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Endorsed by Which?
AST Services Ltd
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
AST Services Limited was established in 1995 by Tony Tucker a former lift and escalator engineer. Tony has spent a total of 39 years in the lift industry, the last 28 specifically working with domestic stairlifts. The combined stairlift experience of our two most senior engineers totals over 40 years! Although a small friendly company with a highly motivated and dedicated team, we easily match our larger competitors in terms of experience and ability. Being a small company with excellent experience means we can give unrivalled levels of service both during the installation phase and the subsequent maintenance of your stairlift.
To date, our customers include cancer care hospices, local authority social services, MacMillan Cancer Nurses and Occupational Therapists as well as charitable organisations such as the Royal British Legion and Motor Neurone Disease association.
What we do
Disability and mobility
- Stairlifts
- Stairlift Engineers
More Services
- we rent and sell both straight and curved stairlifts.
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.9
121 reviews
Recommended
Recommended
by 100% of customers
Sort by
Good installation, excellent friendly service and ongoing support
Customer Service
Quality
Value
We would like to thank AST Services for our stairlift which has been invaluable. I have waited six months before writing this review to allow time to give a true reflection on the reliability of the Brooks Stairlift and the ongoing service support provided by the AST Team. I am 100% satisfied with everything from the initial survey that was carried out by Ricky who has vast experience with these products, to the installation, to the friendly and efficient ongoing service support provided by Ricky & Ryan. The AST Team are easily contactable should you have any queries or concerns relating to the product that they have installed.
Customer in Berkshire
, work completed
Recommended
A memorable experience for all the right reasons
Customer Service
Quality
Value
From my first enquiry to last contact, AST Services provided a level and quality of service rarely seen these days. At a challenging time I took a deep breath and started making calls believing I was about to enter a dark world of pressure sales, huge expense and frustration. How wrong I was. My initial call was taken by Jason who was knowledgable, genuinely keen to understand our situation and provided straightforward information on options and costings which gave me confidence. He said he would message his colleague who covered my area. Five minutes later Ryan called, said he was nearby and would visit straight away. Ryan arrived 20 minutes later, measured up and explained stairlift, cost and service options clearly. We felt comfortable to proceed and he returned the next day to complete the installation of a straight stairlift with hinged rail and auto swivel. Prior to leaving he outlined emergency and out of hours arrangements and responded promptly when I has a query the next morning. I also called him error without knowing I’d done so and my call was returned straight away to check that all was well (sorry Ryan!) I feel this bodes well should I have need for out of hours help. Ryans work and presence in our home was a ray of sunshine at what was a very difficult time. I cannot offer a single piece of constructive criticism, 10/10, nailed it!
Customer in Surrey
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
AST fitted a stair lift for my parents nearly a decade ago. We have had nothing but positive experience with them. They are reliable and trustworthy and have always responded quickly whenever we have called them. I couldn't recommend them highly enough.
Customer in Greater London
, work completed
Recommended
Happy customer
Customer Service
Quality
Value
I purchased a stairlift from AST some 10 years ago and the service has been excellent every year since. I have recommended them to others including family members.
Customer in Greater London
, work completed
Recommended
Awful experience
AST was recommended to us by friends we had met at a support group and they had had a very positive experience of AST buying a reconditioned stair lift. There was no pressure sales when the representative came to measure up and this part of the experience was positive. It is also nice to use a local company. We phoned on 22/4/23 and they said they could fit on the 24/5/23. I asked what the difference was between the rental and buying a reconditioned and was told that the recondition are less than 3 years old and rental more than 3 years old. We opted for a reconditioned. When the man came to fit it on the 24th as agreed, he put the rail on our stairs and I was shocked as it appeared dirty inside the track. Inspecting it, it contained a lot of carpet fluff and dust from previous owner(s) as well as pine needles and there was also rust. The fitter explained that the motor and seat are less than 3 years old but the rail is whatever they have. Appalled we rejected the stair lift and bought a new one from another company. We did not lose any money as they did not ask for any upfront. However, I am very concerned, as whilst I am not vulnerable and felt able to reject their dirty and in what appeared to be very poor condition stair lift, many in their client base will be very vulnerable.
Customer in Hertfordshire
(Reviewer did not use service)
Great and quick service
Customer Service
Quality
Value
I originally emailed AST on Sunday and was expecting a call on the Monday but got a call the same day. I explained about my mum needing a stairlift and asked if someone would need to come to the house to do a review of the stairs etc. Tony was very kind and explained about filming the stairs and submitting it so that he could work out a quote from the video and explained about renting or purchasing. After submitting the video Tony responded with the quote and the different options. After my mum decided which option she thought was best, we arranged a date for the workmen to attend. They did a brilliant job of installing the stairlift which is easy and simple to use. My mum was very happy and now brings her a greater quality of life as she was really struggling to walk up the stairs due to her age.
Customer in Hertfordshire
, work completed
Recommended
Professional, compassionate, efficient service
Customer Service
Quality
Value
AST Services: 1. responded to our voice mail message within minutes; 2. attended the same day to carry out a survey for stair lift installation; 3. developed a viable solution for a challenging staircase layout; 4. installed the stair lift the following day; 5. kept the disruption to a minimum; 6. showed great compassion and patience in providing training to the 90-year-old customer and carers.
Customer in Greater London
, work completed
Recommended
Reliable and dependable company
Customer Service
Quality
Value
AST, The Friendly Stairlift Company, supplied and fitted a stair lift just one day in February 2008. The same stair lift has been operating safely and reliably here for the past fourteen years - thanks to AST's excellent and attentive service. Great work!
Customer in Hertfordshire
, work completed
Recommended
Providing and fitting a Stairlift
Customer Service
Quality
Value
On the first visit, by an engineer not a salesman, the information was clear, exact and all questions answered honestly by a personable young man. The prices were reaonable and the aftercare seemed excellent. I ordered the reconditioned lift from them after seeing other companies representatives. The lift was installed the following day by the company's owner with absolute efficiency, time given to explanation again and the 24hour after care service assured. Both gentlemen were friendly, patient and a pleasure to have in my home. Any mess, of which there was a negligible amount, was cleaned up immediately. There was a fault with the battery which occurred the following day and the issue was fixed the very same day. I can highly recommend this company.
Customer in Hertfordshire
, work completed
Recommended
Straightforward, Experienced, Efficient
Customer Service
Quality
Value
Because my wife has been finding the stairs an increasing challenge, we have been considering a lift for a while. We found the details of Tony's company through the 'Which Trusted Traders' site and are really pleased we went with him. The pricing is straightforward. They understood our needs from the outset and recommended a cost-effective solution. They explained our options clearly and set it all down in writing. From the point of our deciding to go with them, it was a matter of days to the installation. Tony did the job himself and we felt comfortable we were with an experienced engineer who knew his stuff. He completed the job efficiently and to time. Early days yet - but the lift has certainly made a difference to my wife's well-being. We are more than happy to recommend AST.
Customer in Hertfordshire
, work completed
Recommended