Endorsed by Which?

Britelite Windows Ltd

4.7

301 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–17:00
  • Sunday 10:00–16:00

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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Britelite Home Improvements has been transforming homes across the South East for over 50 years. From our roots in Maidstone to becoming a trusted name in windows, doors and conservatories, we’re known for quality, honesty and great customer service — proudly endorsed by Which? Trusted Traders.

What we do

  • Glaziers

    • Sash windows
    • Double glazing installation
    • Aluminium Windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Conservatories

  • Roofers

    • Flat roofing
  • Verandas

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.7
301 reviews
Customer Service
4.7
Quality
4.7
Value
4.7
Sort by
A job to be proud of
Customer Service
Quality
Value
Most of the windows in my house were replaced by Britelite some years ago - and two sealed units were replaced under warranty. It was therefore an easy decision to employ Britelite again recently, when we needed a further window replacement. All the staff involved were very professional - particularly the window fitter, who was very experienced. They all did a really good job.
Customer in Kent Posted on 31/05/2026 , work completed 26/03/2025
The trader replied (on 02/06/2026)
It’s wonderful to hear you were pleased with the work carried out. We’re delighted the team delivered a result you feel proud of and that the whole experience met your expectations. Kind Regards, Britelite Home Improvements
Very high quality, fast and professional
Customer Service
Quality
Value
In any project, you inevitably have to make a trade off between time, cost and quality. I can confidently say that brutalities delivered on all three. Exceptional quality workmanship, delivered exactly to programme, with minimal disruption, and at a very reasonable price. I’d gladly recommend to anyone doing a conservatory upgrade, they’re great.
Customer in Hertfordshire Posted on 29/05/2026 , work completed 03/02/2026
Double grazing windows
Customer Service
Quality
Value
I am really happy with my new windows from Britelite. From start to finish, the service was professional, friendly, and very well organised. I was originally upgrading to double glazing, but I was pleasantly surprised to be upgraded to triple glazing, which was a fantastic bonus. The installation team arrived on time, worked efficiently, and left everything clean and tidy once the job was completed. The quality of the windows is excellent and has made a real difference to my home — it feels warmer, quieter, and much more comfortable. I am extremely pleased with the overall result and the whole experience with Britelite. I would definitely recommend Britelite to anyone looking for reliable service and high-quality window installation.
Customer in Greater London Posted on 28/05/2026 , work completed 25/10/2013
The trader replied (on 02/06/2026)
It’s wonderful to hear you’re so pleased with your new windows and the overall experience with Britelite. We’re delighted the service felt professional, friendly and well organised throughout, and that the installation team delivered such a smooth and tidy installation. It’s great to know the new windows have made a noticeable difference to the comfort of your home, helping it feel warmer and quieter. Thank you for your recommendation and for taking the time to share your experience. Kind Regards, Britelite Home Improvements
Fabulous work
Everything was great, the guy who came to see what we wanted (Conner) he was so good, no pressure to buy anything, he explained everything to us, so we went ahead with them, the to guys came they didn’t want to stop, we offered them drinks but said no thanks we want to work, they were very polite and finished the job, they tidied up as they went, we are very happy to recommend them
Customer in Kent Posted on 28/05/2026 (Reviewer did not use service)
The trader replied (on 02/06/2026)
It’s fantastic to hear you were so pleased with the whole experience. We’re delighted Connor’s helpful, no-pressure approach gave you the confidence to move forward, and that the installation team’s hard work, professionalism and tidy workmanship made such a positive impression. Thank you for your recommendation. Kind Regards, Britelite Home Improvements
Two new windows
Really pleased with my new windows. As always, the quality is excellent and the turnaround was incredibly quick. The installation was smooth, efficient, and hassle-free from start to finish. Highly recommended!
Customer in Greater London Posted on 28/05/2026 (Reviewer did not use service)
The trader replied (on 28/05/2026)
It’s great to hear you’re so pleased with your new windows. We’re delighted the quality, quick turnaround and smooth installation all met your expectations and delivered such a hassle free experience. Thank you for your recommendation. Kind Regards, Britelite Home Improvements
Thank You Britelite
Customer Service
Quality
Value
