every way
Customer Service
Quality
Value
Our engineer, Luke, could not have been more efficient or professional. He carried out a brilliant service on my refurbished chairlift and was able to answer all my questions, as well as offering advice should I need to turn off the machine to enable household electrical work to be undertaken. I purchased my chairlift a year ago and every member of staff from the lady who answers the phone, Jack who installed it and today’s engineer, Luke, have been delightful. I have no hesitation in wholeheartedly recommending this family run business, Associated Stairlifts, to anyone. Thank you so much. Liz Wilson
Customer in Surrey
, work completed
Recommended
Stairlift installation
Customer Service
Quality
Value
Brilliant company!! Needed an urgent appointment for a stairlift to be fitted, this company did a fabulous job . From the initial enquiry, through the arrangements and the fitting very professional . I would definitely recommend. Thank you
Customer in Leicestershire
, work completed
Recommended
Amazing company
Customer Service
Quality
Value
We never think the day may come when a stair lift is needed in your home. But thanks to this amazing company it was all so easy. From phone call to fitting in just over a week. Simple to use and because you can rent no huge outlay of money.
Customer in West Midlands
, work completed
Recommended
Stairlift installation.
Customer Service
Quality
Value
The stairlift fitters arrived on time to fit my Flow X stairlift. They were very personable and professional and carried out the work quietly and proficiently. I was given thorough instructions on how to operate the stairlift and given the opportunity to try it out before they left and ask as many questions as I needed to. Associated Stairlifts were a pleasure to deal with and I would have no hesitation in recommending them to anyone!
Customer in Leicestershire
, work completed
Recommended
Helpful, very efficient service.
Customer Service
Quality
Value
Suddenly faced with the need to consider a stairlift and anxiously expecting the process would be costly and require some building disturbance, I was relieved and reassured upon contacting this company that all my needs would be met through renting a stairlift on a monthly basis. Less than ten days passed from enquiry to assessment and fitting, by pleasant efficient engineers, I now have installed a top range stairlift, with minimal fuss and the promise that when it’s no longer required it will be removed, leaving only a pressure imprint on the stair carpet which can be brushed out. I feel very relieved and can trust Associated Stairlifts to support our needs over the next months.
Audrey in Buckinghamshire
, work completed
Recommended
Great service, efficient, came when they said, Rory was great, very speedy but respectful of the property and did a really good job.
Customer Service
Quality
Value
Great service on the phone, booked the job in speedily, Rory called prior to arriving as I requested and he worked very efficiently when he arrived. All in all a pleasure to do business with this company!
Customer in Greater Manchester
, work completed
Recommended
Stairlift temival
Customer Service
Quality
Value
Turned up on time after phone call to say 1/2 away. Very courteous young man who knew what he was doing. Stairlift out with the minimum of disruption. Very pleased with the job.
Customer in
, work completed
Recommended
Stair lift removal.
Customer Service
Quality
Value
Punctual, quick, efficient, tidy and polite. Rory rang when on his way, clearly explained what he was going to do, left the area tidy. Was very polite.
Customer in Warwickshire
, work completed
Recommended
Service .
Customer Service
Quality
Value
A very polite and helpful young man called Rory came. He worked quickly and efficiently and sorted out one or two difficulties for me. I am impressed and thank you for your service. Fingers crossed I don’t need to call you out again! His work seems very good.
Customer in Greater London
, work completed
Recommended
Above & Beyond Customer Service & Care
Customer Service
Quality
Value
This is definitely the company to use if you want efficient & effective customer service & action. In a little over 48 hrs, my rental stairlift has been fitted & I am finally able to get up & downstairs after a skiing accident left me badly injured. Eve in customer service has been exceptional in getting the installation arranged in such a short space of time & Rory had it fitted in just over an hour with no fuss or mess. I’m quite hard to impress but have absolutely no hesitation in recommending Associated Stairlifts to anyone wanting a first-class experience.
Customer in Worcestershire
, work completed
Recommended
Excellent customer service
Customer Service
Quality
Value
I received a telephone call to alert me that he was close by. I appreciate that. He arrived promptly. He was polite, approachable and professional. He answered any questions that I had in a very clear and undstandable way. He work quickly and efficiently and showed respect for the property. Absolutely excellent customer service received today. Thank you very much. He’s a credit to your company.
Customer in Suffolk
, work completed
Recommended
Excellent quick work
Customer Service
Quality
Value
He phoned to give an estimated time of arrival, which was very helpful. He set too and quickly completed the work with no fuss. A very polite young man who is a credit to the company. Would definitely recommend him.
Customer in Hampshire
, work completed
Recommended
Lovely
Customer Service
Quality
Value
Stairlift man arrived and was wonderful. All disassembled and packed away with no fuss. Rory was lively and has left us clean tidy and undamaged.
Customer in Essex
, work completed
Recommended
Great service
Customer Service
Quality
Value
This company provided very reliable stairlift equipment together with a great service given by engineers and office staff.
Customer in Kent
, work completed
Recommended
Smooth operation to remove stairlift
Customer Service
Quality
Value
Trusted traders were totally fuss free. They came at the appointed time and did their work quietly and quickly. I would recommend them.
Customer in Norfolk
, work completed
Recommended