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Trusted Traders

Ian Jones T/A Brentwood Tree Care

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
Profile thumb brentwood tree care logo

4.9

41 Reviews

About

Here at Brentwood Tree Care we have 15 years of experience and are committed to providing a professional, efficient and reliable service for both commercial and domestic clients.

We carry out all aspects of tree surgery throughout Essex & London.

All tree work is carried out to BS3998 standard and all staff hold City and Guilds NPTC qualifications and have extensive background knowledge of the industry.

We are also fully insured with Public Liability Insurance up to £5million.

Permissions may need to be obtained if a tree has a 'Tree Preservation Order' (TPO) or is in a Conservation Area (CA), which we can happily arrange for you.

What we do

  • Tree surgeons

    • Tree reductions
    • Stump grinding
    • Tree removal
    • Tree thinning
    • Tree planting
  • Gardeners and landscape designers

    • Garden clearance
    • Hedge trimming
    • Weed control
    • Garden maintenance
    • Leaf clearance
  • Landscape contractors

    • Turfing
  • More Services

    • hedge cutting
    • grounds maintenance
    • stump grinding

Customer reviews

4.9
41 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Never showed up or got in contact again
Contacted trader on 19th July 2019 to book a job cutting back hedge & overgrowth of roof of outbuilding in garden - earliest they could do this job was Thurs 12th Sept so made sure I was working from home that day. Sadly my father in law passed away the night before on Weds 11th so I was staying overnight with my mother in law on Weds but as i'd had the job booked in for 3 months and bit late to cancel I rushed home on the Thurs ensuring i was home by 8:30am when they were due to arrive. Spend the next 30 mins trying to contact them to find out where they were (phoned office number and a mobile num listed on office answerphone) as was keen for the job to get started and done asap so I could get back to my family. Finally after 30 mins and several unanswered phone calls I got through to Ian who said they should be there & he'd find out what'd going on - I then got a text to say they had van trouble and were waiting on a mechanic and would be a couple of hours so could the re-schedule - was keen to just get back so said no problem (but no one had contacted me at all about this delay and wasted 30 mins waiting for them as well as rushing to get home on time). I asked when is the next possible date as had already waited 3 months for first booking and he asked if he could let me know tomorrow as he was still on annual leave and i said no problem and didn't hear from them again. I text again on Tues 17th Sept to ask when the job was being re-scheduled but no reply.
Customer in Greater London19/09/2019 (Reviewer did not use service)
The trader replied (on 30/09/2019)
Firstly, please let me apologise profusely for having to let you down at such short notice, due to vehicle issues. And please let me send my condolences to you and your family at this sad time. I do apologise for not getting back to you to reschedule the job, and please accept this as a matter of human error, due to myself being hospitalised whilst away on annual leave. We really do pride ourselves on doing a professional job at a reasonable rate and our previous reviews are a credit to this. We would like to redeem ourselves with you and earn your trust back by asking if you could call me and we will arrange to do the job at no cost. I look forward to hearing from you and do hope you can accept our apologies. Many Thanks Ian
Fantastic Job
Customer Service
Quality
Value
From the first conversation over the phone with Ian I knew I had picked the right company to cut down the two trees. Ian kindly came and viewed the trees whilst I was at work and yesterday Ian and his team came and did the work. What a transformation. The trees look much better and they took away all the waste with them all for a great price.
DebraLM8604/07/2018
Superb job
Customer Service
Quality
Value
Very professional throughout, from Ian coming round to give very reasonable quote, to Dan and the boys cutting down 40 ft plus wild cherry tree leaving minimal tree stump. Used neighbours' garden for access . Seamless from start to finish- very polite and cleaned up thoroughly afterwards. Did not even stop for a cuppa. No damage to any shrubs , fencing or sheds. Really pleased with the work . Highly recommend.
joan.macleod15/11/2017
Wow, fabulous company!
Customer Service
Quality
Value
I have just had Ian and his team complete a superb tree service in my garden. I found all the guys courteous, efficient and speedy, with them leaving my garden in an immaculate condition. Simply nothing was too much trouble and it was an absolute pleasure to receive this company into my grounds. My neighbours noticed too how amazingly well they all worked from every aspect. Even down to ensuring that any small amount of debris that had fallen into their gardens was quickly retrieved. I was so pleased I chose the Brentwood Tree Care Company to carry out the work, as they really did do an amazing job. Thank you once again Ian and to your wonderful team.