Britelite fitted new Triple Glaze Bay Windows at the front of my house upstairs and downstairs The quality of the windows is excellent and the fitters were very efficient , clean and friendly. There were not even any marks on the interior decorations when they had finished. Superb job They left the site very clean
Customer in Kent Posted on 24/05/2026 , work completed 16/03/2026
The trader replied (on 28/05/2026)
It’s wonderful to hear you’re so pleased with your new triple glazed bay windows. We’re delighted the quality of the products and the efficiency and care shown by the fitters made such a positive impression, especially the clean finish achieved throughout the installation. Kind Regards, Britelite Home Improvements
Fantastic team
Great team did a fantastic job. The two installers where fast efficient and left everything as tidy as possible. So from quotation through to after care am very happy, thanks.
Customer in Medway Posted on 22/05/2026 (Reviewer did not use service)
The trader replied (on 28/05/2026)
It’s great to hear you were so pleased with the whole experience from quotation through to aftercare. We’re delighted the installation team’s efficient work and tidy approach made such a positive impression. Thank you for taking the time to share your feedback. Kind Regards, Britelite Home Improvements
Experienced professionals transform windows
Instillation of new double glazed windows. The work was performed to an agreed schedule and budget. Experienced workmen performed diligently with care. Informing us of what products work better for people with mobility problems. They reduced any anxiety we had by giving detailed knowledge about the products.
Customer in Greater London Posted on 21/05/2026 (Reviewer did not use service)
The trader replied (on 28/05/2026)
It’s wonderful to hear you were so pleased with the installation and the care shown throughout the process. We’re delighted our team’s experience, attention to detail and understanding approach helped put you at ease and ensured the right products were recommended for your needs. Kind Regards, Britelite Home Improvements
Very good bathroom window replacement.
Great experience from start to finish, very friendly and professional company. Felt like the company was honest and reasonable during the quoting stage unlike some other sharks you can find.
Customer in Greater London Posted on 21/05/2026 (Reviewer did not use service)
The trader replied (on 21/05/2026)
It’s great to hear you had such a positive experience with us. We’re delighted our team’s friendly, professional and honest approach stood out from the very beginning and helped make the whole process straightforward. Thank you for taking the time to share your feedback. Kind Regards, Britelite Home Improvements
Professional, honest and fairly priced.
Customer Service
Quality
Value
I am very impressed with Britelite, from start to finish. The salesman was honest and did not use the misleading sales tricks and pressure their competitors are known for. The surveyor and installation team were very professional. The product is great!
Customer in Greater London Posted on 20/05/2026 , work completed 09/12/2024
The trader replied (on 21/05/2026)
It’s fantastic to hear you were so impressed with the service from start to finish. We’re delighted our honest approach, professional installation team and quality products all contributed to such a positive experience. Thank you for taking the time to share your feedback. Kind Regards, Britelite Home Improvements
Window installation
Customer Service
Quality
Value
We were recommended this company and we were not disappointed. Service very good, and windows were installed very quickly with minimum fuss and no mess.
Customer in Kent Posted on 19/05/2026 , work completed 27/03/2026
The trader replied (on 21/05/2026)
It’s wonderful to hear we lived up to the recommendation. We’re delighted you were pleased with the service and that your new windows were installed quickly, with minimal disruption and no mess. Kind Regards, Britelite Home Improvements
Great service, would reccomend
Customer Service
Quality
Value
Excellent quality and installation, really happy with our new windows and patio doors. Would recommend .
Customer in Greater London Posted on 15/05/2026 , work completed 23/01/2026
The trader replied (on 19/05/2026)
It’s great to hear you’re so happy with your new windows and patio doors. We’re delighted the quality and installation both met your expectations, and it’s wonderful to know you would recommend us. Kind Regards, Britelite Home Improvements
House windows door and garden lantern
Customer Service
Quality
Value
Over the past 7 years I have used Britlite services for two house builds and replacing a front door, they included a garden roof lantern , the work was on time , great value and work force employed by the company , communication with staff a pleasure , no pressure, good customer service, I would highly recommends and repeat any future sales with them
Customer in Kent Posted on 15/05/2026 , work completed 04/02/2026
The trader replied (on 19/05/2026)
