Building Forensics Ltd

The first contact I was asked to quote on a house with very little information apart from the location. I provided helpful advice and I received an abrasive response. So I said “Good luck…” and informed you I was booked up for the foreseeable future. You then sent an estimate from an expert you found who quoted £125 based on the same information which was refundable if you accepted their quote for unknown works. So they are already quoting you for remedial works before they’ve even surveyed your property. In my experience, when I see quotes like this I understand that we are not the company for you. I take into account people’s health (I too have a mould related illness) and therefore provide a comprehensive survey that is unrivalled in the industry. Depending on the survey, my lab costs alone often cost in excess of £800. I am a small business with no receptionist or personal assistant. I’m often on the road travelling the country taking surveys so was unable to respond further. I then received a second email, via which, which was more informative so I provided a quote on the facts given. I then received another abrasive response telling me how detailed the company quoting £125 was. I asked what lab testing they would do, what qualifications they hold in building related illnesses and suggested they were again trying to sell you products before the survey was taken. I feel it unfair I have been given such a scathing review when I haven’t even done any work for you.