BBH Plumbing

I arranged for a repair to a leaking pipe on Sunday 14/01/24. I was quoted £250.00 which was a very high figure but because it was an emergency I accepted the quotation. After the repair was carried out on the Sunday I found the pipe was still leaking as the repair had not be completed properly and also the stop cock was positioned incorrectly which prevented me replacing the shelf back in the cupboard. I phoned back that Sunday and the plumber agreed to come back on Monday 15/01/24. However due to traffic delays he eventually returned on Tuesday 16/01/24. The plumber raised an invoice no. 3536 on 14/01/24 for £250.00 as per agreed quotation and when he attended on 16/01/24 he asked if I had received the invoice. I confirmed that I had and settled the account for £250.00 on 17/01/24. I was very suprised to receive a duplicate invoice with same number 3526 dated 14/01/24 on 21/01/24 but for £325.00. I replied on email dated 21/01/24 pointing out that there must be an error in his accounting system. I received further email on 13/03/24 stating that £75.00 was outstanding as per invoice no. 3536 which was the third invoice raised with the same number 3536 and was clearly incorrect. I emailed reply on 13/03/24 stating that I did not owe any money and would they stop raising invoices and confirm to me that there is no money outstanding. I have never received a reply to my emails and find it extremely stressful to receive invoices for work that has not been carried out.

James at BBH plumbing was absolutely brilliant! He was reliable, efficient and went above and beyond what I asked him to do (e.g. tightened the Ubend on a leaky sink). I highly recommend James who also fitted a hot water tank and thermostatic tap for me in addition to the Boiler installation.

Very impressed. James came at the time and date specified. He serviced my boiler and had a professional, helpful and approachable manner. I will use James again and can recommend him.

Very good, great advice on selecting the best boiler to replace our existing with broken heat exchanger. Very neat installation within our existing utility cupboard. Work done was of high quality with clear attention to detail, full power flush, new Viessmann boiler, new pump and expansion vessel. Would highly recommend.

James gave reasonable quotes and was able to replace our taps quickly. No fuss and great job. He appears very busy though and it can be hard to reach him via whatsapp sometimes.

We needed a replacement syphon & valve for a WC which was in a constricted space and so too complex for DIY. Having found BBH on this Trusted Traders site, I was pleased that he was able to come at short notice and provide his hourly rate in advance. This was particularly appreciated as, after I contacted them, there was a leak from the toilet’s water supply. James arrived early the next day and gave valuable advice on options and fitted a new flush system very efficiently. All was tidied up afterwards and old fittings were taken away. Excellent service and I would have no hesitation in recommending BBH. Thank you, James.

Had a replacement boiler and soil stack installed by BBH plumbing, arrived when they said they would (even for the quote which is a good sign with a trade) during the quote was quite positive about the job and doing it the way we wanted and would work best for us rather then what suited them best like some others that quoted. very happy with the work done very neat and tidy finish and all the old stuff removed so nothing for me to deal with will be having BBH back to do some other works in the future.

James attended my home to service my boiler and underfloor heating. I cannot praise or recommend him enough. He arrived early, which was a bonus. He was tidy. Also gave us advice regarding the system. Great communication. And a very reasonable price. He was very friendly and polite. Excellent Job. Will definitely be recommending when someone asks me if I know a good plumber / heating engineer. Thank you James.

I called James to address a Sink leak and also wanted to change a Douche Spray and the Toilet Unit, after initial assessment he agreed to visit and fix all this, he was prompt and his suggestions were of value too. He visited my place with all his equipment. He completed the agreed work and charged me a reasonable price too. His quality of work is commendable and post fixing i contacted him too as there seemed a leak but turned out that the tap wasn't closed properly but he was helpful in suggesting options. I can say i recommend his services as he knows his stuff well and is reliable too. Will definitely use his services next time.

Our boiler broke, James came and looked at repairing. With the boiler being more than 20 years old he correctly suggested we needed a new one. He came on the date agreed for the price agreed. There was a minor fault with a component which he came back and rectified immediately. He was a pleasure to deal with and the quotation and invoice was seamlessly email to me. I would thoroughly recommend James.