It’s fantastic to hear you’ve continued to choose Britelite across multiple projects over the past 7 years. We’re delighted the workmanship, communication and customer service have consistently met your expectations, and that every project has been completed on time and to a high standard. Your continued support and recommendation mean a great deal to us. Kind Regards, Britelite Home Improvements
Bay windows measured & fitted in dates promised & to their good standard as usual.
Customer Service
Quality
Value
Triple glazed bay windows made to measure and are well made. Fitters always do a good job & are respectful of property. Third time we have used this company.
Customer in Kent Posted on 14/05/2026 , work completed 31/01/2026
The trader replied (on 19/05/2026)
It’s wonderful to hear you returned to us again for your new bay windows and that everything was completed within the promised timescales. We’re delighted you’re pleased with the quality of the triple glazing and the respectful, professional approach of our fitters. Your continued support means a great deal to us. Kind Regards, Britelite Home Improvements
Great work!
Customer Service
Quality
Value
Professional & throughout the installation. Was done by a particularly friendly Gentleman to the highest standards.
Customer in Kent Posted on 14/05/2026 , work completed 27/01/2026
The trader replied (on 19/05/2026)
It’s great to hear you were so pleased with the installation and overall service. We’re delighted the work was carried out professionally and to such a high standard, and that our installer made such a positive impression throughout. Kind Regards, Britelite Home Improvements
Gorgeous Windows
Customer Service
Quality
Value
After obtaining more than 5 quotes to replace the front of our house sash windows we decided to go with Britelite after meeting them at the Ideal Home Exhibition. We liked the way the sales person was not pushy and just explained clearly how the company worked, including payment options. We went ahead and were told it would be around 10 weeks from order to instalment and so we were very pleasantly surprised that within 6 weeks our windows were ready for installation. This took over 2 days - over the weekend. The fitters worked very hard to make sure everything was done by working non-stop all day. Amazing. Took all our old windows away and at the end explained how the windows worked. We couldn't be more efficient and we are very happy with our lovely windows that have made an enormous difference regarding heat retention and noise reduction. We would definingly recommend Britelite.
Customer in Greater London Posted on 13/05/2026 , work completed 22/11/2025
The trader replied (on 19/05/2026)
It’s wonderful to hear how pleased you are with your new sash windows and the whole experience with Britelite. We’re delighted our team made the process clear and straightforward from the very beginning, and that the installation exceeded your expectations both in timing and workmanship. It’s especially great to hear the new windows have already made such a noticeable difference to heat retention and noise reduction. Thank you for your recommendation and for taking the time to share such detailed feedback. Kind Regards, Britelite Home Improvements
Replacement windows
Customer Service
Quality
Value
The usual high standard from start to finish. Arrived on time and worked nonstop till the job was completely finished to my satisfaction.
Customer in Greater London Posted on 29/04/2026 , work completed 25/09/2025
The trader replied (on 05/05/2026)
It’s great to hear you were pleased with your replacement windows. We’re delighted everything was completed to a high standard and met your expectations. Kind Regards, Britelite Home Improvements
Extremely satisfied and loving our new room
Customer Service
Quality
Value
We are so very happy with our new hup system installed by Britelite. The whole process was very straightforward and everyone we dealt with was friendly and knowledgeable. The admin team kept us up to date and informed on the process and the tradesmen used were of excellent standard. We would highly recommend!
Customer in Kent Posted on 26/04/2026 , work completed 17/11/2025
The trader replied (on 28/04/2026)
It’s wonderful to hear how happy you are with your new hup system and the transformation it has made to your home. We’re delighted the whole process felt straightforward, with clear communication from our team and high standards delivered by our installers. It’s great to know you would highly recommend us. Kind Regards, Britelite Home Improvements
Excellent work
Customer Service
Quality
Value
We are delighted with our choice of Britelite, from the initial quote to completion. Absolutely fantastic result, from installers to plasterer and electrician. They all worked as a team within the agreed schedule and time. They were considerate, friendly, clean and provided high-quality work. We were overwhelmed by the commitment of the designer and its written detailed unit costs. The sheer professionalism and quality workmanship led to the outstanding expected outcome.
Customer in Greater London Posted on 15/04/2026 , work completed 10/11/2025
New Flat Roofs - garage, porch and bay window
Customer Service
Quality
Value
