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Boiler Rescue Limited

4.9

115 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Jan 2020

About

Boiler Rescue have been trading in the South East for over 15 years, specialising in the repair and service of all makes and models of Boilers, fires and water heaters. Whatever your Heating or Hot water requirements, Boiler Rescue can help. We carry a large range of commonly used spare parts in order to repair your broken boiler quickly and to keep your costs down.
We offer a no call out charge and 24HR call out response.

What we do

  • Boiler, central heating and gas engineers

    • Gas emergencies
    • Boiler repair
    • Gas cooker installation
    • Gas safety testing and inspection
    • Gas fire repair and servicing
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Emergency plumbing services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
115 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Boiler Service
Customer Service
Quality
Value
As always, Boiler Rescue have done an excellent job. After checking everything was ok and in full working order, Mark and Ethan put everything back in place and left everything neat and tidy.
Customer in Kent Posted on 03/11/2023 , work completed 03/11/2023
UPDATED RADIATORS
Customer Service
Quality
Value
WE HAVE USED THE SERVICES OF MARK BEFORE AND HAD NO QUALMS ABOUT ASKING HIM TO QUOTE US FOR TWO NEW RADIATORS TO BE INSTALLED IN THE BEDROOMS AS WE HAVE COMPLETE TRUST IN THE SERVICE HE PROVIDES. HE DULY GAVE US WITH A QUOTE AND WE AGREED A DATE FOR THE WORK TO BE DONE. THIS HE DID YESTERDAY TO OUR ENTIRE SATISFACTION. MARK EXPLAINS HOW HE WILL GO ABOUT THE TASK AND ANY POTENTIAL PITFALLS THAT MAY CROP UP SO YOU ARE LEFT WITH A FULL PICTURE OF THE WORK IN HAND. TO SUM UP WE WOULD HAVE NO HESITATION WHATSOEVER IN RECOMMENDING HIM TO FRIENDS AND FAMILY SHOULD THEY REQUIRE WORK TO BE DONE. HE IS POLITE AND HIS DILIGENCE IS SECOND TO NONE.
Customer in Medway Posted on 03/10/2023 , work completed 02/10/2023
The trader replied (on 11/10/2023)
Many thanks for your kind review. We are pleased to offer a competitive and professional service to all our customers.
Outstanding service
Customer Service
Quality
Value
Boiler rescue attended , found the route cause of the problem ( after many others had tried and failed, They submitted a quotation agreed a date for the works and called in advance of arrival They arrived out the work in hand and completed within 2 hours Very polite very knowledgeable and something I loved to see is an apprentice was part of the workforce being very closely supervised by a highly skilled tradesman Will 100% use again
Customer in Kent Posted on 11/08/2023 , work completed 11/08/2023
The trader replied (on 11/10/2023)
Thankyou for your positive review. It not only acknowledges our good work, but also allows others to make better informed decisions on traders they choose to employ. Really appreciate it.
Beware of the call out charge
Customer Service
Quality
Value
On the Trusted Traders website there were the words...( we offer a no call out charge..). However, I called out this trader and after 10 minutes of looking at the job he said he could not do it but then charged £90 for the call out. When confronted about it he claimed the call-out was coming to the door and looking at the job was analysis and therefore it is a charge even though he said he could not repair the boiler. I feel I was knowingly misled as he could have made this clear before attendance but when I pointed this out he did not offer a refund. I would not recommend him.
Customer in Kent Posted on 19/05/2023 , work completed 19/05/2023
The trader replied (on 31/07/2023)
I am sorry you have felt mislead in this regard. The charge is for our investigation and diagnosis of the problem. Unfortunately the boilers age and condition meant that we were unable to offer you a repair as the boiler is beyond economical repair. We will endeavour to help customers understand our charges in the future.
Second opinion of my boiler.
Customer Service
Quality
Value
After being told that my rental property needed a new boiler as it was 13 years old and had various faults, I contacted Boiler Rescue on the recommendation of a family member. The help and competence was excellent and very reassuring. They arranged to visit the property through my agent and carried out a thorough check concluding that the boiler was working well, was less than 10 years old.I did not need to get a new one. I am very grateful to them for their honest opinion. I I couldn't have asked for better service, thank you Boiler Rescue.
Customer in Kent Posted on 13/05/2023 , work completed 12/05/2023
EFFICIENT, CONSIDERATE AND FRIENDLY
Customer Service
Quality
Value
Boiler Rescue completed an annual service that included a boiler check, safety checks and central heating and plumbing inspection. Bathroom radiator was bled and adjusted and made more effective. The work was completed to the agreed schedule and budget. The trader stood out in terms of efficiency, professionalism and consideration. The Boiler Rescue team were friendly and helpful and professional.
Customer in Kent Posted on 05/05/2023 , work completed 05/05/2023
An excellent company
Customer Service
Quality
Value
I recently used Boiler Rescue to repair a water leak in my kitchen. Mark completed the job in an efficient, fuss free way. He was on time, very professional and very friendly. The cost was most competitive. This company also service my central heating system each year and are very reliable. I have no hesitation in recommending them.
David in Kent Posted on 18/04/2023 , work completed 17/04/2023
Excellent Service
Customer Service
Quality
Value
Excellent service every time, professional, honest and trustworthy clean neat job and I appreciate that Mark respects my property by wearing protective footwear.
Customer in Medway Posted on 11/04/2023 , work completed 11/04/2023
Excellent speedy service
Customer Service
Quality
Value
Central heating was not turning off, so was on continuously and house became far too hot. Phoned Boiler Rescue and a visit was booked for the same day and I given a quote for the hourly rate, which I felt to be reasonable. The fault was found quickly and resolved. Everything that was done was explained to me in a way I could understand. Shoe covers were put on when entering the property and everything was left clean and tidy on leaving. I could not fault the service received and the friendly but professional way that I was treated.
Customer in Kent Posted on 09/04/2023 , work completed 08/04/2023
Boiler servicev
Customer Service
Quality
Value
Having been recommended to us, we were very pleased with the service received. All explained very well. Polite and tidy. Reasonable price too. I would gladly recommend to anyone, Thank you
Customer in Kent Posted on 17/02/2023 , work completed 23/02/2017