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Britelite Windows Ltd

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4.7

184 Reviews

About

Britelite Windows is the South East's leading supplier of triple and double glazed windows, doors and conservatories. We put quality and service first and use only the finest materials in all our products. Our windows are safe and secure, keep you toasty in the winter and help reduce your energy bills, while our extensive range of conservatories, from Edwardian, Victorian to sunrooms are the best way of adding extra space to your home.

What we do

  • Glaziers

    • Sash windows
    • Double glazing installation
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Conservatories

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.7
184 reviews
Customer Service
4.7
Quality
4.8
Value
4.7
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Awkward corner conservatory replacement onto existing unequal length dwarf walls was not a happy experience.
Customer Service
Quality
Value
The surveyor turned out to be incompetent as during installation we discovered that what he had designed was too small and also exactly symmetrical as this, he later insisted, was the rule. So the fit was awful and looked unsafe where the roof attached to the walls. With work stopped our rising stress levels were not helped by the lack of communication from Britelite. The statement on their web site about a senior manager visiting within 48 hrs if you are unhappy with the installation is pure fiction. On persevering I got hold of the operations director who agreed to send down his chief surveyor. This surveyor agreed it had been designed wrongly and confirmed there were no rules about symmetry. So on his recommendation Britelite did agree to start all over again. This of course meant a significant delay so the whole project took almost 12 months from contract to completion (compounded by Covid restrictions). There were other hiccups along the way. Worst was the roof glass which on both occasions was cut wrongly which resulted in us being left for long periods with a roof that wasn’t watertight. No room here for additional comments but I would just criticise Britelite for implying that the interest free finance scheme gives you a hold on them if you are not happy. This is false as it is the bank that you are in debt to, not Britelite. This job will have cost Britelite dearly so I hope they have learned from the experience and retrained or replaced the incompetent surveyor.
Customer in West Sussex Posted on 11/12/2020 , work completed 02/12/2020
The trader replied (on 15/12/2020)
Hi Mr Loveless. We certainly did have our fair share of problems with your build and can only apologise for the inconvenience we caused. Our surveyor did make a serious error in assuming your property was square and we agreed to remake the roof once our senior surveyor confirmed the fault. The first surveyor is qualified and vastly experienced and has now undergone retraining particularly in respect of problematic shaped conservatories such as you required. We are pleased that the build did get completed properly for you, although there were many delays, largely due to the error you mention and covid19 restrictions which obviously affected our ability to send a senior manager to visit you in the Summer. We always abide by our contract agreements and our staff should not encourage customers to withhold finance payments should a problem arise. We apologise again for the stress we caused during this difficult year but are confident that your conservatory will serve you well for the foreseeable future. Kindest Regards
Think Carefully before using this company
Customer Service
Quality
Value
Unreliable think carefully before using this company we certainly won't be again! First order we placed with them was for French patio doors to go in place of window. Waited a long time after placing order and then came the day of installation. Great we though until a phone call at 0845 to tell us they could not do our work today due to a previous job overrunning. We were provided a second date a few weeks later and again looked forward to the installation date only to receive a call again on the morning to say one of the fitters was now sick so would not be installed that day! Spoke with the sales person who advised he had never heard of 2 cancellations in the last 3 years he has worked for the company very rare to get 1 cancellation and never heard of 2. Finally on the 3rd booked visit again a few weeks later the job was complete by 2 very polite fitters who worked well although the plastering skills to make good were less than a DIYer could achieve in most cases. They actually plastered over the wall paper adjacent easy fix for me so sorted myself. 2nd order again we were provided a install date. Again we have waited in taking another day off work and yes you guessed it again we get a call to cancel shortly after 8am on the day this time because their manufactures had not delivered a part they thought they had? We were told by the salesman they manufacture all there own products?? Very poor and unreliable certainly don't plan to be using again for the remaining windows
Customer in Kent Posted on 16/10/2020 , work completed 16/10/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 21/10/2020)
Hi, We are sorry that our current supply problems have impacted on your installation dates and for the inconvenience this has caused you. Your earlier contract coincided with the worst of the summer coronavirus restrictions, but now our factories are experiencing shortages due to staff absences and localised lockdowns which we admit are affecting our ability to honour our installation dates on occasions. We are currently ascertaining when your product will be received from our factory and will rebook a convenient date with you just as soon as we possibly can. Please be assured that we are doing all we can to complete you contract at the earliest opportunity while minimising further inconvenience to you.
Punctual, Quality and Value for money
Customer Service
Quality
Value
We were very pleased with the whole service from start to finish. We would like to say a very big thank you to Chris and Scott for an excellent installation - very clean, polite and professional. I have already recommended Britelite to family and friends. We love our new windows and front door.
Customer in Kent Posted on 20/01/2020 , work completed 27/11/2019
No hard sell, clear communication, great windows
Customer Service
Quality
Value
Having dealt with a number of window companies, from start to finish, Britelite has been by far the most professional. No hard sell, competitive pricing, clear communication, friendly and polite staff. The installation was efficient and tidy. A sight issue with one of our sandblasted panes of glass was sorted out quickly and a replacement part ordered and fitted as soon as it was available. Britelite offer interest free financing, making the windows more affordable. We have been complimented a number of times, by neighbours and passers-by, on our smart sash windows.
Customer in Greater London Posted on 19/01/2020 , work completed 04/12/2019
Britelight took on a difficult job and did well.
Customer Service
Quality
Value
Britelite took on the job of replacing windows in an old conservatory. The whole team were great, but we were most pleased with the fitters who coped with the slight settling of the old and made it look good as new. Thank you
Customer in Greater London Posted on 10/08/2019 , work completed 30/07/2019
Recommended
Customer Service
Quality
Value
Sam and Jake were early on the day of installation of my flat roof. They were polite and explained what they were doing, also highlighted that cladding was not in great shape. They left site clean and tidy. Other staff also efficient and friendly.
Customer in Kent Posted on 31/07/2019 , work completed 22/07/2019
Excellent Company, Highly Recommended.
Customer Service
Quality
Value
We are really pleased with our installation comprised of 11 Windows & 3 Doors. They were well made, well fitted, no mess. We had a great installation team on site and would definitely recommend Britelite to friends and family. Thank you.
Customer in Essex Posted on 17/07/2019 , work completed 08/07/2019
Another excellent installation from Britelite
Customer Service
Quality
Value
Again another excellent installation from Britelite. This is the third time we have used Britelite and are extremely happy with the price, product and staff we dealt with. Thank you!
Customer in Greater London Posted on 01/02/2019 , work completed 19/01/2019
Double glazed windows and patio door
Customer Service
Quality
Value
Work done to exact specifications and budget. Really pleased with the work and would recommend Britelite.
Customer in Medway Posted on 31/01/2019 , work completed 24/01/2019
Great work from Britelite
Customer Service
Quality
Value
I was lucky enough to get a team of workers from Britelite Maidstone to put a new roof and Lantern on my extension. They were so professional, efficient and clean in every aspect of the work. They worked cheerfully and politely in less than friendly weather and kept us informed at every stage. I have no hesitation in recommending them.
Customer in Kent Posted on 20/12/2018 , work completed 30/11/2018