Baseline Build and Renovate Ltd

I approached my home improvement project with some trepidation as I have had problems with builders in the past. However, I found Calum of Baseline Builders on the Federation of Master Builders website, as well as being on the Which Trusted Trader scheme. The work I required was to remove part of a weight-bearing wall, put in a steel support beam, fit a new kitchen and outside tap, fit new flooring, and decorate. I discussed my project with him, went to see some of his work, and decided to proceed. I did not regret it. He was efficient and business-like. The workmen who carried out the work did so to a high standard, within budget, and to my specifications. Calum made some useful suggestions as to how I could improve some of the things I wanted to do. He dealt with Building control and with electrical certificates. All the manuals for my new appliances were kept for me. Snagging was minimal. The only problem was that the plumber turned off the heating and was unable to turn it on again. However, I am on a communal heating system and the heating engineers were able to rectify the problem when they came to the estate on a routine visit. Overall, I am very happy with the work and with my improved home.

Calum and the Baseline team completed our ground floor extension before the expected finish date and on budget. The team worked hard throughout, even through some terrible weather, which we appreciated. We're delighted with the outcome and the standard they delivered. We certainly plan to get them back for future improvements.

We bought a house in need of far more renovation than we realised. After a long process, we came across Baseline Build and Renovate. They renovated our kitchen, our bathroom, installed a "loo-tility" (utility- room/bathroom) and converted our basement into a one bedroomed flat. Communication and aftercare was good and since they operate mainly within the SE of London, they were often working nearby. Callum and his team are great to work with. They listened to us and guided us through the building process. When I talk to other people who went through similar building works, they were a lot more stressed than I was and I think this was thanks to the Baseline Team. They suggested suppliers - good ones - and the results were high-end but cost-effective. They had great ideas and encouraged collaboration. They answered any questions I had about the works with clarity and kindness. I have learnt so much thanks to working them and I would recommend them to anyone. I found them to be effective, reliable and trustworthy and would definitely use them again.

Refurbishment of an en suite shower and toilet with complex external plumbing, together with internal decorating throughout to the upstairs floor. Work carried out to the agreed schedule and budget. Throughout the project, there was continuing communication and excellent up front advice to find a solution to existing plumbing problems.

Baseline did a fantastic job renovating our bathroom, including knocking down a wall to incorporate an old separate loo, fitting a new suite, plastering, painting and tiling, and plastering, fitting coving and a picture rail, painting and replacing the woodwork and radiator in a bedroom. Both rooms now look amazing - the quality of the team’s work is exceptional. I was particularly grateful for all the sensible advice Calum offered when we were picking bathroom fittings and for their commitment to meeting tight timelines - both rooms were done exactly in schedule in just three weeks. Lauren in the office was also very responsive which helped us move quickly. A huge thank you to the whole Baseline team, any future work on our house we will know who to go straight to!

We contacted several builders before appointing Baseline Ltd and they immediately impressed with their professionalism. They are a fantastic bunch of builders led by Calum who contributed to our project (refurbishment of our kitchen/downstairs) with some brilliant ideas. They are hard working, clean, fun and they take pride in what they do which means they always strove to deliver the best results, even when presented with unexpected challenges. We are really pleased with the outcome and reassured to know we find some local builders we can rely on in the future.

We spoke to at least 10 builders in the SE8 area before choosing Baseline. Calum immediately impressed us on initial visit with his professionalism, ideas and knowledge. Even the quotes were by far the clearest and most thorough of the lot; it was obvious the team considered the project in detail from the start. It gave us a lot of confidence. The work itself was conducted quickly and neatly, dust was kept localised and they made it easy for us to continue to use the house at the end of each working day. Throughout the communication was clear, friendly and helpful. Highly recommended.

My study had a suffered a catastrophic leak and had to be dried out, plastered and repainted. In a panic and unable to get hold of Baseline (which I have used before), I engaged another firm who were totally incompetent, sacked them and contacted Baseline who corrected problems of first stage and completed the job rapidly and without fuss. They are both knowledgeable and helpful and the team are capable and quick. Communication is excellent, their commitments and work are utterly reliable, and they work cleanly and spend time at the end cleaning and tidying well. I will not make the mistake again of employing another company and thoroughly recommend Baseline.

Baseline renovated, extended and reconfigured our 5 bedroom house to an exceptional standard. Our extensive project took less than 6 months from beginning to end including plans, permission, landscaping of the front and rear, extension, loft conversion, changing the internal layout, moving the stairs, security system, new heating and refurbishment throughout. Calum and his team are professional, knowledgeable, and courteous. They worked very efficiently throughout the obstacles of lockdowns and national shortages. His team have excellent attention to detail and the big plus was that they listened to what we wanted and delivered on it. They were there at the final handover to make sure everything was to our satisfaction. We are extremely happy with our new home and Baseline will always get our recommendation.

I'm just writing this to potentially save people time. I am looking to have a loft hatch expanded. As Baseline advertises that they do loft conversations I would have thought it would have been in their remit but when I enquired they replied "we do not carry out the services you require". Perhaps, it seems that the job was too little but when a company writes that they pride their work "....from a little repair to renovating an entire house" it kind of gives the impression that a loft hatch would be in their scope of work. To be fair, they got back to me quickly but I feel they've wasted my time with misleading information. I feel they can be much clearer with what sorts of jobs they want to take on.