Bespoke Landscapes Ltd

I had a large rear and front garden and driveway that needed a resin bound surface laying alongside some areas of artificial grass. I had been using a contractor for almost 3 years who constantly let me down and delivered a poor service. I was beginning to think I would have to wait another year as they had messed me about all through 2022. Finally, enough was enough and I made contact with Gordon. We spoke on the phone and he did a site visit the next day. He pointed out a lack of aco drainage at the house end of the sloping drive and added that to the work schedule. He turned his quote around within a day - and it was highly competitive. We agreed the job and his teams began the work within a couple of days. I have nothing but good things to say about the team that laid the resin. They are real professionals with an eye for detail. Neat and tidy, they always arrived on time and got stuck in. Their work has drawn praise from everyone, even passers-by. As soon as the resin was done, Gordon's grass people moved in and laid four sections. Three featured sweeping curves and corners but they took it in their stride. Again, excellent work and a job to be proud of. From start to finish, Gordon delivered in two-weeks a job that my previous contractor had failed to do in ten months! He kept me informed at every stage and was always available and on hand to quality check the work. I highly recommend Gordon and Bespoke and only wish I'd found him sooner!

Gordon was a pleasure to deal with and very communicative from day one. We’re very happy with every aspect of the project from the first phone call to the completed job. The materials used are of the highest quality and the finish is excellent. Very happy with the price too. I wouldn’t hesitate for a second to recommend Gordon and Bespoke Landscapes to anyone looking to have this type of work undertaken.

Gordon at Bespoke Landscapes came as a recommendation. His professionalism, knowledge, vision and expert advice made the planning of our back garden effortless. His talented team arrived on time everyday and carried out the work in a professional and friendly way. What sets this Company apart is their perception of the customers needs. In casual conversation I mentioned a few things that were not in the specification but the boys went the extra mile and put them in place. The garden was left clean and tidy at the end of each day and they were very courteous and considerate with our neighbours. I can’t recommend this Company enough.

This is this the second job Gordon and his team have undertaken for us The first during 2020 was a considerable sized job, putting in decking, raised beds, clearing trees and bushes and building a greenhouse. He has just finished renewing our block paved front drive Gordon and the team are always polite, professional and punctual Communication from beginning to end is excellent with clear quotes and expectations The work done exceeds our expectations and we would not hesitate to recommend them to anyone looking for a good local business

I accepted this company’s iniquitous payment schedule, because they are a “trusted trader” , whereby twenty five percent of the project cost was paid before any work started and only a tiny balance remains outstanding, making it difficult to secure resolution of the final issues. The work was performed by a subcontractor. This made communications difficult as the people we met here couldn’t make decisions. There were so many defects in the quality of the performance of the project, that I was astonished to be threatened with a “late payment surcharge” last year Some defects have been addressed. But the whole project was not excavated to the depth specified and thus the new concrete is at a higher level than originally, which has undermined the flood resilience of two doors and inserting an extra drain panel has only partially improved. Uneven colouring and bare patches in the pattern imprinted concrete remain after a second sealing this year. The border with the pavement is an unsightly mess, the new concrete misaligned with the existing boundaries on both sides, and a gap created between the concrete and our existing wall. Although we discussed how to deal with this and confirmed with both contractors in July and August, in March this year we discovered they wouldn’t do what we wanted and had considered agreed. When I asked about their dispute resolution process I was told that contacting Which would terminate our relationship. My experience has damaged both their and your brands.

I recently commissioned Bespoke landscapes on behalf of my mother who required her drive and back garden landscaping - I have to say that our whole experience with them from beginning to end has been perfect - we needed to leave them to it and I liaised with them from a distance - not a problem for them though they kept in touch, sent photo updates and answered all our queries immediately - we have snagged together and any issues (not that we really had any) were resolved straight away! We did have other companies' quote but none gave me the confidence that Bespoke did - thank you to the whole team for working so hard and making the garden a perfect place for relaxation 👍

Following storm Eunice, two panels from our fence collapsed. Mark and his team arrived, quoted, replaced the fencing which was bespoke in terms of cut and removed substantial greenery from the garden. We were very, very impressed that Mark and his team achieved this in a single day, to such a high standard. We strongly recommend him.

Gordon & his team from Bespoke Landscapes installed my Marshall's block paving driveway back in October 2019 and we were really pleased with everything & everybody since who has seen our driveway has admired the quality of this installation. Now a couple of years on, the driveway is still perfect & we have had absolutely no sinking at all of any of the blocks where our two cars park, unlike many installations you often see. Unfortunately at the beginning of January 2022, I had problems with my water supply & my Local Water Board (United Utilities) informed me that my water meter that is positioned on my driveway was faulty & need to be replaced, which meant they would have to dig up my lovely block paving driveway. After a quick call to Bespoke Landscapes, Gordon informed me that once the new water meter was installed he would come back free of charge & re-lay any blocks that were lifted, putting back the driveway to how it was originally. True to his word his team have returned, made sure the hole is completely filled in correctly and compacted down and they have re-laid the old blocks around the new water meter head which has changed from being round to square. Everything is back as it was & I have my lovely driveway back as if nothing has happened. Now that is what I call customer after service. Gordon has even informed me that if we do get any subsidence over the next few years near to where the hole was dug he will again come back and put it right. Thank you Gordon.

Great job with my composite decking, first class tradesmen and a really friendly service by all the team.

We required a neighbouring boundary fence replacement and a new decking installed. Brad came to survey the works and provided a cost and duration for the works explaining what/how the works would be carried out. A few days before the commencement date, Gordon introduced Christian to me who would be carrying out the works with a brief overview of what the sequence of works would be, etc. Christian and his team started the works on time as planned, methodically working their way through initially with the fence and then the decking. They were considerate in the way they operated and with the Client, they came up with solutions for some unforeseen issues with the decking lights. Overall, I would highly recommend this company and should the need arise, I would use their services in the future again.