A simple burst pipe incident in my ground floor London mansion flat, just before Christmas, escalated when communal pipes serving the block were found to have ruptured. This required negotiation with multiple parties, all of which were initiated and progressed by Avalon. Due to Covid I was unable to return to the UK, without Shener on the ground, his diligent communication of the issues - illustrated by photo's, videos and thermal imaging, his patience, professionalism, care and complete reliability, I frankly don't know what I would have done. He's responsive, always available, carries out impeccable work above and beyond the call of duty and is ably supported by Abdul and Annika in the office. Absolutely brilliant.