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Boiler Rescue Limited

4.9

145 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Jan 2020

About

Boiler Rescue have been trading in the South East for over 15 years, specialising in the repair and service of all makes and models of Boilers, fires and water heaters. Whatever your Heating or Hot water requirements, Boiler Rescue can help. We carry a large range of commonly used spare parts in order to repair your broken boiler quickly and to keep your costs down.
We offer a no call out charge and 24HR call out response.

What we do

  • Boiler, central heating and gas engineers

    • Gas emergencies
    • Boiler repair
    • Gas cooker installation
    • Gas safety testing and inspection
    • Gas fire repair and servicing
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Emergency plumbing services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
145 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great work and fast
Customer Service
Quality
Value
Mark was very professional and completed the job quickly explaining everything that was done clearly. I will definitely use his services again if needed
Customer in Posted on 09/05/2022 , work completed 06/05/2022
Boiler call out.
Customer Service
Quality
Value
Engineer (Mark) turned up quickly in response to the call out - we have a service contract for our boiler. He identified and fixed the problem quickly, very helpful and professional throughout. He explained what the problem was and gave us advice on what to do in the future should any problems arise. The engineer followed guidelines and wore a mask. We would definitely use this trader again.
John in Medway Posted on 26/01/2022 , work completed 25/01/2022
Great Job
Customer Service
Quality
Value
Mark turned up on time and quickly diagnosed the problem. He promptly replaced our Central Heating pump after overcoming the issues that its longstanding installation had caused. Mark explained what he did and why and also recommended some additional work to benefit our heating system. Mark and his Apprentice left the workspace clean and tidy. I found both to be very professional throughout their visit.
Customer in Kent Posted on 18/12/2022 , work completed 16/12/2022
Emergency attendance for diagnosis and repairs
Customer Service
Quality
Value
We had excessive hot water. The system was tested and the recommendation was to replace the cylinder thermostat and HW water actuator. The testing and repairs were carried out promptly on schedule and on-budget. Mark Pflaumer, the engineer, was pleasant, considerate, professional and friendly. The problem was resolved satisfactorily. Thank you.
Customer in Kent Posted on 08/10/2022 , work completed 08/10/2022
Scheduled service
Customer Service
Quality
Value
Service booked in, on time called on mobile to let me know on his way, very pleasant on arrival serviced boiler, checked gas supply, would recommend him to other friends and family. Overall a great service.
Chris in Kent Posted on 16/10/2022 , work completed 12/10/2022
EFFICIENT, CONSIDERATE AND FRIENDLY
Customer Service
Quality
Value
Boiler Rescue completed an annual service that included a boiler check, safety checks and central heating and plumbing inspection. Bathroom radiator was bled and adjusted and made more effective. The work was completed to the agreed schedule and budget. The trader stood out in terms of efficiency, professionalism and consideration. The Boiler Rescue team were friendly and helpful and professional.
Customer in Kent Posted on 05/05/2023 , work completed 05/05/2023
An excellent company
Customer Service
Quality
Value
I recently used Boiler Rescue to repair a water leak in my kitchen. Mark completed the job in an efficient, fuss free way. He was on time, very professional and very friendly. The cost was most competitive. This company also service my central heating system each year and are very reliable. I have no hesitation in recommending them.
David in Kent Posted on 18/04/2023 , work completed 17/04/2023
Thorough and Trustworthy Work
Customer Service
Quality
Value
Mark from Boiler Rescue Ltd has been servicing our boiler for a few years now. He is Thorough, expert at his job, genuine, helpful, kind, honest. We highly recommend Boiler Rescue Ltd.
Customer in Medway Posted on 03/11/2023 , work completed 03/11/2023
Excellent service
Customer Service
Quality
Value
Thank you for such a prompt response to the problem with my boiler. The issue was fully resolved and I have heating and hot water once again🙂 An excellent service and I have no hesitation in recommending Boiler Rescue.
Customer in Medway Posted on 06/11/2023 , work completed 06/11/2023
Boiler Service
Customer Service
Quality
Value
I have used Boiler Rescue for several years and Mark always does an excellent job. He is also very helpful if I need to ask any questions about the Boiler and the whole system in general. I would not hesitate to recommend Boiler Rescue.
Customer in Kent Posted on 12/11/2024 , work completed 12/11/2024
Great service- throughly recommend
Customer Service
Quality
Value
We have been using Mark for several years to service and repair our boiler. Reasonable prices, prompt, professional service, respectful of our home and always wearing foot coverings when indoors. Would highly recommend.
Customer in Kent Posted on 09/12/2024 , work completed 09/12/2024
Great and neat job
Customer Service
Quality
Value
I was very Satisfied with the job done, Very efficient and the timing was perfect. Mark was respectable and explained well about the work undertaken and all my questions were answered well. Thank you Mark for an excellent Job.
