Blue Flame Services Limited

We are delighted with the service we received from Blue Flame. It took less than a week from the initial site visit to completion of the install. The Engineer (David) was very professional and thorough. All work was carried out as per the quote. On completion of the install, David noticed that the pressure had dropped in the new boiler, he went above and beyond in tracing the problem (which was a faulty radiator connection and nothing to do with the work carried out). To carry out the repair, David had to go under the house crawl space, which is not the nicest of environments, and to make matters worse the weather outside was torrential rain. The repair was carried out successfully and David stayed to check there were no other issues. All in all, a fantastic service from a very professional and friendly company. Will definitely recommend to friends and family.

Blue Flame Services Limited have constantly delivered us with a professional, friendly, quick, stress free & exemplary service. They recently fitted us with a new boiler, David came out to review the work needed, he clearly explained the process & options available, no hard sell just informative & answered all of our questions. Even though this is the busiest time of year Patrick managed to fit us in around their very busy work schedule. David & Reece fitted our new boiler, they were a pleasure to have in our home, both very friendly & respectful of our property & left our home tidy. We are very pleased with our new boiler & we were also pleased that they flushed through all of our radiators. The paperwork was completed by them & our water quality tested & the details emailed to us. David explained how the boiler works & how to operate the system. The whole process was smooth, easy & stress free.

Able to book easily. Engineer arrived as advised, received a message to say they were on their way, so good communication. Engineer polite and carried out the boiler service efficiently. They were polite and a respectful of property, eg removed boots. Pleased with the service including receipt of invoice etc.

Prompt service and good advice on what to do to make the new system better than the old. Did a great job quickly and carefully, and left the place clean and tidy.

4 men worked tirelessly to prepare and fit a slab base having already removed a wooden surround and emptied my oil tank into a container. They then sawed up the old tank. Carried the heavy new tank and installed it on the slab. When in place they pumped the good oil back into the new tank. All this was done in pouring rain yet they remained cheerful throughout. They removed all waste items and left it clean and tidy. Job finished within the day so we could have the boiler running same day. Finished off the next day. In all they were a great bunch remained cheerful throughout even though one of them said he was wet through to his boxers.

Old boiler went bang whilst on holiday, contacted Blue Flame and they came out straight away to provide quote, once agreed they were there on Monday to install new boiler. Didn't get the names of the two guys installing but they did and excellent quality job and left no mess. Very competitive price and would highly recommend Blue Flame.

Blue Flame provided a quick and efficient service along with regular customer updates. All the skilled heating engineers attending our property were polite and helpful and kept the work area tidy at all times.

Excellent service from start to finish. All members of staff we have dealt with have been friendly and professional. David who came to do the survey didn’t do the hard sell just explained exactly what work would be involved, answering any questions and taking away any worries we may have had about the installation. The quote came through very quickly and the office staff dealt with the booking side of things with no issues. The two engineers that came to do the installation were excellent. They were hard-working, courteous and helpful. They were very clean workers so no additional housework was required after they had left. We would highly recommend this company to anyone looking for a boiler installation.

Great from start to finish. Came out to me when agreed, turned up to fit new boiler on time. Two engineers worked none stop for two days leaving property clean and tidy. Excellent all good.

Once again the service provided by Blue Flame was excellent. The service was carried out on time and to the estimate provided and the engineer that carried out the work was extremely professional and extremely friendly. I will be back in touch with Blue Flame in 12 months time. Many thanks.