I am very pleased with the installation. Your two-man team Paul and Steve did a great job. They arrived on time every day, worked non-stop and cleared up carefully. They have my thanks and I give them full marks.
Customer in Surrey Posted on 21/02/2026 , work completed 17/10/2025
The trader replied (on 26/02/2026)
It’s fantastic to hear you were so pleased with your new flat roofs. We’re delighted Paul and Steve delivered such a high standard of work, arriving on time, working diligently and leaving everything clean and tidy. Thank you for awarding us 5 stars for Customer Service, Quality and Value. Kind Regards, Britelite Home Improvements
A beautiful Britelite conservatory
Customer Service
Quality
Value
The whole process was faultless from design to demolition of the existing ancient conservatory to the new build. The whole thing took about 5 days with a great bunch of workmen who worked tirelessly in horrendous weather. We now have a fabulous new room overlooking the River Thames which we can enjoy in all weathers. Thanks to everyone involved. Your skill is much appreciated
Customer in Surrey Posted on 20/02/2026 , work completed 10/10/2025
The trader replied (on 26/02/2026)
It’s wonderful to hear how delighted you are with your new conservatory. We’re so pleased the whole process ran smoothly from start to finish and that the team delivered such a high standard of work, even in challenging weather. Enjoy your beautiful new room overlooking the River Thames in every season. Kind Regards, Britelite Home Improvements
Great work
Customer Service
Quality
Value
Happy with the work done especially with the inclement weather. They were tidy afterwards too. The new guttering seems to draw the rain water away much better than before. Pleased with the whole process despite a slight delay from ordering to the work being carried out.
Customer in Kent Posted on 19/02/2026 , work completed 19/10/2025
The trader replied (on 26/02/2026)
It’s great to hear you were pleased with the work, especially given the challenging weather conditions. We’re delighted the new guttering is performing well and that the team left everything clean and tidy. Thank you for your patience regarding the slight delay and for your recommendation. Kind Regards, Britelite Home Improvements
Disaster company, unprofessional
Customer Service
Quality
Value
Took more than 3 years to complete the job on my house. More than 60 visits and repairs, management not interested in resolving and not willing to explain to me reasons why it took so long . They even tried to fit window that was about 10 cm smaller - saying expanding foam will work, 8 attempts to install front door only and constant repairs of their own faults and much more failures! No chance to resolve issues with Ombudsman as they are not members of appropriate scheme. Careless, unprofessional, irresponsible. Stay away people
Customer in Hertfordshire Posted on 07/02/2026 , work completed 23/06/2025
The trader replied (on 26/02/2026)
Thank you for your review. While there were delays and a number of follow-up visits, these related to snagging items and subsequent change requests rather than incomplete works being left unresolved. The installation was completed, and all formally raised issues were investigated and addressed. We cooperated fully with the relevant independent body in relation to this matter, and it has been externally reviewed. Britelite remains committed to resolving concerns through its formal complaints process and in line with industry and regulatory standards. Kind regards, Britelite Home Improvements
Friendly team and a quick installation
Customer Service
Quality
Value
Friendly team and a quick installation Work is good quality & they hoovered up afterwards & got rid of the rubbish too 10/10 .
Customer in Greater London Posted on 06/02/2026 , work completed 21/05/2025
The trader replied (on 11/02/2026)
It’s great to hear you were pleased with the friendly service, quick installation and tidy finish. We’re delighted the team delivered such a positive experience for you. Kind Regards, Britelite Home Improvements
Replacement windows
Customer Service
Quality
Value
From the initial phone call to Britelite right through to the installation everyone we dealt with was very professional and knowledgeable and guided us through every stage of the booking.we were kept fully up to date at every stage of the process and delivery date was quicker than we expected. The fitters arrived on time both days despite the journey they had and were excellent they respected our property worked cleanly with dust sheets protecting carpets etc and the quality of their work couldn’t be faulted. Despite the upheaval involved the installation and quality of the windows and fitters couldn’t have been any better.
Customer in Greater London Posted on 05/02/2026 , work completed 04/08/2025
The trader replied (on 10/02/2026)
It’s wonderful to hear how positive your experience was from the very first call through to installation. We’re delighted you felt well informed at every stage and that the fitters delivered such a high standard of workmanship while taking great care of your home. Thank you for sharing such detailed feedback across all areas. Kind Regards, Britelite Home Improvements