Building Forensics Ltd

I found this company to be professional and genuine. The survey was comprehensive and detailed but still easy for me to understand. Follow up advice was given and any questions sent by email were replied to in good time. The advice given was outstanding. I would fully recommend this company. Very happy with the service supplied.

I have used BFL for a number of clients in undertaking both expert investigation into buildings issues arising mostly from floods and burst pipes, and remediation of mould affected properties. I have found their service to be exceptional in quality and detail and my clients have expressed their very real appreciation for both the reports prepared and the work carried out resulting in properties that can now be inhabited where before this was not possible in some cases.

We had Jeff Charlton (Building Forensics) carry out an independent expert assessment after an escape of water at our home and discovery of mould. Jeff carried out measurements with his sophisticated instruments, after insurance company and loss adjusters' approved contractors used wrong drying machines (which spread contamination throughout our home) & they didn't follow any recognised mould remediation protocols. Jeff's report warned that the possible presence of mould and biotoxin contamination could be life-threatening in the circumstances as our child has immune/health issues. Only then did the insurance company offer us alternative accommodation, as our child's health was deteriorating. Unfortunately we are still battling with insurers and loss adjusters to get the works done - they refuse to admit that they don't have qualified contractors to properly deal with mould and decontaminate our home. Loss adjusters sent people from a laboratory to carry out air sample testing (which is not approved by WHO as adequate) for a limited/insufficient number of fungus species, however this laboratory not only isn't accredited to interpret such results, but they also admitted to neither being qualified for bio-toxin testing nor are they qualified Indoor Hygiene experts, yet they proclaimed our home as "habitable". This is why Jeff's input and advice have been invaluable to us. However, insurers are trying to get out of it and are even trying to accuse us of exaggerating our claim!

Great thorough job. Came twice to check out the issues. ran special tests. Gave a preliminary report and the final report was very helpful! Thanks again.

An amazing company with a vast experience especially in water damaged buildings, moulds etc. Jeff advised where mould would be and I trusted him. On following instruction I had the house sealed off from the room I was advised to strip the plasterboard from and as Jeff said it was covered behind in toxic mould. Now I can start my mould tree life! Thank you Jeff and Co!

I wouldn’t hesitate to recommend this company . Jeff not only took control of the numerous problems and issues relating to our flood . He was extremely knowledgable , very supportive and second to none in getting the problem resolved and our house back to being a home as quickly as possible.

I emailed this company and Jeff replied saying it would cost me 4k just for a survey and sampling. When i asked him how many days work this 4k would cover and how he justified the cost he simply replied ‘good luck’. WHen i told him if he couldn’t answer reasonable questions it called his business’s integrity into question he replied that i lived in the middle of nowhere, had provided minimum info, and as i wouldn’t supply a phone number (i am chronically ill and had explained i don’t like dealing with things on the phone) he didn’t want to waste his time. His tone was very rude. I inadvertently emailed his company a second time via which? and he obviously didn’t recognise my email and this time quoted 2k for the survey. A similar which? Rated business with the same info quoted me £125 for a survey and details of what that involved. I would be very wary of this company.