Boiler Rescue Limited

My husband and I just moved into our house. We wanted to turn the heating on but radiators were ice cold even though boiler was turned on and temp. was set on the hive. On Saturday late evening, now at a complete loss, I browsed the British Gas website to see if we could get an engineer to visit. I contacted Mark via localheroes.com (backed by BG), submitted the job details via the online form, was given a quote and waited for a response. Sunday morning got a call from Mark, saying he would be able to visit same day to diagnose but if he didn't have the parts then would arrange to come back - no problem. Arrived in the afternoon, he took a look at the boiler, explained the problem and how he was going to repair. Job was done within an hour. Would highly recommend!

Service booked in, on time called on mobile to let me know on his way, very pleasant on arrival serviced boiler, checked gas supply, would recommend him to other friends and family. Overall a great service.

Fair - very reliable - knowledgeable. I have used this company a number of times and have always been very happy with the work carried out. I have also passed on a recommendation to friends who have been equallty pleased and continue to use the service, as will I.

Have used Boiler Rescue for the past three years. Professional, top quality service. Would thoroughly recommend.

We had excessive hot water. The system was tested and the recommendation was to replace the cylinder thermostat and HW water actuator. The testing and repairs were carried out promptly on schedule and on-budget. Mark Pflaumer, the engineer, was pleasant, considerate, professional and friendly. The problem was resolved satisfactorily. Thank you.

Matthew keeps us updated. Pleasant to deal with and always put himself out for great customer service. Trustworthy in which we will continue to use him in future. Thanks Matthew for what you do.

Mark was very professional and completed the job quickly explaining everything that was done clearly. I will definitely use his services again if needed

Mark is always very friendly and professional. Nothing is too much for him to do and provides honest opinion. Price is very, very reasonable which is a bonus. Have been using him for a few years now and will continue to do so. 5 stars is not enough.

On returning from holiday I noticed that the boiler was leaking and immediately phoned my breakdown provider at three thirty PM. I was told I would be contacted within the next twenty four hours. I received a phone call from the engineer at six forty five PM same day to say he was on his way. Problem solved within half an hour by the friendly and personable engineer. They left the job open for twenty four hours just in case it happened again but was sure it wouldn't. Up to now, it hasn't. Great job.

Fast response. Replaced isolator to cistern on first visit. Excellent communication via e-mail and phone explaining work to be done, setting date and time for second visit. Second visit required to replace mechanisms within system which needed to be ordered. On the second visit work also carried out to rectify worn joint of copper mains inlet pipe from isolator to cistern. All work carried out efficiently and to a high standard. Mark the plumber was very helpful and I would recommend his company. I will be contacting him for any further plumbing issues.