Customer in Kent Posted on 14/10/2025 , work completed 13/10/2025
Boiler problem on the coldest day his year
Customer Service
Quality
Value
My boiler failed to start up this morning (-6 degrees outside). Mark arrived promptly and within 2 hours of calling he had fitted a new powerhead for the motorised valve. A fast friendly, reliable and professional service. Thank you
Customer in Kent Posted on 06/01/2026 , work completed 06/01/2026
Prompt and efficient
Customer Service
Quality
Value
Mark always communicates well and is timely. He has a reassuring manner and always gets the problem solved. He will go the extra mile to sort out any issues. He is very respectful in my home and trustworthy. I would wholeheartedly recommend Mark’s services; he has not only serviced our boiler but also helped us out when we’ve had problems with the heating.
Customer in Medway Posted on 26/10/2025 , work completed 24/10/2025
Boiler work
Customer Service
Quality
Value
Mark is very helpful with a friendly but polite approach and a clear understanding of the remedial work which needed to be completed. He is an experienced engineer with good problem solving skills. He provided an arrival time and kept me informed of any delay. I will certainly use him for any future issues
Customer in Kent Posted on 27/11/2025 , work completed 27/11/2025
Happy with work
Customer Service
Quality
Value
Toilet took hours to re-fill! Mark fitted new valve quickly and easily.
Lisa, . Posted on 18/12/2017 , work completed 18/12/2017
Would highly recommend
Customer Service
Quality
Value
He has done work for me for years, making sure that the central heating is always working. Whatever he does we are always satisfied and that is way we always have him back.
Pleased consumer, . Posted on 15/01/2018 , work completed 15/01/2018
Appraisal
Customer Service
Quality
Value
An excellent, efficient service from a polite and helpful engineer. In was impressed with the way the problem was dealt with.
Customer in Medway Posted on 20/10/2019 , work completed 16/10/2019
Fast and efficient boiler repair.
Customer Service
Quality
Value
Boiler Rescue do exactly what their name implies, in a fast , efficient and economical fashion. Highly recommended. Replied immediately to our phone call, arrived the next day to assess the problem and returned two days later with the parts to effect the repair. If only all engineers operated in the same way then Trusted Traders would not exist.
Customer in Kent Posted on 21/05/2020 , work completed 21/05/2020
Very satisfied
Customer Service
Quality
Value
This company fixed my boiler by diagnosing and replacing a faulty main printed circuit board. The engineer tested the system, including the gas supply and flue. He was also observant enough to notice my carbon monoxide alarm was dated and supplied a new replacement during the visit. The costs for parts and servicing was made very clear to me before anything was carried out. This was all done during the Covid-19 lock down period and I was very pleased to note the engineer was fully versed on relevant hygiene and social distancing and he carried out those practices very much to my satisfaction. I am filled with confidence that this company are about as professional as they come and expect to use them for my future boiler servicing needs.
Customer in Maidstone Posted on 14/04/2020 , work completed 14/04/2020
The trader replied (on 18/04/2020)
Many thanks for your valued feedback I am glad you have been satisfied with our services during these trying times we look forward to serving you in the future.
Excellent friendly service and fast response times
Customer Service
Quality
Value
Mark quickly identified and fixed a problem of blocked piping in my central heating system which caused a serious malfunction with only half the system working intermittently. He also serviced my Boiler and found a diconnected tube which was also causing another malfunction. System is now working 100 % and even better - silently ! Excellent speedy and friendly service.. Highly recommended.. Many thanks to Mark
Customer in Kent Posted on 02/11/2020 , work completed 02/11/2020
The trader replied (on 05/12/2020)
Thank you very much for your positive comments, really appreciate it.
Boiler Service
Customer Service
Quality
Value
The Engineer was polite and professional and completed the job with care and left the area clean and tidy. He was also very Covid aware and took precaution to avoid contamination. Very happy with the service and would definitely use again
Customer in Medway Posted on 10/10/2020 , work completed 09/10/2020
Knowledgeable engineer.
Customer Service
Quality
Value
I am very impressed with Mark . He always turns up on time, is always tidy and is very professional and obviously has a great knowledge of heating systems. Certainly a company to keep in your phone!
Customer in Medway Posted on 31/01/2020 , work completed 31/01/2020
First class boiler service and repair
Customer Service
Quality
Value
I have used Boiler Rescue on many occasions, both for servicing and for emergency situations. I have always found the proprietor to be reliable and friendly. The quality of work is invariably excellent and reasonably priced. I have no hesitation in recommending this company.
Customer in Kent Posted on 06/11/2019 , work completed 06/11/2019
Potential heating disaster
Customer Service
Quality
Value
Impressed with prompt and professional service. Gas engineer very efficient and informative and a good conclusion.
Customer in Medway Posted on 22/01/2021 , work completed 22/01/2021