HORNCHURCH POPPY02/11/2017
Reckless and non-responsive
Customer Service
Quality
Value
I am very puzzled by the raving reviews here and unless my experience is highly unusual, which I doubt, I cannot recognise the service I received. Ian's lads were very friendly and professional at the time but they left the garden in a bigger mess than I thought was needed. They took down a massive sycamore tree and some damage was expected but I don't understand why the flower bed on the other side of the garden was damaged, for example. Worse was the way they removed the protection cover, stripping large chunks of paint from the skirting boards. But since the the lads were really nice and I didn't want to ruin anyone's reputation, I was going to overlook all that. However, shortly after the job was finished, the stump started to grow back so I called Ian. Ian seems to have some poor communication skills and your voice message/SMS/email will go days, even weeks without a response. But this was beyond acceptable (perhaps because it was a "finished" job he had to come back to?). Eventually I told him I was giving up chasing him and he finally showed up and finished the job. So great, we can move on from that. But I cannot recommend his services because dealing with his company was a frustrating experience. In hindsight, I would have preferred to pay a few hundred pounds more to get a better customer service and be 100% sure that the service on the ground was as good as can be.
Pablo Uchoa30/10/2017
Excellent work
Customer Service
Quality
Value
I had a lot of quotes to cut down one mature ash tree and prune another. Ian gave a very competitive price and the team (very friendly and professional) did a superb job working in a restricted space. It was a full day's work and Ian even stopped by to check that all was going well. Most of the work involved working over a neighbour's garden, and I was very pleased how considerate the guys were to my neighbour, and how well they cleared up afterwards. I have already recommended them to friends and neighbours.
sjenkins23/04/2017
Beyond my expectations
Customer Service
Quality
Value
I chose Ian & his team because the quote was very reasonable & Ian himself extremely professional yet friendly & approachable. I'm always nervous about employing new trades as I've had bad experiences in the past & being a 63 yr old woman living alone now, my apprehension was even greater! However, the quality & efficiency of the work far exceeded my expectations. The task was to hard prune a massive willow tree & to cut back shrubs & bushes. The guys were so lovely and nothing was too much trouble. The clearing up was done in no time & meticulously. Through no fault of theirs they were unable to gain access to my neighbours to retrieve cuttings so my neighbours threw everything back over after they'd left. I was devastated but one call to Ian & by the time I'd got home from work they'd been & collected what I couldn't clear myself. In fact Ian said I should've left it & they would've cleared it all! I would 100% recommend Brentwood Tree Care. I wouldn't even bother getting other quotes!
Sandra T06/02/2017
Professional and Super Efficient Service
Customer Service
Quality
Value
Engaged Ian of Brentwood Tree Care to give a quote to fell 2 trees in our back garden. Not only was the quote competitive, the level of service provided was top class. The lads were very courteous and friendly but most importantly not a single leaf was left behind after they finished......they did an absolutely amazing job and tidied up superbly afterwards. Definitely comes highly recommended.
Bolaji15/12/2016
Brentwood Tree Care - 1st Class Service By Experienced Professionals
Customer Service
Quality
Value
I had a large high tree in the front drive that had started to lean badly. the tree had a Tree Protection Order (TPO) and everything had to be agreed with the council in advance of any work. I had three different companies provide quotes and having met them all and before seeing any quotes I was most impressed by Ian Dawson of Brentwood Tree Care . Once the quotes arrived I was pleased that Ian's was the most competitive . As soon as I instructed Brentwood Tree Care they managed everything with the council . Brentwood Tree Care arrived at the agreed time and they were first class. They were very professional , focused and provided a quality service. They were very tidy and ensured that we were completely satisfied with the result. They even sawed the logs up to the correct size for our fire . I couldn't fault them at all and would very highly recommend Brentwood Tree Care and I will be using them again .
Mike Fennings07/11/2016
Amazing Service
Customer Service
Quality
Value
Job was to fell one tree and prune a second tree. Took the trouble to protected our new patio first with sheeting. Super quick and efficient work. Left garden neat and tidy. Competitive price. Thrilled with result. Guys were very friendly and professional.
Jean B14/09/2016